Shipping took about 23 days, which was a bit longer than expected, but it was during the Chinese New Year holidays so it’s understandable. The quality of the product is good and everything works as de... See more
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i ordered air pods v5.2 my order number is 26881 communication at first was quick knowing the time difference.. but now he never responds on what’s app maybe now he will message me…... See more
Company replied
I ordered Gen 3 V1E Airpods on april 4 2024, since then i haven’t received a single update, or received a tracking number. My order number is 39112. Could i please receive some information on my order... See more
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This website helped me find the best possible valued replica AirPods, they are almost like the real deal, except for much less! Shipping is quite quick and quality is top-notch. The discord server... See more
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Company details
Written by the company
HiCityPods offers unique earphones at great prices.
Contact info
33 Amanda Ln, 41723, Busy, United States
- support@hicitypods.com
- hicitypods.com
4.3
Excellent
32 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipping took about 23 days
Shipping took about 23 days, which was a bit longer than expected, but it was during the Chinese New Year holidays so it’s understandable. The quality of the product is good and everything works as described. Overall, I’m happy with the purchase.
March 11, 2026
Unprompted review
Reply from Hicitypods
Hi Craig, thank you for the 5-star review and for your patience! You hit the nail on the head—shipping during the Chinese New Year period can definitely be a bit slower than our usual standard. We’re so glad to hear that the wait was worth it and that everything is working as described. Enjoy your purchase, and thank you for choosing HiCity!
The customer service is really helpful…
The customer service is really helpful and fast at answering, had some problems with my airpods pro 2 v4.2 and found a solution for me pretty quickly.
January 24, 2026
Unprompted review
Awesome guys, satisfaction guranteed
Bought a pair of airpods from them a while ago and I was very satisfied with the shopping experience, from the payment till it got shipped home.
January 13, 2026
Unprompted review
Great experience, never had problems with HiCity
Got my V5.3 TB reps and V3 Max TB reps from him, I've received my V5.3 TB 2 days ago and I'm pretty happy with them. Soon, I'll get my V3 TB Max as well! I can recommend HiCity, he's definitely a trusted AirReps seller.
October 29, 2025
Unprompted review
Gen 4 V2 TB
Bought the Gen 4 V2 TB thinking they’ll be just some bad replicas but I was thankfully proven wrong. Amazing case quality and sound quality for the price and the mic is surprisingly good. If you need gen 4 reps or any other reps. HiCity is the best!
October 28, 2025
Unprompted review
service top
delivery went great, but quality of the headphones was tbh worse than expected
March 13, 2025
Unprompted review
very good airpods
very good airpods, I ordered 5.3TB and the ANC is very good, they last well
October 12, 2025
Unprompted review
Reply from Hicitypods
Thank you for your review!
Very safe to purchase from them
+cheap prices
+great customer service
+quick shipping
I definitely recommend to buy from them!
September 30, 2025
Unprompted review
Reply from Hicitypods
Thank you for your review!
how long does it take them to ship
May 27, 2025
Unprompted review
Reply from Hicitypods
Takes a couple of days, then about 14 days to arrive at your house. Please consider updating your review.
Thanks.
Solid Buds, Highly Recommended
Got myself some Gen4s shipped to Germany.
Ordered on April 19th and received them on the 29th so 10 days, which is perfectly fine for any product coming from the Far East.
Tracking was provided at every stage, and DHL (the best German carrier) was used for the final leg +1 for that!
The product itself is amazing!
I was pleasantly surprised by the actual build quality. Since I lost my original Gen3 and loved the fit of those earbuds, I didn’t have high expectations for the sound I mainly cared about the fit. But the sound is on par with some similarly priced alternatives on the market and works perfectly for my needs.
Pairing was seamless on both Android and iOS, and the battery life has been excellent too.
Honestly, I’d order them again over any of the cheaper Bluetooth buds on Amazon the build quality alone makes it worth it.
I can definitely recommend Hicitypods, especially if you’re okay with waiting a few days.
April 29, 2025
Unprompted review
HiCity's Pro 2 V5.3 TB
HiCity's Pro 2 V5.3 TB
I’ve been using the airpods for a couple of weeks, and I’m really happy with the product!
