hello i ordered ps4 1tb with 25games on June 29th order no #147983 I am still waiting for it not delivered yet giving 3 star only for they at least they respond to my messages. Their website also show... See more
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Their product quality is good and trusted.Problem is that it is their delivery system and communication.After placing the order they had not replied for 15 days about the order after paying the money... See more
Company replied
I ordered my ffb wheel for cheaper than usual i order open box then canceled it and ordered new but still recived open box with sign of use and i payed the full amount on new one . The thing that disa... See more
Company details
Written by the company
Happy Gaming World is is an online store and virtual supermarket dedicated in trading new and pre-owned gaming consoles online, covering all current consoles (PS4, PS3, Xbox One, Xbox 360, PS2 and Nintendo Switch) at price never before for sure with best unbeatable price and quality guaranteed in India. HGWORLD offer you the free local pickup points available at 27 cities. HGWORLD will offer you unique experience that you can check product before paying and pay only after Receiving, Checking and Verifying the product to meet your satisfaction. Beware of scammers who ask innocent buyers to pay first because customer satisfaction is our top most priority. “Your Trust is our Success” HAPPY GAMING. THANK YOU!
Contact info
D1, Bhawani Mata Mandir Road, Beside Hanuman Mandir, 440035, Nagpur, India
- 8793789089
- support@hgworld.in
- hgworld.in
2.8
Average
351 reviews
Replied to 78% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Good genuine product but the disc cover…
Good genuine product but the disc cover is damaged
December 22, 2025
Unprompted review
I order a meta quest 3s headset it was… satisfaction and i will surely buy another set if needed from here
I order a meta quest 3s headset it was all in good shape and no dent marks and I even get it within a week order on 11 december and get it within 19 december
December 19, 2025
Unprompted review
Good service and customer support…
Good service and customer support executive very good
December 16, 2025
Unprompted review
Reply from Happy Gaming World
Dear Omkar ji,
Thank you so much for your kind words and 5-star rating! We’re really happy to hear that you had a good experience with our service and that our customer support executive was able to assist you well.
Providing helpful, respectful, and reliable support is something we always focus on, and your feedback truly motivates our entire team to keep doing better.
If you ever need any help or guidance in the future, we’re always here for you.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
Trustworthy company with authentic…
Trustworthy company with authentic stock of nintendo switch 2 with proper 1 year warranty
December 6, 2025
Unprompted review
Reply from Happy Gaming World
Dear Aniket ji,
Thank you so much for your wonderful feedback!
We’re delighted to know that you found us trustworthy and appreciated the authenticity of our Nintendo Switch 2, along with our genuine 1-year warranty. Your trust and satisfaction mean a lot to us!
If you ever need any support, guidance, or help in the future, our team is always here for you. Enjoy your gaming and thank you for choosing Happy Gaming World!
Warm regards,
Team HGWorld
🎮 Trusted by Gamers | 💡 Genuine Warranty | ❤️ Customer-First Always
Software issues in console 3 times HG…
Software issues in console 3 times HG Gaming will respond and solved it,appreciated very helpful after sales service.Thanks
December 3, 2025
Unprompted review
It Was good experience going there
It Was good experience going there
December 1, 2025
Unprompted review
Reply from Happy Gaming World
Dear Siddhant ji,
thank you so much for your kind feedback!
We’re really happy to know that you had a good experience visiting our store.
At Happy Gaming World, we always try to give every customer the best guidance, whether it’s from our sales team or our technical support team.
Our sales team works with full honesty and transparency to explain every product clearly, so customers get exactly what they need.
And our technical team is always ready to help with setup, troubleshooting, and after-sales support—making sure you never face any difficulty.
Your positive words mean a lot to us and motivate our team to keep improving every day.
Thank you once again for trusting HGWorld!
Warm regards,
Team HGWorld
🎮 100% Satisfaction Support | 💡 Quick Response | ❤️ Customer-First Always
Resolved
Okay here we are, I ordered only after reading multiple reviews on trust pilot and I thought it will be okay
I ordered Nintendo oled 512 gb Pokémon scarlet edition,it was for 35000,I paid 3k and placed order,after 22 days my order arrived
They had called me about non availability of scarlet edition ,I was okay but they charged me the extra amount for scarlet,they r least bothered about you.I asked on call that if u r sending normal variant,send me a cover and screen guard cus I was paying 1000rs extra,but nothing
Now I’ll tell you how I lost my 34ktotal
When I took courier order, they did not allow to open and pay policy
I paid full amount and made a detailed inboxing video
The modded switch has a fake sad card,it shows 512gb written on it, but device can locate only 50gb total space and hence not software or game is running
Please take back my order and return my money or I will go to consumer court.
