Very fast turnaround from enquiry on Saturday, to quote and appointment on Monday. I was kept informed throughout prior to arrival. The crew were very friendly, dog-friendly and thorough - ensuring ev... See more
Company replied
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Review summary
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Extremely responsive by whatsapp, came very quickly and did an incredibly thorough job of cleaning one large modular sofa and two rugs that hadn't been properly cleaned for 15 years. Polite, neat and... See more
Company replied
Excellent service. I contacted them today to clean a bedroom carpet at my parent’s flat and they were able to arrange a same day evening visit, which was a huge help. The cleaner was polite, profess... See more
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I got my very dirty ol white carpet & a handwoven rug cleaned by HiCC. The carpet was restored to almost its original condition. The rug was repaired and washed to my satisfaction. I highly recomm... See more
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Company details
Written by the company
At Hi Carpet Cleaner Ltd we are dedicated to keep your expensive rugs and carpet looking fresh. The services we offer are: Rug wash and repair Rug pick up, wash and deliver back to you Carpet & Upholstery Cleaning Sofa Cleaning Mattress cleaning services Stain removal from rug and Carpet Carpet repair Sanitizing Carpet after Parasite infection Carpet Anti fungal and antibacterial Rug services: We provide a professional Oriental, silk, hand made rug services in Central London from picking them up from your address, wash and dry them and deliver back to you. Proof of public liability is available in request. Carpet/upholstery services: We use hot water extraction process called steam cleaning which helps your carpet cleaner for longer and ensures no residue is left. Our carpet and sofa cleaning is including: Spray the shampoo. Brush the marks and stains. Wash and steam clean. Apply deodorant and freshener
Contact info
Matrix Business Center, HA8 7JU, London, United Kingdom
- 02081330090
- info@hicarpetcleaner.com
- hicarpetcleaner.com
4.9
Excellent
107 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Consistently Excellent Service – Highly Recommended!
I’ve seen Hi Carpet Cleaner in action several times, on my sister’s carpet, my mom’s carpet, and a friend’s sofa, and I can’t recommend them enough.
Most recently, they helped me out on short notice at my mom’s home, as I needed to get it ready for her move-in. They were incredibly generous with their time, and the results were flawless, the carpet looks spotless!
Thanks to Hi Carpet Cleaner Team🌸
March 30, 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Somayeh Jan,
Thank you so much for taking the time to write such a thoughtful review of our business. We’re absolutely delighted to hear that you had a great experience with us and that our team was able to provide the level of service you deserve.
We’d be thrilled to welcome you back again, and as a token of our appreciation, we’re pleased to offer you a 15% loyalty discount on your next service.
Kind regards,
The HiCC Team
The carpet in my room is a bit old and…
The carpet in my room is a bit old and dark in edges and not sure whether it can be cleaned. Lucky me found this company and the staff tiried his best and saved my rooms to great extent. Thanksss.
April 4, 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Anna,
Thank you so much for taking the time to write such a thoughtful review of our business. We’re absolutely delighted to hear that you had a great experience with us and that our team was able to provide the level of service you deserve.
We’d be thrilled to welcome you back again, and as a token of our appreciation, we’re pleased to offer you a 15% loyalty discount on your next service.
Kind regards,
The HiCC Team
Professional, thoughtful, and genuinely above the rest
I booked Hi Carpet Cleaner because my home office was starting to feel a bit stale, and I’d read about how carpets can affect air quality and mental clarity. The difference after their visit was genuinely noticeable—the space felt fresher, lighter, and more inviting. They were punctual, professional, and took real care with everything, including using eco-friendly products.
It’s rare to find a service that combines deep expertise with such a thoughtful approach. HCC clearly take pride in their work and understand how a clean space impacts wellbeing—especially for those of us working from home. I wouldn’t hesitate to recommend them to anyone in North or West London looking for more than just a surface clean.
March 27, 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Dear Valued Customer,
Thank you so much for taking the time to write such a thoughtful review of our business. We’re absolutely delighted to hear that you had a great experience with us and that our team was able to provide the level of service you deserve.
We’d be thrilled to welcome you back again, and as a token of our appreciation, we’re pleased to offer you a 15% loyalty discount on your next service.
Kind regards,
The HiCC Team
Nightmare experience with this company…
I am having a nightmare experience with this company. One of their contractors has ruined my two sofas thanks to the cleaning product used. The owner has denied all responsibility and is refusing to take my calls. I need to replace the fabric on both sofas and I will be out of pocket by £1500.
March 27, 2025
Unprompted review
Reply from Hi Carpet Cleaner/ Rug services
Thank you for reaching out, and I truly understand your concerns about the sofa.
When you first contacted me, I reviewed our booking system but was unable to find any record of your name, number, or address. Despite this, I wanted to help, so I personally visited your property within two hours to assess the situation.
Upon arriving, you were unable to provide any booking reference, email, or message confirming that our company had serviced your sofa, which led me to believe there might have been some confusion with another company. My main goal was to assist you, and I regret that this has caused frustration on both sides.
If you can provide any proof, such as a booking reference, email, or message confirming that our company provided a service for your sofa, I’d be happy to resolve the matter quickly through my insurance and, if needed, assist with replacing the sofa.
Thank you for your understanding, and I hope we can clarify any confusion.
Kind regards
HiCC
Stain removal expert
I called them on Sunday, they turn up on Monday morning just on time. The team was so professional and did a great job. Will use them again.
October 30, 2023
Unprompted review
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