The build quality is excellent. They feel sturdy and well-made, I have small ears and changing the earbud size was easy. The case also has a nice weight and feels durable.
The sound quality is great and calls sound good.
The features work seamlessly. Pairing is quick and easy. The touch controls work effortlessly.
The ANC works amazing. It blocks out most background noise, even in louder environments like public transport or busy cafes. The transparency mode is nice to have when wanting to be aware of surroundings.
Shipping time was two weeks from China to Denmark, which is faster than I expected.
Overall, I’m very satisfied with these airpods and would highly recommend them!
October 7, 2024
Unprompted review
I buy 2 pair of airpods from him.
I buy 2 pair of airpods from him.
The shipping was fast and really good nothing was damaged.
For the airpods , everything was good the sound , the mods all good.
Really good for the price and tbh the best airpods seller on the market i definitely recommend 100%🙌🏼
July 20, 2024
Unprompted review
No updates in a while
I ordered Gen 3 V1E Airpods on april 4 2024, since then i haven’t received a single update, or received a tracking number. My order number is 39112. Could i please receive some information on my order
April 4, 2024
Unprompted review
Reply from Hicitypods
EDIT: Please update your review if your experience has changed, bad reviews adversely affect our business. Thanks.
Dear Mohamed,
Thank you for your patience and for reaching out about your order of Gen 3 V1E AirPods from April 4, 2024. I apologize for the lack of updates you have received. I'd like to inform you that our company observed a holiday break recently, which unfortunately impacted our usual processing and communication timelines.
By now, your order should have been delivered. However, to ensure everything is on track and to address any ongoing concerns, I will personally look into your order number, 39112. We want to make sure that you receive your AirPods along with the excellent service you expect from us.
Please check for any deliveries that may have arrived, and also feel free to reach out to me directly at +86 137 1229 5625 or reply here for a real-time update. I'm here to help and ensure your satisfaction.
Thank you for your understanding and for choosing HiCity's Store. We look forward to resolving this swiftly.
Warm regards,
Conner Fomails
HiCity's Store
Haven't received any updates for almost a week
I haven't received any updates of my order (paid through wise ) and also followed all instructions .please help me
Order number 35861
February 19, 2024
Unprompted review
Reply from Hicitypods
EDIT: Please update your review if your experience has changed, bad reviews adversely affect our business. Thanks.
Dear valued customer,
Thank you for bringing this matter to our attention. I'm Conner Fomails, representing HiCity's Store, and I deeply apologize for the inconvenience you've experienced with your order number 35861.
We understand how important it is for our customers to receive timely updates about their orders, and I regret that we have not met this expectation in your case. It's possible that your purchase coincided with the Chinese New Year period, during which our staffing levels are reduced due to holiday observances. This may have contributed to the delay in updates and processing.
To ensure that we address your concern as swiftly and efficiently as possible, I kindly ask you to reach out to us through the WhatsApp number provided on our website. This direct line of communication will allow us to offer you personalized assistance and expedite the resolution of your issue.
Your satisfaction is our top priority, and we are committed to rectifying this situation to your complete satisfaction. We appreciate your patience and understanding as we work to resolve this matter.
Warm regards,
Conner Fomails
HiCity's Store
Order not received
Hello,
I placed an order on February 14, 2024, and made the payment via wise.com.
However, I have not yet received any updates or the product.
Could you please provide me with information regarding order number 35607 for the product GEN 3 V1E?
Thank you.
Stefano Pedretti
February 14, 2024
Unprompted review
Reply from Hicitypods
Dear Stefano Pedretti,
Thank you for reaching out and informing us about the issue with your order number 35607 for the product GEN 3 V1E, placed on February 14, 2024. I'm Conner Fomails from HiCity's Store, and I want to extend my sincerest apologies for the lack of updates and for any inconvenience this may have caused you.
We aim to provide our customers with the highest level of service, and it's clear we have fallen short in your case. I understand how important it is for you to receive your order promptly and to be kept informed about its status. Please rest assured that we are prioritizing the investigation of your order's current status and will do everything we can to resolve this matter quickly.
