Hey! Reviews 

These flood sensors are a great idea but I bought 3 and only one would pair. I feel like I have wasted 6 hours of my life trying to sort them out. There’s no answer on the technical helpline and then I emailed them and was told to try various things that didn’t work. Am about to return them for a refund as they just won’t connect to my WiFi. Need someone who answers the phone as just so frustrating.

Could not get these to hook up to our WiFi no matter what I did. Changed the name of the network. Switched to 2.4hz only but app could not even find the device even when right next to router. Returned and waiting for refund.

Fantastic, reliable and cheap smart plugs.

Although it took some time to be delivered it was worth the wait they are beautiful an work really well with Google an others, very happy indeed an cheaper than the other brands out their.

Really well made products, I have various different ones now. The outside cameras are great, easy to install and the picture quality is amazing. The app is very user friendly and simple to use. Would recommend Hey! to anyone.

Great products. Easy set up, lots of features, works just as I hoped.

Every single product is amazing value for money! Would highly recommend Hey products if you're on a budget and need some security. Review edited now they've gone BUST! Hoping that all the money i spent on their CCTV doesn't go down the toilet!!

"I purchased two cameras in December 2022, and unfortunately, my experience has been disappointing. The cameras consistently run out of charge quickly, and the doorbell function doesn't work at all. Despite reaching out to Hey! for support, I've found their assistance lacking. It's frustrating to now consider paying for replacements. Overall, I'm quite disappointed with the reliability of these cameras."
Update.
Unacceptable Customer Service Experience

Your team suggested actions regarding my cameras, and I followed their advice, sending back an external camera However, I was informed that the camera I returned had been mishandled, claiming I left the plug out, allowing water damage. It rain!! So the the cameras don’t withstand weather?


Regrettably, this is the second time I have encountered issues with your products, and the customer care provided has been utterly disappointing. Not only did I spend a considerable amount of money with your company, but the way my concerns were handled reflects poorly on your customer service.

I have been informed that the camera has been discarded, and I am appalled by this lack of consideration and communication. I strongly advise others to avoid your company to save both their money and the frustration I am currently experiencing.

I expect a prompt and satisfactory resolution to this matter. Please rectify this situation and provide the necessary assistance.

Very dangerous very poorly made be careful purchasing anything from this company my experience is so worrying I have asked them to recall their extension unit but they attitude is terrible and no interest if you have one at home throw it away don’t use it it will either electrocute you or burn your home down!
Why would I want to get a replacement from you when your product is so dangerous and poorly made. Your more interested in the box quality than the internals you nearly killed a member of my family maybe instead of your company making great cardboard boxes you should be looking into how the electrical system and wiring is put together you have a very flippant attitude of almost causing a death ! Using your units are like playing Russian Rolette either your cause a death or burn the house down why would I ever want to purchase again

I bought a hey lightbulb It took eight months and only today it just arrived and I already bought another hey light from Amazon and came on you need to fix your system hey

Ordered in March 2023, told order would be filled by June. It's now October and I've been told end of November...

I've had a doorbell for over a year now

It is completely unreliable, 8 times out of ten it doesn't notify your phone, 6 times out of ten it doesn't even connect with the plug in door bell.

I tried to use the reset button due to new broadband install, it instantly broke, got in contact with Hey and apparently it's my fault and their poor build quality means I can't claim on the warranty (go figure!)

I’ll keep it short & bitter. I’ve wasted enough time on this company.
I’ve bought 10 GU10 smart bulbs.
The colours seem very droll and not at all pleasant. As are the scenes etc.
Every other day I come to the room and switch on the lights, only to find they’ve disconnected somehow and I have 10 bulbs flashing away while I have to spend a good while reinstalling them. I just didn’t bother after the last time. This ONLY happens with these bulbs. I have Philips, Lifx and Govee as well as some no name stuff. They all work fine.

The worst thing, the bit that takes my feelings for this bulb from hate to despise is the app. The UI is absolutely rubbish. It has you going round in circles. It has such a complicated way of setting the simplest of things up. It is by far the most ridiculous crap I’ve come across. I will never buy this rubbish again. I should’ve stuck with Phillips Hue to start with. These will go up on eBay where I’ll probably get a pittance.
Hey, ‘Hey!’, no need to message back. I couldn’t care less what you have to say.

It’s mid August now, just thought I’d come back and say……still hate them. Every other time I turn on the lights in our study, all 9 flipping bulbs flash on & off. I mean, HOW MANY TIMES DO I HAVE TO PAIR THEM??!
Also, the app is still super bad with the UI from hell.
Fix up, Hey!

January 2024- another update.

Must be a couple of years of owning these and they have decided to call it quits. I have the same blinking light show when I flick the switch, except now, they don’t pair up wit th app. 6 of them can’tevenbe discovered and the other 3 just fail to pair, everytime.

I know Philips is expensive but when you consider that I’min my 11th year and going strong with their GU10 and strip lights and then look at 2 or so years with this disappointment….its a no brainer. I can’t even flog these on anymore.
Utter, utter, rubbis.

M could u contact me az the reset button haz broken

Several appliances fail to connect to WiFi after few weeks. Some did not connect out of the box.

Flood sensor bought from Scan Malta returned. Failed to work. Replaced with a second device which also failed. Vendor refunded the price in full stating that it must be a defective batch.
Meanwhile Smart plug used for a couple of days went offline and will not connect. Smart bulb bought few months ago is now showing offline and will not connect. I have a couple more hey devices so I'm just counting the days when I will see the orange offline on each device.
Was asked to give more detail! Here you have it.

28.05.23
Contacted by Hey. Issues seem to have been resolved.

Plugs: works great after set up but setting up was such a faff.

Power strip will not power 3 appliances at once!
Purchased in Feb 22 and have not used. Used once (May 2023) and it blew it's fuse. Changed the fuse to discover that it was GLUED in!! Broke the fuse housing removing old fuse. Not fit for purpose.

In December 2022 I bought several smart bulbs & indoor cameras.
I set up multiple groups of the bulbs…and since then, on a daily basis, they randomly go offline. Not all of them (which might suggest the network issue that is the only solution Hey! suggest) one out of 6 in the same lamp will just not work. Or will do something different; the group set to white but one will go rogue & be red. Or the whole group will vanish from the app. Or you’ll select one group to switch on and a different group will switch on.
The final bulb related insult is that you lose all your settings each time you reset a bulb. Names, rooms, groups, colour patterns… all gone, because the bulbs are unstable. I’m currently sat in the dark because the app says all 6 bulbs in the lamp are offline… and I can’t reach the switch (I was using smart bulbs so I didn’t have to!!!)

The smart cameras regularly stop working (also very basic & poor quality image) randomly. At random intervals during the week, I just hear them chime at start up. Every time I’ve needed to review footage for whatever reason, they weren’t working (or at least recording) So I’ve turned them all off. They’re garbage.
More evidence it’s not my network is that I have 3 old Nooie cameras (they can actually be controlled & pan…) and they don’t have any connectivity issues.
Save your money, find something better.

4.5* for product (quality tech) but <1* for customer empathy and problem solving. Disappointingly, Hey! have quite willingly chosen to lose this previous evangelist. Customer service outweighs product every time guys. Especially for startups. Buying Aqara instead.