Very easy to order repeat prescriptions using the Hey pharmacy app. You have nothing more to do and the drugs arrive through the post a few days later. Much easier than contacting a surgery and going... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So easy to use, no messing and delivered in days, no queue for script, no pharmacy queue, only to be told sorry we can’t complete your order you’ll have to come back, Summary, don't shout too loud eve... See more
Hey Pharmacist is always efficient. The pharmacy reminds me when I should order and informs me if a holiday is due which could delay delivery. They tell me the request is at the doctor, when permitt... See more
Always really easy for me to place orders for my repeat prescription. Good regular, quick updates and I always get my order delivered promptly. Set up is fairly straightforward too and thankfully not... See more
Company details
Written by the company
Hey Pharmacist lets you order, track and get reminded about your NHS repeat prescription in just two taps and also book appointments for vaccines and other health services.
Contact info
Rowlands Pharmacy Online, WA7 3DJ, Rivington Road, Runcorn, Cheshire, United Kingdom
- 01928 761015
- help@heypharmacist.co.uk
- heypharmacist.co.uk
4.7
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Am very impressed with the service
Am very impressed with the service. Had an emergency prescription rang them explained situation and received the medication the following day. I normally have my medication delivered monthly and have no issues always deliver on time. Well done for exceptional service to all concerned 👏👏👏
November 19, 2025
Unprompted review
I really like Hey!!
From dealing with Chantal in the first place through to a useful, helpful phone call follow-up by Habib, really impressed with Hey. Great stuff folks!! 👍👍
November 13, 2025
Unprompted review
Easy to order Always quick to deliver…
Easy to order Always quick to deliver can't really fault the service
October 29, 2025
Unprompted review
Not sure why it takes 6 days to prepare…
Not sure why it takes 6 days to prepare an order?? if there is a problem with stock then maybe it would be a good idea to let us know because I am on my last tablet and 3expect it will be a couple of days until I get my order I don't really like the fact this is so tight on delivery makes me nervous.
November 12, 2025
Unprompted review
Reply from Hey Pharmacist
Hello,
We’re sorry to hear of your recent experience and appreciate you taking the time to leave a review, as all feedback is valuable to us.
We advise ordering 7-10 days before due, so that medication arrives in good time, and I can see the vast majority of your previous orders have been within this timeframe.
If you need any help from the Hey Pharmacist support team, you can message us on the app or by emailing help@heypharmacist.co.uk.
Best wishes,
Hey Pharmacist
Reliable and Trustworthy
Always realiable and give me updates at every stage to tell me how my subscription is going in it's journey to my font door - I've been with Hey Pharmacist for many years now and trust them completely.
November 11, 2025
Unprompted review
I’ve never had problem with excellent service their…
I’ve never had problem with their service always good communication and delivery on time . Would receive.
November 11, 2025
Unprompted review
It's the best way to do repeat prescriptions
I used to pick up prescriptions personally in my local chemist but they didn't always have what i needed/or the amount , i got fed up and started using my local pod service to order repeat prescriptions but it wasn't the easiest service to use and occasionally problems, so I tried hey pharmacist and I have never had a problem since!
And they best thing is they also post for free so no more trying to catch the chemist at rush hour times or waiting outside in the cold because it's full .
I cannot recommend hey pharmacist enough.
November 11, 2025
Unprompted review
Always very quick and efficient
The ordering and delivery process is always very easy and efficient.
November 1, 2025
Unprompted review
Prescription delivery service
I am reminded every month to order my prescription which is easy to do and I receive acknowledgement of my order and within a week my order is delivered by Royal Mail, very easy to use.
November 6, 2025
Unprompted review
Hey pharmacy is so lovely and also fast…
Hey pharmacy is so lovely and also fast with delivery of medications. I highly recommend it.
October 25, 2025
Unprompted review
Very good service
November 10, 2025
Unprompted review
Using hey pharmacy
So easy to use the app and doesn't take long for you to get your medication it's a great service
November 10, 2025
Unprompted review
Prescription Perfection
The service works seamlessly every time and is reliable. Which is exactly what is needed for repeat prescriptions.
November 10, 2025
Unprompted review
Efficient and prompt service
Really straightforward way of ordering repeat medication. Always a minimal wait and an overall prompt and efficient service.
November 9, 2025
Unprompted review
So easy to use,efficient and plenty of…
So easy to use,efficient and plenty of notice for delivery many thanks
October 13, 2025
Unprompted review
hey pharmacy are great
hey pharmacy are great, it takes a while to get to you from ordering but that maybe the process
November 3, 2025
Unprompted review
great experiance
great experiance, medication always arive on time'
November 10, 2025
Unprompted review
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