UPDATE:
Wonderful and quick response
Pickup arranged without any extra cost
Dedicated sales team and very knowledgeable technical support team
Very humble behaviour and quick resolution of issue
100% genuine product that exactly matches with the description given on website.
Thankyou so much team happy gaming world for making my experience superbbbbb
November 29, 2025
Unprompted review
Reply from Happy Gaming World
Dear Vedant Sonavane ji,
Thank you so much for sharing your experience and for updating your review with your honest feedback!
We sincerely apologize for the initial inconvenience regarding the variant and SD card issue, and we truly appreciate your patience while our team resolved the matter. We’re glad to know that:
Your pickup and replacement was arranged quickly without any extra charges
Our sales and technical support team responded promptly and resolved your concern
You received a 100% genuine product matching our website description
You felt supported by our team and had a positive resolution
Your satisfaction is our top priority, and we’re always here to ensure a smooth and reliable gaming experience. If you ever need help in the future, our support team will be just a call or message away!
Thank you again for trusting Happy Gaming World, and we look forward to serving you again soon!
Warm regards,
Team HGWorld
🎮 Life Long Support | ❤️ 101% Resolution Mindset
I dislike the troubleshoot that happen…
I dislike the troubleshoot that happen when I click two button my screen glitch and everything is good my controller got broken
November 27, 2025
Unprompted review
Reply from Happy Gaming World
Dear Shlok ji,
We are very sorry to hear about the glitch you faced and the issue with your controller. We completely understand how frustrating it feels when your gameplay gets interrupted, and we sincerely apologize for the inconvenience.
🎮 About the Glitch & Controller Issue
A screen glitch during dual-button press should not cause any permanent damage, so the controller issue you’re facing will be treated as a genuine fault. You don’t need to worry — your product is fully covered under our support.
📦 Why This May Have Happened
Every product is thoroughly tested and video-recorded before dispatch from our side. However, during shipping, parcels pass through many hands and automated systems. Even with proper packing, internal components can sometimes get disturbed due to transit handling.
Still, this is our responsibility, and we will ensure you face no loss.
✔️ We will repair or replace the controller based on the condition
✔️ Please share a short video of the glitch and controller issue on WhatsApp
✔️ Our team will arrange the fastest resolution for you
We are here to help you at every step. Please contact us — we’ll make sure your gaming experience returns to normal quickly.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
ABSOLUTELY PATHETIC SERVICE AND I FEEL…
ABSOLUTELY PATHETIC SERVICE AND I FEEL LIKE CHEATED.
Never ever purchase anything from these people. I ordered a PS4, firstly they took almost 1 month to deliver the product, which is absolutely breach of their commitment to deliver within 5-7 days. I kept chasing them and they kept making false promises.
Thereafter, the product I received is absolutely pathetic. Every single game gets freezed after playing for 5 minutes. I can't play even a single game.
When I tried to get in touch with their sales support, (the number on which I was in touch and chasing them to deliver the product), I got the most coldest of replies. This guy doesn't have any responsibility towards their customers. He simply raised his hand that he can't do anything about it and asked me to speak with the after sales support.
Now, they want me to go through another ordeal with their after sales support team, they will take another month and even after that I won't have any guarantee that I will get a right product.
I really feel cheated. I will tell my horrible and pathetic experience to anyone who is willing to purchase from them.
Very bad.
November 27, 2025
Unprompted review
Reply from Happy Gaming World
Dear Vinyas ji,
We are truly sorry to hear about your frustration and the disappointing experience you described. Your feedback is very important to us, and we never want any customer to feel let down.
For complete transparency, we want to clarify that throughout your order and support journey, our team made repeated efforts to assist you—both during the delivery process and after you received your PS4.
✔️ We coordinated several times on call and even set up a direct conversation with our technical support team to resolve your issues.
✔️ When you reported freezing/gameplay problems, we were ready to arrange a pickup for repair or replacement. You initially agreed, but later, there was no further confirmation or required details from your end despite our follow-ups.
✔️ Our records show multiple attempts from our side to check in and resolve your complaint, but without your active participation, we couldn’t proceed. This usually means the issue is either resolved or no longer present.
We always want to ensure 101% resolution, but it requires a little cooperation from both sides. If there’s still any issue, please let us know directly—we’ll prioritize your case and solve it, as we do for every genuine customer.
Your satisfaction matters. We remain available for support whenever you are ready to continue.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
Thanq so much Happy Gaming world for…
Thanq so much Happy Gaming world for Ghost of Tsushima PS4 game.. you delivered Brand New game..So I m very happy..i purchased this game from flipkart.
November 26, 2025
Unprompted review
Reply from Happy Gaming World
Dear Mukul ji,
Thank you so much for your wonderful review! We are really happy to hear that your Ghost of Tsushima PS4 game reached you in brand new condition and that you loved the experience. It means a lot to us that you trusted Happy Gaming World, even while ordering through Flipkart.
