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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often highlighting its quality, sturdiness, and ease of use. Many appreciate the thoughtful design, which includes features like adjustable height and angle, dimmable light, and a compact, portable form factor, making content creation stress-free. However, some people were dissatisfied with the delivery service, noting slow shipping times and a lack of clear communication regarding tracking and origin. Additionally, some reviewers were not happy with customer service, reporting unhelpful responses to issues like product defects, missing parts, or difficulties with product functionality.

What people talk about most

Product

Reviewers mention positive feedback about the product. Many consumers are satisfied with the Olivia 2.0,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as... See more

User experience

Users describe positive interactions with the user experience. Many reviewers are very happy with their... See more

Delivery service

Consumers have mixed experiences with delivery services. While some reviewers report fast shipping and quick... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express frustration with unhelpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products but terrible shipping and communication. I really like my Olivia 2.0 and the wireless mic that I ordered from them but the shipping was extremely slow and my order arrived about a week l... See more

Company replied

Rated 4 out of 5 stars

The olivia 2 is great for top view filming while making something! If you are working in a small space or if you want very specific angles it is less practical. Customer service is excellent, quic... See more

Company replied

Rated 4 out of 5 stars

I hadn't realised the light was being shipped from China so it took over 2 weeks to arrive. The instructions were not great so it took a while to figure out how to assemble the light and how to use it... See more

Company replied

Rated 4 out of 5 stars

The package arrived quickly. The Olivia was well packed. I watched a video about the Olivia 2 features. I missed the fact I was getting version 1 instead. This will work for me because I want to recor... See more

Company replied


Company details

  1. Electronics Store
  2. Cell Phone Accessory Store

Written by the company

Tools to make independent creators stand out on social media and build connections. Our equipment will showcase your creativity to its full potential and capture your audience's attention, by elevating all aspects of the creative process. Wether you are selling products or telling your own story to the world on TikTok, Instagram, Reels, YouTube or your own website we help you stand out from the crowd.


Contact info

4.0

Great

TrustScore 4 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

It’s been a while I was looking to get…

It’s been a while I was looking to get the Paparazzo and I was lucky enough to win one in a giveaway. It’s a nice tool to up your game with social media content. Very easy to use (after you get the hang of how to open it and fold it back in place) and very versatile. If you been hesitating, just get one! You won’t be disappointed. Can’t wait to use it more often.

November 14, 2023
Rated 5 out of 5 stars

Great!

Pretty fast shipping and streamlined ordering process. Great products with clear instructions and intuitive use.

February 1, 2024
Rated 5 out of 5 stars

This is a game changer!

I can’t think of a single negative thing to say! I crochet and this is the perfect tool for getting overhead shots. I’ve tried so many goosenecks and other tripods but they all were cheap, flimsy, or had some other major flaw. The base is weighed so you never have to worry about it falling over. You can get basically any angle you could possibly want! My biggest regret is not getting it sooner!

January 4, 2024
Rated 5 out of 5 stars

Olivia 2.0 is wonderful!

I've been using Paparazzo products for a while now, the first that I bought was the original Olivia 1.0, which really helped to elevate my crafting videos.

Since then, they have given me the Olivia 2.0 to try out, and I absolutely love her! The improvements are really good. It's heavier, so has better balance, opens differently so you don't get the base in your video shot, and has a reversible light! The only thing I would say is a little tricky, is pulling the neck upwards. It takes a little bit of strength... but that might loosen with time. An added bonus is that you are provided with an Allen Key so you can adjust the phone holder accordingly. All in all, this is such a great piece of kit, and their customer service has always been top notch!

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

The Content Creators most Valuable Tool

When Heypaparazzo announced the new Olivia 2.0 on Instagram, I was blown away by the new design. It was perfect. I loved my old Olivia but there was a couple things that proved challenging when making a video. If I needed a high view point in my video the base of the tripod would appear in the shot. The new Olivia addresses that problem by having the base opposite the phone. What a diffence. The other issue was accommodating heavier phones. Unfortunately my original Olivia would tip even with my Samsung Ultra 21 at certain heights and could not take the weight of my new phone well. Again Olivia 2.0 addresses that. When placing my new phone on the new Olivia the arm (shaft) didnt even move. The shaft stayed straight across with no leaning as the original Olivia did under the weight of my old phone. The shorter staff, stronger pole makes a huge difference. I also love the 180 light that is 1.5 cm's bigger than the original. I have not been able to find one negative with the new Olivia just plus's.

My experience with heypaparazzo has always been amazing and positive since the first day that I learned about them. Kind friendly staff who are proud of their products and it shows.

Thank you for an incredible creator tool and for listening to the feedback you received from your customers. Always striving for a higher quality product that is needed in wanted. I think all content creators should have an Olivia as part of their must have tools.

December 18, 2023
Rated 5 out of 5 stars

I love the new Olivia 2!

I love the new Olivia 2. I was already a big fan of the original Olivia, but this new version is even better. Perfect for filming Reels and tutorial videos for YouTube.

December 4, 2023
Rated 5 out of 5 stars

💯 Worth the purchase!

I've always wondered how content creators film their overhead videos until I found Olivia from Heypaparazzo. I just recently started filming unboxing videos and sharing them on my Instagram and TikTok, and thanks to Olivia, I don't have to worry about setting up a lot, like ring lights, bulky tripods, and a mess of tangled wires to film. Olivia is a must-try for content creators who are starting to build their personal brand.💕

I also love the service! Thank you so much Paparazzo! 🥺🫶🏻

December 1, 2023
Rated 5 out of 5 stars

Great communication

No issues. Private messaging via social media was quick and informative. Only problem I had was that items shipped from China and not from UK as I was assuming.

November 13, 2023
Rated 5 out of 5 stars

Amazing!

Amazing tool for content creation! 😍

I can see it being ideal for social media livestreams as well!

The weighted base makes it that the largest IPHONE won’t tip it over, and it comes with an Allen key to tight the joint that bends holding your phone, ensure that your phone is always held in the position you put it in!

December 11, 2023
Rated 1 out of 5 stars

I'm trying to work out how to use this…

I'm trying to work out how to use this machine, specifically the remote which is meant to be bluetooth. However there is absolutely ZERO help online. Googling "manual" for instance with most gadgets these days produces a link to the instruction manual: not so this Olivia content creator.
Not sure I should bother too much as the lamp is pretty dire. If I want to photo a shiny glossy object, the lamp just blinds the object, pretty useless then

November 22, 2023
Unprompted review

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