To assist you more efficiently and to offer a personalized solution, I kindly request that you contact us directly through the WhatsApp number listed on our website. This will allow us to communicate with you more effectively and ensure that we can provide you with the updates you need.
Your satisfaction is incredibly important to us, and we are committed to making this right. Thank you for your patience and understanding as we work to resolve your concern.
Warmest regards,
Conner Fomails
HiCity's Store
EDIT: Please update your review if your experience has changed, bad reviews adversely affect our business. Thanks.
I tried to buy a pair of pros V.9 and…
I tried to buy a pair of pros V.9 and it kept saying it was unable to take a credit card from the region of the United States and so I tried buying another version of pros and it kept saying the same thing about not accepting credits cards from my region.
December 3, 2023
Unprompted review
Reply from Hicitypods
EDIT: Please update your review if your experience has changed, bad reviews adversely affect our business. Thanks.
Dear customer,
Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about the difficulties you've encountered while attempting to purchase the Pro V4.9 and other versions from our store. Your experience is certainly not reflective of the high standard of service we strive to provide.
We are aware that certain payment issues can arise, particularly with credit cards from specific regions, including the United States. Please rest assured that we are actively working to improve our payment system to ensure broader compatibility and a smoother transaction process for our customers around the globe.
In the meantime, we would love to offer you alternative payment options or assistance with your purchase. Could you please reach out to us via the WhatsApp number displayed on our website? Our team will be eager to assist you directly, helping to find a solution that works for you.
Your satisfaction is our priority, and we are committed to resolving this matter to your satisfaction. We value your business and hope to have the opportunity to serve you better in the future.
Warm regards,
Conner Fomails
HiCity's Store
hi hicity
hi hicity
order number 29951
i ordered 5.1 tiger builds on november 9th and got a quik confirmation mail. But since then i still havent received anything yet and am still waiting. hopefully this can be resolved!
November 15, 2023
Unprompted review
Reply from Hicitypods
Hey there! 👋
Thanks for reaching out and sorry to hear about the wait on your order! 🕒 Let's see if we can get this sorted out.
Since you've got your order number (that's super helpful!), the best next step is to directly contact HiCity's support team. They'll be able to give you the most accurate and up-to-date info on your order status. You can reach them on WhatsApp at +86 137 1229 5625. They're usually pretty quick to respond and super helpful!
In the meantime, remember that shipping usually takes around 2 weeks on average, so it might just be on its way. 🚚
If you have any more questions or need further assistance, feel free to ask here or check out our awesome community over at the AirReps subreddit and Discord for more tips and support. We're all here to help each other out! 😊
Cheers, and hope your earbuds arrive soon! 🎧
hi city air pods v5.2
i ordered air pods v5.2
my order number is 26881
communication at first was quick knowing the time difference..
but now he never responds on what’s app
maybe now he will message me…
i got confirmation email september 27 2023
now nothing after sending lots of messages not one reply..
hoepfully this can be resolved
update they have sent tracking number thank you
October 4, 2023
Unprompted review
Reply from Hicitypods
Hello H W,
Thank you for your patience. We've just returned from our Chinese holiday and are actively catching up on customer queries. I apologize for the delayed response.
Your order for Air Pods v5.2, with order number 26881, is in our system, and we'll be providing you with updates very shortly.
If you have further questions or concerns, feel free to reach out to us on WhatsApp. Thank you for your understanding, and we look forward to resolving this for you soon.
Best regards,
Conner
TrustPilot Manager for HiCity
Recommended!
Procedure was easy and the quality is amazing. Recommended! I bought the gen 2 V3E.
May 11, 2023
Unprompted review
Reply from Hicitypods
Dear Rosangela,
Thank you so much for your wonderful review! We're absolutely delighted to hear that you had a smooth and hassle-free experience with us while purchasing the gen 2 V3E. It's fantastic to know that you're loving the top-notch quality of our product.
We greatly appreciate your recommendation, and we're here to provide you with the same level of excellence whenever you need us. If you ever have any inquiries or need assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority.
Best regards,
Conner
TrustPilot Manager, HiCityPods.com
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