Your support motivates our entire team to keep delivering the best to every gamer.
If you ever need suggestions, help, or more games — we’re always here for you!
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
The ps4 controller is so good
The ps4 controller is so good. The theme was of gta VI. Everything is available in the controller. Dualshock and touch both. Also the controller was on its best price. I am glad that i got this controller.
Happy gaming world
November 17, 2025
Unprompted review
Reply from Happy Gaming World
Dear Maninder ji,
Thank you so much for your wonderful review! We’re really happy to hear that you loved the PS4 controller, its GTA VI theme, dualshock, touch features, and of course the best price you received it at. Your satisfaction means a lot to us.
We always make sure that every product is tested, packed carefully, and delivered with the best service and support — so your experience stays smooth even after the purchase.
If you ever need any help, guidance, or accessories, Happy Gaming World is always here for you.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindse
Worst after sale service, don't buy anything
I bought a PS4 Slim from HG World under warranty. When it stopped working, they took almost a month to provide a replacement. But even the replacement console was faulty. I informed them right away, yet they ignored all my follow-ups and never responded. This is by far the most careless and unprofessional service I’ve ever dealt with. I had planned to buy a PS5 from them, but after this experience, I’ll never buy anything from HG World again. Totally disappointing and unacceptable service.
November 1, 2025
Unprompted review
Reply from Happy Gaming World
Dear Ajay ji,
We are very sorry to read your experience, and we fully understand why you felt disappointed. You trusted us with your PS4 Slim, and you deserved smooth and clear support. If at any point our service felt slow or unresponsive, we sincerely apologise. Let us share the complete facts clearly for you and for everyone reading this.
🎮 Service Provided During Your Warranty
Whenever your console faced a problem, we arranged pickup and provided full support under your warranty. Each time an issue came up, we ensured the console was brought to our service centre and given the required repair or replacement. At no point did we refuse service or leave your case unattended.
📦 Replacement Unit Issue
When the replacement console also showed a problem and you informed us, our technical team immediately agreed to take it back again for inspection. We were prepared to check it properly and provide the right solution. Our intention throughout has only been to make sure you receive a fully working and stable console.
🧠 About the Situation
Gaming consoles are complex electronic devices, and sometimes they may require additional technical inspection to reach perfect working condition. This is why we were ready to support you again, even after the warranty period had passed. Our goal has always been to complete your resolution, not to leave you dissatisfied.
⚙️ Current Status
In the recent discussion, you mentioned that you no longer have the console with you. Because of this, we are unable to proceed with pickup, diagnosis, repair, or replacement, as the product must be available physically for any service to be completed.
If the console is still with you at this moment, please let us know — we will arrange pickup immediately and complete the service fully, whether it requires repair or replacement.
❤️ HGWorld’s Promise
We never want any customer to feel ignored or helpless. Your satisfaction matters, and even today we are ready to help you the moment the console is available. Our aim is always complete resolution and long-term trust for every customer who chooses us.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
I had a great experience buying R36S…
I had a great experience buying R36S ultra it is very good and i loved all the games in thepsp and its superb and wonderful and loved playing the games and its great 😊 thank you for inventing such a hand console
October 27, 2025
Unprompted review
Reply from Happy Gaming World
Dear Ashiya ji,
Thank you so much for your wonderful review! We’re really happy to hear that you had a great experience with the R36S Ultra and that you’re enjoying all the PSP games. It’s always a joy for us when a customer loves the product and feels the excitement we aim to deliver.
The R36S Ultra is designed for exactly this — smooth gameplay, superb portability, and a wide variety of nostalgic and modern titles. We’re glad it brought you so much happiness and entertainment.
If you ever need any help, guidance, or game suggestions, Happy Gaming World is always here for you. Your support truly motivates our team.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
loved the shop
I loved the shop and the experience was amazing. The people were really helpful and solved all my queries and ensured a smooth purchase of nintendo switch 2.
October 17, 2025
Unprompted review
Reply from Happy Gaming World
Dear Ravi ji,
Thank you so much for your wonderful review! We’re really happy to hear that you loved the shop and had an amazing experience purchasing your Nintendo Switch 2. It means a lot to us that our team was able to help you, answer all your queries, and make your purchase smooth and worry-free.
At HGWorld, every customer is guided and supported until their problem is fully solved — whether it’s before buying, during setup, or even long after the purchase. Your satisfaction is exactly what we work for every day.
If you ever need any help, suggestions, or support in the future, we’re always here for you.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
The service and the product quality was fabulous.
The service and the product quality was excellent.
October 11, 2025
Unprompted review
Reply from Happy Gaming World
Dear Juggernaut ji,
Thank you so much for your wonderful feedback! We’re really happy to hear that both the service and the product quality met your expectations. Your satisfaction means a lot to us and motivates our entire team to keep delivering the best experience to every customer.
