The Helping Hand Company Reviews 850

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and how well-made they are, often describing them as life-changing and very helpful for daily tasks. Many people also highlight the quick and efficient delivery service, noting that items arrive promptly and as promised. The ordering process is frequently mentioned as straightforward and easy to use. However, some customers also noted issues with delivery, specifically mentioning instances where carriers ignored delivery instructions or one item arrived broken.

What people talk about most

Product

Consumers find products to be positive, highlighting their quality and usefulness. Many reviewers praise the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and accurate delivery,... See more

Order

Reviewers express satisfaction with the ordering process. Customers found the website easy to use, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

purchased a Lowzone Gel Switch cushion.. excellent product husband finds it really helps his immobility as it makes him more comfortable Easy to order on HH website and to get VAT exemption Delivery... See more

Rated 5 out of 5 stars

An honest appraisal: I ordered a wall mounted shower stool from HHC a couple of years ago and I am delighted to say that the quality was exceptionally high standard (and the price was really compet... See more

Rated 5 out of 5 stars

Already had one of these but decided that a second would be useful so did not have to walk so far to find it. Decided to buy the pair including the folding one which has proved to be so useful when c... See more

Rated 5 out of 5 stars

I was amazed as to how handy this little gadget is! Unable to move or bend after an operation it is a lifesaver. Absolute must if you have limited mobility of any kind I would say. I can easily pic... See more


Company details

  1. Disability Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Mobility Equipment Supplier
  4. Physiotherapy Equipment Supplier

Written by the company

Whether buying for yourself or caring for a loved one, let’s help make living more enjoyable. Based in the idyllic Herefordshire countryside, the Helping Hand ‘family’ have been busy making inspirational and innovative products for over 60 years. Our own in-house design team constantly push quality and functionality, to make them the most useful and robust products on the market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

850 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic product…

I’m so glad that I found this product as it helps me daily. I have MS and can no longer lift my right leg, this product is actually life changing. Thank you so much.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Quality products

Straightforward ordering system, and quick delivery, but most importantly the products I purchased are well made and fit for purpose: classic pro grabber, surefoot shower board with handle and long handled sponge.

July 2, 2025
Rated 5 out of 5 stars

Excellent product

Excellent product, helpful and clear website and at a reasonable price.
Product descriptions are accurate and have a good level of detail.

June 30, 2025
Rated 5 out of 5 stars

Excellent Product

I was amazed as to how handy this little gadget is!
Unable to move or bend after an operation it is a lifesaver. Absolute must if you have limited mobility of any kind I would say. I can easily pick up the smallest things such as bits of fluff! My husband was also very impressed and has taken to using it himself!!
Well worth the money!! Highly recommended.
I also bought the clips to attach it to my walking stick so that it’s always there when I need it!!

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I ordered 2 'Helping Hands', but one of them arrived broken. I spoke with them on the telephone the next day and the very helpful guy said no problem, they will send out another the next day. This arrived promptly. Great customer service.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Already had one of these but decided…

Already had one of these but decided that a second would be useful so did not have to walk so far to find it. Decided to buy the pair including the folding one which has proved to be so useful when carried in the car.
I had problems fitting the stick clips to the new ones and the after sales assistance was brilliant.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

An honest appraisal:

An honest appraisal:
I ordered a wall mounted shower stool from HHC a couple of years ago and I am delighted to say that the quality was exceptionally high standard (and the price was really competitive compared to other online suppliers). Delivery is very quick and reliable.
Since the original item still looks great after 2 years use, I order another stool (the exact same item) for my second shower room.
I highly recommend this company!

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service Above And Beyond

My wife is long term disabled and confined to a wheelchair and I have increasing mobility problems. Our Helping Hand grabbers are essential and in daily use. After must be getting on for 20 years they are showing their age (jaws slack and deformed; aluminium stem loose from the trigger handle). I thought I would take up Helping Hand up on their Lifetime Guarantee offer to repair or replace and telephoned to ask where to send them. Very quickly told not to bother because new ones would be in the post and just discard the old ones. Excellent. First class service and much more than expected. Very impressed.

April 16, 2025
Unprompted review

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