I had the pleasure of speaking with Chrys Castro this morning, as she was helping me roll over my 401k into a Roth IRA. She was incredibly kind and attentive. I'm not usually one to write reviews, but... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was shocked at how simple this was. I'd never done a rollover before and was a little uneasy about how my funds would transfer but it all turned out to be smooth and exactly as explained. The only t... See more
I've rolled over several 401Ks into my IRA over the years and this process was by far the easiest and smoothest. No phone calls, no document uploads, just easy. Everything being done over email and te... See more
I was looking for my old 401k rollover transfer to Robinhood and I got some good offer from Robinhood which has done smooth transfer using Capitalize. Overall, I am satisfied with Robinhood and Capita... See more
Company details
About Capitalize
Written by the company
Don't leave your old 401(k) in the dust.
We find, consolidate, and roll over your retirement savings into one account — for free.
We help people find and consolidate their old retirement accounts, like 401(k)s. Through Capitalize, you can:
- Transfer your 401(k) assets from previous jobs into a new or existing IRA
- Get matched with an IRA from leading providers like Fidelity, Betterment, SoFi, and others based on your preferences
- Let us do all the hard work, for free. Rollovers can be a pain. We’re experts on retirement accounts and offer unbiased help. We’ll coordinate with your old 401k provider to process the transfer, for free.
Rolling your old 401(k)s over into an IRA allows you to invest your money however you want rather than letting it sit in an old employer-sponsored plan!
Contact info
156 5th Avenue, 10010, New York, United States
- contact@hicapitalize.com
- hicapitalize.com
4.6
Excellent
4K reviews
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Paid Fidelity extra to get the rollover…
Paid Fidelity extra to get the rollover check within 2 business days only for the Capitalize check to come 1.5 weeks after I'd gotten the Fidelity check. By then I'd already gotten the ship-to address and shipped it myself. Was deposited by Brokerage firm 5 days before the Capitalize envelop arrived.
Now have a 2nd rollover and 1st available appointment with Capitalize is almost 2 weeks out.
June 12, 2026
Reply from Capitalize
HI John - thanks for reaching out with your feedback. We’re really sorry for the experience you had. At Capitalize, we make the rollover process easy for our customers, and we’re disappointed that your experience wasn’t in line with the norm here and our high bar.
Our Customer Experience team will reach out to you directly to discuss the questions you have regarding your Rollover and offer to process the next rollover at your convenience.
Excellent experience overall
Excellent experience overall. The platform makes it very easy to transfer funds, manage investments, and monitor account activity. The process is straightforward, transactions are smooth, and the interface is user-friendly. Everything is clearly organized, making it easy to navigate and access the information I need. Highly satisfied with the service and convenience provided.
June 9, 2026
Unprompted review
Reply from Capitalize
Hi Sheikh, thank you for the fantastic feedback! We are so glad we could help make your rollover experience seamless. Thanks for choosing Capitalize!
very simple process
very simple process - they helped me fill out the necessary forms and they took it from there.
June 13, 2026
Unprompted review
Reply from Capitalize
Hi Steve, thank you so much for the wonderful review! We are thrilled to hear that your rollover process was smooth and easy. Our team works hard to take some of the stress out of saving for retirement, and your feedback lets us know we are on the right track. We appreciate your trust in Capitalize!
Reply from Capitalize
Thank you so much for the wonderful review! We are thrilled to hear that your rollover process was smooth and easy. Our team works hard to take the stress out of the process, and your feedback lets us know we are on the right track. We appreciate your trust in Capitalize!
Reply from Capitalize
Thank you so much for the wonderful review! We are thrilled to hear that your rollover process was smooth and easy. Our team works hard to take the stress out of the process, and your feedback lets us know we are on the right track. We appreciate your trust in Capitalize!
Rollover was easy!
June 11, 2026
Reply from Capitalize
Thank you for taking the time to share your experience! We love hearing that our platform made your rollover easy and stress-free. I will be sure to share your kind words with our team.
Best regards, The Capitalize Team
AVOID THIS COMPANY
AVOID THIS COMPANY
This is the second time across a three month period that the "team" at capitalize has bungled a simple rollover from a 457 account to my personal IRA. I cannot believe this clown show: tons of email, tons of back and forth, I'm forced to use capitalize by my bank and this is the SECOND time they've sent documents to my 457 plan that are incorrect, incomplete or both--- requiring me to start the rollover process all over again from scratch.
The staffers I've dealt with have been nice but totally incompetent and unable to execute simple tasks-- sending me automated emails pestering me to upload documents I've already uploaded. This is RIDICULOUS.
Capitalize is impossible to contact if you have a problem. This has siphoned HOURS of my time and I wiould not recommend them again.
June 12, 2026
Unprompted review
Reply from Capitalize
Hi James,
Thank you for taking the time to share your feedback. At Capitalize, our primary goal is to make the retirement rollover process as seamless and stress-free as possible. We are genuinely sorry to hear that your experience fell short of the high standards we set for ourselves.We take your comments seriously and are already using your feedback to refine our internal processes. Insights like yours are invaluable as we continuously work to improve the experience for all our users.If there is anything specific we can do to resolve any remaining issues for you, please reach out to our support team directly.
Thank you again for your honest review.
Best regards, The Capitalize Team
The employees at Capatilize are very…
The employees at Capatilize are very communicative and helpful! They make the process of rolling over 401ks simple and stress free!
June 11, 2026
Unprompted review
Sophie did a great job answering my…
Sophie did a great job answering my questions and even sent an email to help verify that she was with Capitalize.