If you ever need any help, guidance, or support, we are always here for you.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
I sold them a ps3 with a few games
I sold them a ps3 with a few games , got a good price and they booked the shipping and stuff but DTDC sucks so it took a very long time for the PS3 to reach them. But still very satisfied with the sell to them.
August 12, 2025
Unprompted review
Reply from Happy Gaming World
Dear Potato PC Guy ji,
Thank you so much for sharing your experience! We’re really happy to hear that you got a good price for your PS3 and games, and that you were satisfied with the overall selling process. We always try to make buyback and trade-in as smooth as possible for every customer.
Although the delay from DTDC was unfortunate and outside our control, we truly appreciate your patience throughout the process. What matters most is that everything was completed properly and you were happy with the final outcome.
If you ever wish to buy, sell, or exchange any console again, we’re always here to help you with the same smooth experience.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
Nice op great india gate
October 3, 2025
Unprompted review
Reply from Happy Gaming World
Dear Yash ji,
Thank you so much for your kind words! We’re really happy to hear that you had a great experience. At Happy Gaming World, our goal is always to provide the best products along with smooth, friendly, and reliable service for every customer.
Your support means a lot to us. Whenever you need any help, guidance, or after-sales support, our team is always ready to assist you and make sure your gaming experience stays perfect.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
Customer service is really bad...not replying me on WhatsApp and avoiding my messages.
I ordered a AV cable of PS3 from hg world and already paid the whole amount almost a week ago but till now my order is not dispatched yet and also I have no information about order and the person on WhatsApp to my concern messages regarding my products. I really say that customer service of hg world is really poor.😭👍
August 27, 2025
Unprompted review
Reply from Happy Gaming World
Dear Dhruv ji,
We are very sorry for the inconvenience you faced, and we fully understand your frustration. Not receiving updates after payment can be very stressful, and we sincerely apologise for the experience. Let us share the complete facts clearly for you and for everyone reading this.
🎮 About Your WhatsApp & Call Concern
When we checked our system, we could not find WhatsApp chat or call history from the number mentioned, which means your messages may not have reached our support team or got missed during peak hours. Still, the responsibility to update you was ours, and we sincerely apologise that you had to wait without clarity.
📦 About Your AV Cable Order Delivery
You mentioned that you had already paid and were waiting for dispatch. According to our courier records, the parcel was sent out but could not be successfully delivered and was eventually returned back to us. Delivery failures sometimes occur due to courier routing issues, incomplete scans, or attempted delivery not being completed by the courier team.
💡 Your Refund – Completed in Full
The moment the parcel returned to our warehouse, we processed a full refund for your order immediately.
There were no deductions, and the entire amount you paid has been returned to you.
This ensures that you faced zero financial loss, even though the courier was unable to complete the delivery.
🧠 Why This Happened
This issue was not because of your address or your order — it happened due to courier handling and return-to-origin status. But we take responsibility for ensuring your money was safely refunded, which was completed as soon as the product came back to us.
⚙️ What We Are Improving
We are working on strengthening our support monitoring so messages do not get missed, especially for small accessory orders. Your feedback helps us improve our service for everyone.
❤️ HGWorld’s Promise
We may face challenges sometimes, but we always ensure a proper resolution. Your refund is fully completed, and we are glad that you did not face any loss because of this courier issue.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
Send broken products to customer and then ghost them completely
I bought R46S console and the R2 switch wasn't working. They picked it up for repair but sent another broken console instead.
On this new console, it didn't hold charge, it took 12-14 hours to charge and 30mins to die, nothing like the original one I had before. Also, wifi wasn't working.
They never pick your phone or reply to whatsapp at all. It took me weeks of calling to get a hold of them for the first time but I just couldn't the second time.
This is their motto: "Send broken products to customer and then ghost them"
It took so long for them to replace the console that another console I ordered from China arrived before their replacement.
I made a youtube video so that others can stay away a few people have. I lost my money to make sure you don't yours.
My suggestion: Visit the official store of the console you're buying or even thier online store or even reputed sellers on amazon and flipkart BUT IN NO CASE BUY FROM THESE DAY LIGHT SCAMMERS. Even order it via Alibaba, that's a lot safe than these people.
Complete details if you google, "Before you buy from hgworld ni6hant"
March 24, 2025
Unprompted review
Amazing price and service ♥️
August 24, 2025
Unprompted review
Reply from Happy Gaming World
Dear Mayank ji,
Thank you so much for your wonderful feedback! It makes us truly happy to know that you were satisfied with both the price and the service. At Happy Gaming World, our goal is always to provide the best products with smooth, helpful, and reliable support — and your review tells us we are on the right track.
Your appreciation means a lot to our entire team, and we are always here if you ever need any help or guidance in the future.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
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