Very fast turnaround from enquiry on Saturday, to quote and appointment on Monday. I was kept informed throughout prior to arrival. The crew were very friendly, dog-friendly and thorough - ensuring ev... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely responsive by whatsapp, came very quickly and did an incredibly thorough job of cleaning one large modular sofa and two rugs that hadn't been properly cleaned for 15 years. Polite, neat and... See more
Company replied
Excellent service. I contacted them today to clean a bedroom carpet at my parent’s flat and they were able to arrange a same day evening visit, which was a huge help. The cleaner was polite, profess... See more
Company replied
I got my very dirty ol white carpet & a handwoven rug cleaned by HiCC. The carpet was restored to almost its original condition. The rug was repaired and washed to my satisfaction. I highly recomm... See more
Company replied
Company details
Written by the company
At Hi Carpet Cleaner Ltd we are dedicated to keep your expensive rugs and carpet looking fresh. The services we offer are: Rug wash and repair Rug pick up, wash and deliver back to you Carpet & Upholstery Cleaning Sofa Cleaning Mattress cleaning services Stain removal from rug and Carpet Carpet repair Sanitizing Carpet after Parasite infection Carpet Anti fungal and antibacterial Rug services: We provide a professional Oriental, silk, hand made rug services in Central London from picking them up from your address, wash and dry them and deliver back to you. Proof of public liability is available in request. Carpet/upholstery services: We use hot water extraction process called steam cleaning which helps your carpet cleaner for longer and ensures no residue is left. Our carpet and sofa cleaning is including: Spray the shampoo. Brush the marks and stains. Wash and steam clean. Apply deodorant and freshener
Contact info
Matrix Business Center, HA8 7JU, London, United Kingdom
- 02081330090
- info@hicarpetcleaner.com
- hicarpetcleaner.com
4.9
Excellent
107 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing company come after 7:30pm
Amazing company come after 7:30pm, did a complicated job went over the carpet a few times until stains are all removed. Highly recommended.
September 9, 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Jimmy,
Thank you so much for your wonderful review! We’re delighted you were happy with the results. It was a challenging job, but our technician was committed to achieving the best possible outcome. We really appreciate your recommendation and your trust in our service. We look forward to helping you again in the future!
Best regards,
HiCarpetCleaner Team
Truly the best
Truly the best , best service ; on time ! Very good result , will always return !!! Ali was a great person, gave full attention and great service
September 2, 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Christiana,
Thank you so much for your wonderful review. Ali will be so pleased to hear your kind words. We really appreciate your trust and loyalty, and we look forward to seeing you again! 😊
Best wishes,
HiCarpetCleaner Team
Great service with quick responses to…
Great service with quick responses to my queries. Carpets and sofas looked so much better - they did a fantastic job. Thank you
October 28, 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Hannah,
Thank you so much for taking the time to leave such a lovely review! Hi Carpet Cleaner technician will be so pleased to hear your kind words. We truly appreciate your support and look forward to seeing you again! 😊
Best wishes,
HiCarpetCleaner Team
The gentleman whom cleaned the carpet…
The gentleman whom cleaned the carpet was thorough
he explained all about the carpet cleaning he would do , booking the appointment was efficient the person rearranged a time more convenient for me and the service was carried out after an hour of our contact.
Over all an excellent service I shall consider some upholstery cleaning with this company.
August 30, 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Linda,
Thank you so much for your wonderful review! ❤️ We’re delighted you were happy with the service and the results. It was a pleasure helping you, and we really appreciate your kind words and recommendation. HiCarpetCleaner will look forward to helping you with your upholstery cleaning in the future!
Best wishes,
HiCarpetCleaner Team
Great!
So, so happy with their work on our chairs! They did a fantastic job of them. They were well mannered, patient and friendly. They also gave us some advice on care and treatment for our chairs.
I would happily recommend them to anyone!
August 26, 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Thank you, dear Tumini. We're delighted you were happy with the carpet cleaning. We really appreciate you choosing Hi Carpet Cleaner and hope to help you again in the future.
Amazing team
Amazing team. They’re very professional, fast and reliable. They care a lot to keep their customers happy and they are a pleasure to work with. Done 3 bedrooms and the stairs in no time and after it dried they contacted us to check if everything was good. There were some stains that resurfaced and they took care of that another day and everything was perfect.
August 5, 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Thank you so much, dear Salma, for your wonderful review! We’re really pleased to hear that you were happy with the carpet cleaning and our service. We always want to make sure our customers are completely satisfied, so we’re glad we could come back and take care of the stains that resurfaced after drying. It was a pleasure working with you, and we truly appreciate your trust and support. We hope to see you again in the future! 😊
Best wishes,
Hi Carpet Cleaner
Reply from Hi Carpet Cleaner/ Rug services
Thank you so much for your kind review, dear Nkem. We’re delighted to hear that you were happy with our service from start to finish. We really appreciate your support and hope to have the pleasure of helping you again in the future! 😊
Best wishes,
Hi Carpet Cleaner
Amazing service. Highly recommended!