She was thorough and made the somewhat stressful process of moving savings much less difficult.
Thank you!
June 11, 2026
Unprompted review
Reply from Capitalize
Hi Mike, thank you for taking the time to share your experience! We love hearing that our platform made your rollover easy and stress-free. I will be sure to share your kind words with our team.
Best regards, The Capitalize Team
Confusing and Incomplete Rollover Process
I had a very frustrating experience with Capitalize during my rollover from ADP. After ADP mailed me the rollover checks, Capitalize was supposed to send me envelopes and instructions so I could complete the process. The envelopes never arrived.
I contacted customer support and was told another set would be sent. After those also failed to arrive, I reached out again and was told the shipment was stuck in transit. Despite never receiving any envelopes or sending in my checks, I started receiving notifications stating that my rollover was complete and that the process had been finalized.
At this point, I still have the original checks from ADP in my possession, yet Capitalize is indicating that the rollover has been completed. The communication throughout the process was confusing, and the status updates did not match what was actually happening. Based on my experience, the rollover process was poorly managed and left me with little confidence that my funds were being handled correctly.
June 11, 2026
Unprompted review
Reply from Capitalize
Hi Jared,
thank you for sharing your feedback. We are truly sorry your rollover experience did not meet expectations. At Capitalize, we pride ourselves on making this process seamless, and we are disappointed that we missed the mark for you.
We take your comments seriously and are already using them to improve our internal processes. A member of our Customer Experience team will reach out to you directly today to address your specific questions and help resolve this.
Rollover from my 401(k) to an IRA
The rollover from my 401(k) to an IRA was seamless and made everything easy for me to follow. The communication from Capitalize was great as they kept me abreast of the progress. I highly recommend Capitalize.
June 10, 2026
Unprompted review
Reply from Capitalize
Hi Andy, thank you so much for the wonderful review! We are thrilled to hear that your rollover process was smooth and easy. Our team works hard to take some of the stress out of saving for retirement, and your feedback lets us know we are on the right track. We appreciate your trust in Capitalize!
i was dreading doing this process…
i was dreading doing this process across three accounts and not only was scott incredibly pleasent but he held me accountable, gently nudged me along and was really a master class in service. idk if yall give recogntion/awards/merit based awards out, but if you do, worth listening to any call I've had with scott and train new team mates based on his work.
May 14, 2026
Unprompted review
Reply from Capitalize
Hi Vinova, thank you so much for the wonderful review! We are thrilled to hear that your rollover process was smooth and easy. Our team works hard to take the stress out of the process, and your feedback lets us know we are on the right track. We appreciate your trust in Capitalize!
Very easy and efficient
June 10, 2026
Unprompted review
Reply from Capitalize
Thank you for taking the time to share your experience! We love hearing that our platform made your rollover easy and stress-free. I will be sure to share your kind words with our team.
Best regards, The Capitalize Team
Reply from Capitalize
Thank you for the fantastic feedback! We are so glad we could help make your rollover experience seamless. Thanks for choosing Capitalize!
Great communication
Great communication. Easy process and they handled everything for me.
June 10, 2026
Unprompted review
Reply from Capitalize
Hi Cam, thank you so much for the wonderful review! We are thrilled to hear that your rollover process was smooth and easy. Our team works hard to take some of the stress out of saving for retirement, and your feedback lets us know we are on the right track. We appreciate your trust in Capitalize!
Very helpful!
Capitalize helped me move my IRA to Facet. I was able to do this on my time frame. It is difficult to do things during the day and Capitalize was available on n the evening when I needed help.
June 8, 2026
Very helpful and kept me informed on…
Very helpful and kept me informed on the progress of my 401k rollover. The process was very easy with minimal work on my end.
June 7, 2026
Reply from Capitalize
Hi Robert, thank you for the fantastic feedback! We are so glad we could help make your rollover experience seamless. Thanks for choosing Capitalize!
Smooth and Hassle Free 401(k) Transfer
The process of transferring my 401(k) to my IRA was incredibly smooth. I simply entered my information, and they located my account, contacted my former employer, and securely handled the transfer. They mailed me an envelope with tracking information, and once I received the 401(k) check, I placed it inside and mailed it back. Within just a few days, the funds were deposited into my IRA.
I received email updates throughout the entire process, which made everything easy to follow and stress free. The whole experience was simple, convenient, and hassle free. I highly recommend it.
June 6, 2026
Reply from Capitalize
Hi Lindiway, thank you so much for the wonderful review! We are thrilled to hear that your rollover process was smooth and easy. Our team works hard to take the stress out of the process, and your feedback lets us know we are on the right track. We appreciate your trust in Capitalize!
Sophie was excellent
Sophie was excellent - clear and efficient. The whole process only took a few minutes and to end with no issues.
June 8, 2026
Unprompted review
Reply from Capitalize
Hi Noah, thank you so much for the wonderful review! We are thrilled to hear that your rollover process was smooth and easy. Our team works hard to take some of the stress out of saving for retirement, and your feedback lets us know we are on the right track. We appreciate your trust in Capitalize!
No transfer actually took place.
June 7, 2026
Reply from Capitalize
Hi Tim,
Thank you for sharing your feedback. We are truly sorry your rollover experience did not meet expectations. At Capitalize, we pride ourselves on making this process seamless, and we are disappointed that we missed the mark for you.We take your comments seriously and are already using them to improve our internal processes. A member of our Customer Experience team will reach out to you directly today to address your specific Roth 401(k) questions and help resolve this.
Best regards, The Capitalize Team
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