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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the website is easy to use and well-laid out. People also value the convenient location and the stress-free process, especially when dealing with visa applications and travel arrangements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for their... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent, fast, and professional service,... See more

User experience

Clients share positive opinions on user experience. Many customers found the process easy, simple, and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the clear, quick, and... See more

Location

People report positive experiences with the location, specifically Bali. Many customers express excitement... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rick and his Team took all the guess work and stress away and made our journey so much more easier, the Visa process and declarations etc can be daunting if you dont know how to navigate it all especi... See more

Rated 5 out of 5 stars

Hey Rick’s team and Visa service was so easy to use and no fuss. Rick and Fina were both great to communicate and work with to get the visa submitted in time and chase up approvals and documents nee... See more

Rated 5 out of 5 stars

After coming close to throwing both myself and my computer out the window in absolute frustration when trying to apply for our visa I finally contacted the team at Hey Rick. I cannot begin to express... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for HeyRick.com.au I had an excellent experience with heyrick.com.au The website is easy to use, well laid out, and made the whole process simple and efficient. Communi... See more

Company replied


Company details

  1. Cultural Tours Provider

Written by the company

Hey Rick Visa is your trusted partner for fast, reliable, and stress-free visa assistance across Southeast Asia. From Indonesia and Vietnam to Thailand, the Philippines, and beyond, we help travellers secure the right visas with clear guidance, honest information, and no confusing jargon. Founded by Australian entrepreneur Rick Creamer, our mission is simple: Make travel easier, safer, and more enjoyable for everyone. We support you through every step of your journey — from choosing the correct visa type to preparing documents, avoiding common mistakes, and connecting you with trusted local services once you arrive. Whether you’re a first-time traveller, long-term visitor, remote worker, or digital nomad, we’re here to help you navigate Southeast Asia with confidence. No scams. No misinformation. No surprises. Just real support from a team that lives here and understands how the system works. Wherever you're travelling in Southeast Asia — Hey Rick Visa has you covered.


Contact info

4.9

Excellent

TrustScore 5 out of 5

68 reviews

5-star
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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rick and his team are 💯 legit

Rick and his team are 💯 legit, they are helpful and trustworthy, and I even ask him for suggestions on a place to send the wife for a perfect mother’s day and was answer with in minutes, so don’t believe any BS that some simple minded idiots say, he is here to make your bali holiday an amazing experience as he has done for me and my family, wish there where more honest people like him around.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

Based on my experience, I could not fault Rick, Fina and the team for organising our VOA to Bali. From start to finish, they organised everything, very happy with their services. Thank you.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Hi Hey Rick team

Hi Hey Rick team, thank you for assisting me to obtain my visas and my transport to and from our hotel. What time saving headache you have saved me in my day to day busy life. Cant wait to chill in Bali

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Choose Hey Rick for a stress free holiday

​We recently booked our family adventures through Hey Rick. Fina handled our booking and I cannot recommend them highly enough! From start to finish, the entire booking and coordination process was seamless, making our vacation completely stress-free and enjoyable.
​The Elephant Mud Fun at Bali Zoo was a magical experience and definitely a bucket list tick!
Hey Rick organized everything perfectly, from the comfortable transportation with our Amazing driver Agung who transported us to all our activities throughout the day. Our family will cherish this experience forever.
​The ATV Tour.
The ATV adventure brought the perfect amount of excitement to our trip! The guides were incredibly safety-conscious, and the route chosen gave us a great mix of fun and beautiful scenery.
Hey Rick handled all the details flawlessly, so all we had to do was show up and enjoy the ride.
Thankyou! Thankyou! Thankyou!
Highly recommend 10/10 😍😍😍😍

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to deal with

Excellent, fast service saved me the hassle as I couldn’t get the Indonesia site to accept photos and PDF. No issues with Hey Rick website. I recommend them

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks for saving my sanity

After coming close to throwing both myself and my computer out the window in absolute frustration when trying to apply for our visa I finally contacted the team at Hey Rick. I cannot begin to express how awesome they were to deal with. They had everything sorted for me in a matter of hours. They updated me every step of the way and made the whole process super simple. Save yourself the grief and contact them to sort everything out for you. The are the absolute best!

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Bali visa

I am so so happy with the way everything was handled and taken care of , the team was amazing and was communicating with me every step of the way, I put my full trust into them and they delivered 1000% , best exprience from start to finish, I was having trouble doing the visa on my own and it was stressing me out so took the leap of faith and applyed though rick on tiktok and him and his team did not dissapoint , i would reccomend everyone who wants to take the stress off doing their visa to 1000% go with rick , the cost was worth it 💯💯💯 thank you so much rick and your team

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Good communication at all times

Good communication at all times. Great service. After repeated efforts to apply on official website to no avail, Hey Rick did all the work for us.

Booked car for airport also.

Highly recommend Hey Rick.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Rick’s team has been attentive with all…

Rick’s team has been very attentive with all my questions, made sure everything happened smoothly and were always reachable. They are ideal if you want to make sure the logistics go well for your trip to Indonesia, without too much hasle:)

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Visa application

Fina has helped me twice now with Visa applications for Bali and she is amazing - she is an asset to the company and so friendly and professional

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Hey Rick Visa service

Hey Rick Visa service. Excellent service. Clear and guided instructions included with all timely communications. Pre arrival digital visa made for a smooth Bali airport arrival :) highly recommended. Thanks Team.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication 😊 and so easy to…

Great communication 😊 and so easy to use.

Having travelled to Bali on numerous occasions this was the easiest arrival we have ever experienced, everything was in place so we made it through the airport in 20 minutes.

I will be using this service again next time we travel 😊

Thank you Hey Rick and Fina

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Stress free

Now I have arrived in Bali and went straight through immigration without a hiccup I can confirm that Hey Rick and his company are as good as it looks.What a stress free experience from start to finish, highly recommend for your travel documents.
Now I need an eSIM so I will give you one guess who I am using for that.

April 2, 2026
Unprompted review

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