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Rated 1 out of 5 stars

WORSE CUSTOMER SUPPORT , Even one start is huge or the customer support for them. Never seen such poor customer support. Once the product is sold they dont care. DO NOT BUY !!!

Rated 5 out of 5 stars

I got a deep cleaning done today and I’m very pleased and satisfied with the service provided. Margarita did an excellent job. I didn’t need to give her any direction. She got her own cleaning sup... See more

Rated 3 out of 5 stars

This is an updated review to my earlier review in quotations. After posting my initial review, Jose got in touch with me and we tried to work with different timings on when Homero cleaning will come b... See more

Rated 5 out of 5 stars

Highly recommend this agency! It's been a fantastic experience all around. Easy to book, reliable, and communicative. So far Carla has been my cleaner and she does an outstanding job. She's attentive... See more

Company details

  1. House Cleaning Service

Information provided by various external sources

We believe cleaning is not just wiping dust and organizing furniture. For us, It’s a key to a happier life. We offer a flexible service to both our clients and our cleaners and aim to revolutionize the cleaning industry.


Contact info

3.1

Average

TrustScore 3 out of 5

77 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing experience!

Maria arrived on time and did an amazing job cleaning my apt. She cleaned everything thoroughly - would love to have her back

September 18, 2021
Unprompted review
Rated 3 out of 5 stars

Updated review : Homero

This is an updated review to my earlier review in quotations. After posting my initial review, Jose got in touch with me and we tried to work with different timings on when Homero cleaning will come back to finish the job. Our calendars haven’t a aligned so far and I’m told that the cleaning lady will come back this week. Based on the current experience, Jose was responsive and I’ve had a pleasant experience. The 3 stars are because of the job pending but other than that I think our communication this time around was better. Once the cleaning lady comes back and finishes the job, I will provide a more updated review. “Jose was extremely difficult to work with. He postponed the cleaning services 4 times and would only inform me that cleaner will not arrive after an hour of when she was supposed to arrive. When I spoke to him about the delay, he said he gave me a great price so I should be flexible if there was a delay (what?!) I requested to get my entire apartment clean - 2 bed and 2 bath. He asked the lady to leave after completing 1 bed and 1 bath so I paid him half of the asked since she cleaned only half the apartment. Jose threatened to call his lawyers and the police which I don’t mind- I’m all for justice. He is extremely unprofessional and I will not recommend José. The cleaner was quiet and good and I could do all my work peacefully. My only problem is with Jose who asked her to leave after cleaning half the apartment. I paid for fee cleaning and I received only standard cleaning so overall bad experience. Red flags everywhere with communication. Will not recommend.”

September 15, 2021
Unprompted review
Rated 5 out of 5 stars

Wonderful deep cleaning experience!

I couldn't have had a better experience with Homero! Maria and Lucia did an incredible job with my home. They were thorough, professional, and kind. My apartment is spotless now. I selected a "special mission" cleaning to take care of some of the dust and dirt that has accumulated during quarantine. I'm so glad I did—it's the most thorough cleaning I've had in a while, with no stone left unturned. The cleaning was easy to book and there was a lot of clear communication around the logistics. I hope to have more deep cleanings from Homero in the future!

June 1, 2021
Unprompted review
Rated 5 out of 5 stars

Petra worked hard to make our home…

Petra worked hard to make our home spotless. She cleaned everything from the baseboards to the dog’s bowls. And I have never seen our bathroom so sparklingly clean! Highly recommend Petra and Homero!

May 25, 2021
Unprompted review
Rated 5 out of 5 stars

Great first-time experience

We had a great first-time experience with Homero today. Our cleaner, Petra, was very friendly and did an exceedingly thorough job. Our apartment is spotless! We look forward to our next monthly service. Thank you!!

February 17, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing experience

We had an amazing experience with Homero. Our apartment is now sparkling clean and looks brand new. Booking a cleaning was also a very easy process. We would definitely love to work with Homero again in the future. Thanks again!

January 17, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome service!

The women who came to clean did an excellent job! They went above and beyond my expectations. I would hire them again. Also really easy to schedule!

January 4, 2021
Unprompted review
Rated 5 out of 5 stars

Super Awesome!!

The ladies came and did way more than they needed to do. They were on time, professional and went above and beyond. I will definitely recommend.

December 31, 2020
Unprompted review
Rated 4 out of 5 stars

Great service!

Great service, I’m a first time customer and loved the instant communication. The Superhero was thorough, and just did an amazing job. I will be using this service again and I recommend.

December 27, 2020
Unprompted review
Rated 5 out of 5 stars

What a great company!

What a great company, Jose was very responsive and the girls that deep cleaned my home for 8 hours+ did a great job. I can highly recommend Homero for cleaning services. Thanks Homero team!! Happy holidays!

December 17, 2020
Unprompted review

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