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3.0
15 reviews
Replied to 57% of negative reviews
Typically replies within 48 hours
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this web site is a scam... just look at the address its a house.plus the shoes are coming overseas which is fine but at least disclose it. you don't know it until you purchase the shoes.. received an email with 18 other people that have not received their shoes also they blamed Fedex. received a refund after I got my credit card compony involved..
Ordered and then emailed a week later that item was out of stock.
Reply from Heyiu
Hi Charles,
We sincerely apologize for the confusion.
Due to an issue with our payment gateway, your order was automatically refunded to your account shortly after the purchase. Because of this, the order is no longer active in our system, and we are currently unable to proceed with shipping.
We kindly ask you to review your account to confirm the refund. If you would still like to receive the item, please feel free to place a new order, and we will prioritize processing it for you.
Thank you for your understanding, and we truly appreciate your support.
Best regards,
Heyiu Support Team
Easy to place an order.
I do wish there was a search button on your site.
Reply from Heyiu
Hi Joan,
Thank you so much for your kind feedback! We're really glad to hear that you found it easy to place an order on our website.
We also truly appreciate your suggestion regarding the search function. This is very helpful, and our team is already working on improving the browsing experience, including adding a search feature to make it even easier to find products.
Thanks again for your support — it means a lot to us!
Best regards,
Heyiu Support Team
Got a pair of expensive Nike track shoes for a lot less via Heyiu. The delivery took a week and a half, FYI, but well worth the significant cost savings. I also reached out to their customer support and got an immediate and helpful reply (with a video of my order number and actual shoes!). Thanks Heyiu!
Reply from Heyiu
Hi Miles,
Thank you so much for your kind review! We’re really happy to hear that you’re satisfied with your purchase and our service.
At Heyiu, we always try our best to provide great value along with transparent service — especially with real product videos so customers can feel confident before shipping.
We truly appreciate your support and patience with the delivery time. It means a lot to us!
If you ever need anything in the future, feel free to reach out — we’d love to serve you again 😊
Best regards,
Heyiu Team
Reply from Heyiu
Thank you so much for your kind feedback!
We’re really happy to hear that everything was fast and easy for you.
We truly appreciate your support and hope to serve you again soon! 😊
I ordered some sneakers and then U said you didn't have them in stock why take my money and then say you Refunded my money back , what a waste of my time and money!!!! I don't think I'll be ordering from you again
Reply from Heyiu
Dear Corey,
We are truly sorry for the inconvenience and frustration this situation caused you.
At the time your order was placed, the item appeared available in our system. Unfortunately, due to a stock synchronization delay, we discovered shortly after that the item was no longer in stock. As soon as we confirmed this, we immediately processed a full refund to your original payment method.
We completely understand how disappointing this experience must have been, and we sincerely apologize for the inconvenience and wasted time. This is not the experience we want any customer to have, and we are actively improving our inventory system to prevent this from happening again.
We genuinely appreciate that you gave us a chance, and we hope that in the future we may have the opportunity to serve you better.
Thank you for your understanding.
Best regards,
Customer Support Team
Heyiu.com
Reply from Heyiu
We sincerely apologize for this situation. After carefully checking, we realized that your order was unfortunately overlooked on our side. This was completely our mistake, and we truly take full responsibility.
As soon as we discovered the issue, we proactively reached out to you via email to resolve it as quickly as possible. Please kindly check your inbox (and spam folder just in case) for our message.
We deeply value every customer and it truly saddens us to know this experience did not meet your expectations. We sincerely hope you can give us the opportunity to make this right for you.
Thank you very much for your understanding and patience. We are looking forward to resolving this for you as soon as possible.
Warm regards,
Heyiu Team
Reply from Heyiu
thank you verry much
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