HBW Reviews 262

I used HB and I was so bitterly disappointed with what turned up.... Also ordered a 'custom' order, which was basically just add some red flowers instead of peach ones to already pre prepared bouquet.... Fully regretted it.... I thought it would be more economical to fresh flowers and I was so wrong... It cost about £350 for two bouquets, a dog collar and 6 boutonnieres.... It cost me £300 for fresh flowers as I was so disappointed in them!!! They were awful at rectifying the situation and offered me a measly £100 after A LOT of hassling them.....

I ordered multiple dried flower bouquets and button holes from Hidden Botanics Weddings for my wedding because their photos looked beautiful. What arrived was honestly awful! The flowers were damaged, crumbling, discoloured, and there were even what looked like mould or insect eggs on some of them. The bouquet was nowhere near as full or vibrant as what was advertised.

I contacted them straight away to ask for a full refund. Under the Consumer Rights Act 2015, customers are entitled to a full refund if goods are faulty or not as described. Instead they offered to replace a few stems, which wasn’t enough when the entire bouquet was in bad condition. When I pushed for a refund, they said they would take 30% off as a “handmade restocking fee” and then reduced it to 10% after I refused. This isn’t legal for faulty goods, but they ignored that when I explained it.

They also said I had to pay for the return shipping, which is against UK consumer law when an item is faulty or misdescribed. I gave them multiple chances to provide a prepaid return label but they just stopped replying to my emails alltogether.

I’ve had to file a chargeback with my bank, and I have plenty of proof including photos of the flowers, screenshots of the product they advertised, and all our emails. After going through this, I also found loads of other reviews from people with similar experiences with really bad quality flowers and being refused refunds and having to pay the illegal “handmade restocking fee” when there’s a problem with the product, not a change of mind. I’ve reported them to Trading Standards, and I hope something is done.

If you’re thinking about ordering from them, don’t risk it. This was such a stressful experience, and I wouldn’t want anyone else to go through the same, especially for something as important as a wedding!

I purchased a ‘preserved fern and moss dried woodland bouquet’ from HBotanics. I did not like the artificial colour. I contacted the seller to return it. Their reply stated ‘regrettably we are unable to offer refunds as our products are handmade and each item is crafted with utmost care and attention.’
This item - note- was neither fresh flowers, nor a one-off special - it is listed on their website as one of the standard items! and most importantly nowhere on the website, at the point of sale, did the seller C G Cantimur state that they did not issue refunds.
Clearly this seller is not aware that :
Returns are compliant with UK distance selling regulations: Once a buyer requests a return within 14 days of receipt of the item they then have 14 days to return it.

So I would say do not touch this seller with a barge pole.

Fortunately Etsy, whose banner they fall under took up the issue as soon as I opened a case and saw that I received a refund.

DO NOT BUY FROM THIS COMPANY.

I purchased 2 x hair pins, 1 x large bouquet and 2 x medium bouquets for my wedding (appox £240 spent).

The bouquet came and I wasn't thrilled about the quality as some of the petals were brown and snapped but I put it back into the box, believing I was being too critical for dried flowers and stored it as recommended via a blog linked to the website (no care instructions came with or could be found on the main website).

About 2-3 months later, I went to check the bouquets and hair pieces 2 weeks prior to my wedding. They were more brown, stunk, some leaves were mouldy and parts of the bouqet were crumbling apart. It's clear that the flowers were not preserved properly.

I ensured all care instructions were followed including keeping them out of direct sunlight, in a well ventilated room with low humidity within a cardboard. Nothing I did should have caused the deterioration within 2-3 months.

First HB blamed that I had stored them incorrectly and described how they should be kept. I emailed them their own care instructions, showing their contradictions. They back tracked, apologised for their confusion but said no refund is available as it was over 7 days since I purchased them. Basically, a easy way of dismissing me.

It is stated on their website that the flowers last up to 2 years if stored correctly - their poor quality control and practices don't allow for this. I even went through PayPal and I wasn't given the option to even return the flowers.

My florist saved the day and stated that she personally has needed to redo numerous Hidden Botanics bouquets and it is known in the industry as a cheap, poor quality and a scamming company.

I may not be able to get my money back but hopefully this review can stop some sales!!

Don't go for convenience and don't be sucked in by their lies and false advertisements, especially their fraudulent self-reviews. Please stay away.

Working with the entire Hidden Botanics team was such an easy process. I booked them about a year before my wedding and gave them my Pinterest page. They were so gracious with answering all of my questions and sending mock ups of the flowers. Our flowers arrived with plenty of time before the wedding and I doubly be happier. They did the flowers for our big family wedding in Florida and our private ceremony in Norway. 100% recommend this team.

The communication between myself and the team at Hidden Botanics was absolutely exceptional. From the very start, they were professional, attentive, and genuinely invested in bringing my vision to life.

Debora, in particular, was a joy to work with. She guided me through the process of designing my customised wedding bouquet, and the result exceeded all my expectations. It was perfectly tailored to my ideas, and the attention to detail was remarkable.

I’m over the moon with how stunning the bouquet turned out. Knowing that I can keep it forever makes it even more special—such a meaningful keepsake of one of the most important days of my life. Opting for these beautiful, everlasting flowers rather than real ones was, without a doubt, the best decision I could have made.

A huge thank you to Debora and the entire Hidden Botanics team for their incredible work. Not only was my bouquet perfect, but the flowers for my Maid of Honour were equally breathtaking. I’ve received so many compliments from friends and family about how gorgeous the flowers were, and I couldn’t recommend Hidden Botanics more highly. If you’re considering bespoke, everlasting flowers for your wedding or special event, this team will deliver something truly magical.

