Hifitravels Nz Reviews 14

Terrible Experience – Completely Unprofessional After-Sales Service
This has been one of the worst experiences I’ve ever had with a travel agent. Their after-sales service is absolutely horrible and shockingly unprofessional. Once the payment was made, they stopped taking responsibility for their own mistakes. Because of their negligence and poor handling, we ended up losing a significant amount of money, and they showed zero urgency or accountability to fix the issue. Communication was slow, misleading, and often ignored altogether. Instead of helping, they kept passing blame and gave excuses. This caused unnecessary stress, frustration, and financial loss. I would strongly advise anyone to stay away from this agent unless you want to risk your money and peace of mind. Completely unreliable and disappointing.

Please try to avoid this company. They are unprofessional, and my recent experience is very bad. Instead of a single PNR ticket, which I paid for, they booked tickets in different airlines to grab some extra profit. For that, I had to pay extra twice for getting a transit Visa to collect my luggage because they were not not checked through.

Good customer service and best price

I would like to say thank you for Alina(hifi) who booked tickets for my family. Very patient and helpful. I would definitely recommend people to book their tickets via Hifi travels.

Thanks again

I had trust issues since all i could see was online presence. But Yvi and Eric answered all my doubts professionally and won my trust. Really great team

Alina is best

I would like to share my positive experience with HiFi Travels. I come across Mr Yubi when searching to purchase an airline ticket linked auckland to India. He was quite pleasant to chat too, and the booking process went well as he tried wholeheartedly to satisfy me according to my needs. There was no strain or tension when working with this young man. Many thanks, Mr Yubi. You do more than just book individuals for flights, you also win them over for future deals. Well done.

I had a great experience working with Yuvi from HiFi Travels for our travel plans. He was professional, helpful, and always quick to respond to any questions. Everything was well-organized and stress-free. Highly recommend Yuvi if you’re looking for a reliable travel agent!

Kelvin served us very well

Yuvi was really helpful. He found me tickets which was in my budget. The communication was really fast. Thanks yuvi!

Yuvi was really helpful and Profesional. Would recommend them 100%

I recently had the pleasure of booking my travel through Calvin, and I couldn’t be more impressed with the service he provided. From the very beginning, Calvin was attentive, knowledgeable, and genuinely committed to making the process as smooth and stress-free as possible.

He took the time to understand exactly what I needed and offered helpful suggestions that made a real difference in my travel plans. Calvin was always quick to respond to my questions and went the extra mile to ensure every detail was taken care of.

Thanks to his excellent support and planning, my trip went off without a hitch. I highly recommend Calvin to anyone looking for a reliable and friendly travel agent. I will definitely be using his services again in the future!

This review is for robin.
The customer service is excellent specially speaking with robin.
I was completely impressed with robin’s professionalism and customer service.
He answered all questions beyond the expectation.