Amazing service from booking the job until finishing the job. Ali and his colleague were professional, polite and did an amazing job cleaning our rooms and stairs. Will definitely be using them again!!
August 12, 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Thank you so much for your amazing review! We’re delighted to hear that you were happy with our service from the booking process right through to the completion of the job. Ali and his colleague truly appreciate your kind words. It was a pleasure cleaning your rooms and stairs, and we look forward to helping you again in the future. Thank you for choosing Hi Carpet Cleaner! 😊
Kind regards,
Hi Carpet Cleaner
Very nice
Very nice, positive experience and brilliant work from Ali and the team; highly recommend.
August 11, 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Deji,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience and were pleased with the work from Ali and the team. Your recommendation really means a lot to us. It was a pleasure helping you, and we hope to see you again in the future! 😊
Best Wishes,
Hi Carpet Cleaner
Reply from Hi Carpet Cleaner/ Rug services
Dear Stacey,
Thank you for your kind review. I am happy you have received a service that you deserved. I hope we can serve you again in the future.
Best wishes,
Hi Carpet Cleaner
Quick response
Quick response, fast and professional carpet cleaning. Thank you
August 5, 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Asmaa,
Thank you so much for such an amazing review! Your kind words truly mean a lot to us. We’re delighted that you were so happy with the results, and it was an absolute pleasure to help. We really appreciate your support! 😊
Best wishes,
Hi Carpet Cleaner
Excellent attention to detail
Excellent attention to detail. Well done Ali.
August 3, 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Bola,
Thank you so much for your kind review! We’re delighted that you were happy with Ali’s attention to detail and the service provided. Your feedback is greatly appreciated, and we hope to help you again in the future! 😊
Best wishes,
Hi Carpet Cleaner
Ali was very nice and friendly, good at cleaning my carpet
Ali was very nice and friendly. He did a wonderful job at cleaning my carpet, being at my flat on time, and all this was done on short notice on a busy summer day. He made my move-in procedure comfortable, knowing that my carpet is clean.
July 24, 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Samantha,
Thank you so much for your wonderful review! We’re delighted to hear that you were happy with the carpet cleaning and that Ali could help at such short notice. We always do our best to be punctual, friendly and provide a high-quality service, especially when our customers are moving into a new home. It’s great to know that having a freshly cleaned carpet helped make your move-in experience more comfortable. We really appreciate your kind words and wish you all the best in your new home! 😊
Best wishes,
Hi Carpet Cleaner
Great company .Worked hard to get stain…
Great company .Worked hard to get stain out of rug .Would highly recommend
July 7, 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Karen,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. We hope to serve you again.
Kind regards,
The HiCC team
Excellent and reliable service…
Excellent and reliable service from start to finish, quick responses to messages and a thorough cleaning job. Very pleased and will definitely be using again.
July 2, 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Betool,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. We hope to serve you again.
Kind regards,
The HiCC team
Wahid did a great job cleaning my…
Wahid did a great job cleaning my carpets — very professional, friendly, and thorough. The carpets look fresh and much cleaner, and the whole service was smooth from start to finish. Would definitely recommend him to others.
June 24, 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Abid,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. We hope to serve you again.
Kind regards
HiCC team
Outstanding Carpet Cleaning and Customer Service
I recently used Hi Carpet Clear and was extremely impressed with their service. The team was professional, friendly, and did an amazing job cleaning my carpets. The results exceeded my expectations, and everything looked fresh and spotless when they finished.
What really stood out was their excellent customer service. They were responsive, helpful, and made the whole process smooth from start to finish. On top of that, their pricing offered fantastic value for money compared to other companies I looked at.
I would highly recommend Hi Carpet Clear to anyone looking for high-quality carpet cleaning with outstanding customer service at a very reasonable price. Thank you for the great work!
June 24, 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Hesam,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. We hope to serve you again.
Kind regards
HiCC team
Really good service
Really good service, quick and left the carpets really clean
June 22, 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear customer,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve. We hope to serve you again.
Kind regards
HiCC team
Reply from Hi Carpet Cleaner/ Rug services
Dear David,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve.
Kind regards
The HiCC team
This is the second time I have used Hi…
This is the second time I have used Hi Carpet cleaner and they were friendly, professional and efficient. Extremely happy with the results, thank you
June 5, 2026
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Dipesh,
Thank you so much for taking the time to write such a thoughtful review of our business. We're thrilled to hear that you had a great experience with us and that our team was able to provide you with the level of service you deserve.
Kind regards,
The HiCC team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.