The experience with Hidden Botanics was great. Julia was just brilliant! She helped me build the perfect bouquet, crown and boutonnières, for me and all my special people on our big day.
She created an amazing colour palette, she chose amazing flowers. She worked closely with me in the bespoke order and the results were fantastic!
Thanks Julia and Hidden Botanics!

Everything from the customer service to the flowers themselves was 10/10

These super affordable flowers were EXACTLY what I was looking for and Georgia helped bring my vision to life in the best way 🫶🏽

Personally I had an excellent experience from beginning to end. I saw the company on Instagram and liked the photos and figured dried flowers would be cheaper than real flowers and I already had some silk arrangements I was borrowing from a friend's wedding. I reached out for a bespoke quote about a year or so before the wedding. Cagla was prompt to return my emails and looked over the mood board I sent. I felt the quote was reasonable and I placed my order 10-11 months before the wedding, and she gave me a deal for international shipping (I live in the US). A few months later I had updated my mood board and let the team know so they were aware of the changes to my vision.

About 2 months before the wedding I began getting regular updates from Debora as she made all the pieces. She did a great job and I actually had no changes, though she gave me many opportunities to request changes. Once I approved everything it was shipped to me and I had everything about 3 weeks before the wedding ready to go. The box was pretty damaged, but it was international shipping and I didn't blame the company. The flowers still looked great after a bit of fluffing. We ordered stems to create our own arrangements and they came out great. I got so many compliments on the colors and bouquets and boutonnieres.

Plus since theyre dried it was simple for me to preserve my bouquet in a shadow box myself instead of paying for someone to preserve and arrange something.

Overall, I would recommend. The team was responsive and skilled, and everything was beautiful! I wish I could add pictures.

We absolutely loved the flowers Hidden Botanics created for our wedding! Julia, our florist, was so communicative - she checked in with us constantly to ensure we were happy with the designs every step of the way, and was always open to discussion or tweaks. She understood our vision completely and created stunning bouquets for us - we had so many compliments on our flowers and no one could believe they were dried either! Thank you for everything - we would definitely recommend. :)

This company genuinely made my floral experience for my wedding a breeze.

Debora was very communicative and flexible with any changes and tweaks I wanted! She took direct inspiration from what I sent her and made the most beautiful arrangements. I am so excited to carry them and share photos from my wedding!!

An amazing experience working with this company for my wedding flowers. They were able to create something better than I could imagine. The constant communication especially with different time zones really shows how much they care about their customers and their craft! I will be recommending this to anyone who needs quality service and beautiful flower arrangements!

Debora was fantastic at creating my flowers for my wedding day. She was great at communicating and making changes to the designs as needed.

Beautiful wedding flowers
I came across hidden botanics on Instagram and loved the idea of a dried flower bouquet as it fitted well into my autumnal wedding.
I got in touch through the website and explained what I was looking for and they came back to me really quickly with a quote as well as a detailed explanation as to how the process goes.
As and when the pieces were created I was sent images to be sure I was happy with them before being sent to me. I did make a few changes and they were dealt with really well.
The flowers were sent to me in good time and perfect condition.
I couldn’t be happier with the colours and style

My father in law grew Dahlias and Zinnias for our September 2024 wedding but I knew from the start I did not want to be stressing about turning those into bouquets/corsages/boutonnières. My now husband and I looked through the HB website and found a set that looked nice and ordered two bouquets, two boutonnieres and two corsages for our family. They all looked great and were super durable. I LOVED not having to worry about being delicate with my florals day of and could place them anywhere without getting ruined.

We also ordered some of the dried flowers to put in bud vases so they would match the dried floral vibes form the bouquet and the only ones that were a little delicate were the tiny daisy’s.

I am so confused about the mixed reviews for this place. I had a great experience and I’m wondering if people just don’t understand what dried florals look like??

Super helpful, really easy to chat to, a really calm experience! My flowers look fantastic, I'm so happy with them!
The custom order arrived quickly and in perfect condition, absolutely perfect for my November wedding. So happy I can keep the flowers afterwards!

I wish I could rate them 0/5.

My original order was placed in August with the delivery time window being in the beginning to middle of September. My wedding was on 10/5/24 so I figured this was plenty of time. I got a delivery update on 9/2/24 that the “sender was preparing the item.” It was never updated after this. I then had to reach out on multiple platforms (email, phone and Instagram). They promised me an expedited order and that it would be delivered “on time.” I still had not received my order the week before my wedding and therefore was forced to make alternative last minute arrangements. The order was delivered on my exact wedding date. It is obvious to anyone that this is not helpful. These flowers should have been delivered ahead of time. I was already out of town. The order was also not complete regardless. It was missing my husband’s boutenniere which was a slightly different style than the others.

I followed up with an email asking for a return/refund which they proceeded to deny because of circumstances that were “out of their control.” If they were in control of the original order, none of this would have happened. I am very disappointed and would NOT recommend this business, especially for those shipping internationally. Look elsewhere to safe yourself less stress!

A bride has enough stress as it is, and this was unnecessary if they had done their job to begin with.

Awful. Was sent in a box that was too small and flat, the flowers were crushed and heads falling off. The colours looked nothing like the photo. When I contacted them, they offered nothing in return. Avoid. Expensive for terrible quality. I’m pleased I only ordered a bouquet and didn’t waste my money on more.

Deborah was such a pleasure to work with. She was so patient with my requested changes and a very clear communicator. The flowers are perfect!

Incredible. The whole team were so accommodating and really used all the colours I asked for. Georgia made our flowers and a flower girl head dress, all were beautiful and will last so long! I’m stunned at how beautiful they are and I’m so grateful. I have bad hayfever so couldn’t go with full fresh flowers! But these were SO real looking, using artificial and dyed flowers. I had amazing comments from guests and will 100% recommend. Thank you!