HighDrive by Height for Hire Reviews 427

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpful, polite staff, frequently highlighting their efficiency and positive attitude. The user experience is often described as seamless and straightforward, from initial inquiries to the easy pickup and drop-off processes. Many consumers also commend the excellent condition and performance of the equipment, finding it perfect for their needs. However, some customers also noted occasional issues, such as machines breaking down or being delivered with minor damage. A few people mentioned communication challenges, including difficulties with virtual collection links or slow responses from customer service. Additionally, a small number of reviewers expressed dissatisfaction with the handling of breakdowns, reporting long wait times for replacements or unhelpful call center interactions.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the quick, efficient, and seamless... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and straightforward... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the excellent condition and... See more

Based on these reviews

Rated 5 out of 5 stars

Initial experience from Emma G, Gary at Aberdeen was first class. Pick-up from local Tesco went OK apart from network glitches and soon on our way. Machine was excellent and performed well once on... See more

Company replied

Rated 5 out of 5 stars

We recently needed a 20-meter MEWP for motorway lighting work in Leeds and chose Height for Hire. The experience was exceptional! Stephanie Carter, the Sales Manager, was absolutely brilliant througho... See more

Company replied

Rated 5 out of 5 stars

First time using Height for Hire & what a great experience. Emma G answered the phone and was super helpful and polite. Pickup was super easy and the machine we hired was fantastic. If other compa... See more

Company replied

Rated 5 out of 5 stars

we found Height for hire on the internet and i cannot believe how simple and easy the process was ... Emma G was an absolute pleasure to deal with and give us all the info we needed to make this whol... See more

Company replied


Company details

  1. Plant and Machinery Hire

About HighDrive by Height for Hire

Written by the company

HighDrive by Height for Hire: Reaching Everywhere!

20m HighDrive cherrypickers are available to hire at over 300 locations across the UK, Scotland, England, Wales and Northern Ireland.

HighDrive by Height for Hire provides a local Click and Pick Up service for 20m truck-mounted cherrypickers so anyone, anywhere can work smarter and safer at height.

With a 20m HighDrive you have more control over your working day and can save on transport costs and labour. You can get more jobs done on the one hire and travel easily between different locations. This allows you to cover a larger geographical area and grow your business.

Our vehicles are used across many sectors, including Pest Control, and often used on jobs such as pigeon spiking, gull nursery clearance, installing netting, and other pest problems that occur at height.

We offer the following services:
• Safe working at height truck-mounted cherrypickers from 20m to 90m across all of the UK
• A click and pick up service for 20m HighDrives. These truck-mounted cherrypickers can be driven on a standard car licence and picked up from more than 300 locations across the UK.
• More locations across the UK coming on stream in the next few months
• For more extreme heights, we have Truck-mounted cherry pickers up to 90m which come as an operated service. Available all across the UK
• A dedicated Technical Support team, so we are with you every step of your hire.

Height for Hire is a family-owned access rental company with over 300 locations across four countries, started over 45 years ago and now into its second generation of leadership.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

427 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent

Excellent Collecting and returning was easy. Truck preformed great with no issues.

July 7, 2025
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Reply from HighDrive by Height for Hire

Hi Paul, thank you for the great feedback. We look forward to working with you again soon!

Rated 5 out of 5 stars

Great service was met by a operator to…

Great service was met by a operator to go over the details very helpful would highly recommend been brilliant for the job I needed it for thanks

July 6, 2025
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Reply from HighDrive by Height for Hire

Hi Joe, thank you for the review. Great to hear that you had such a good experience with HighDrive and we look forward to working with you again soon!

Rated 5 out of 5 stars

Excellent company to hire from

Excellent company to hire from. so easy to use just book online and turn up at your appointed meeting place. The hand over was so easy, he ran though how to use the machine and off you go.

July 3, 2025
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Reply from HighDrive by Height for Hire

Hi, thanks for your review. We are delighted to hear that you found HighDrive easy to book and we look forward to working with you on your next job!

Rated 5 out of 5 stars

Great customer service

Hired a vehicle for a day, initial snag on pick up as the keys couldn't be released, customer service was great, quickly directed to a replacement vehicle and things were made right.

The vehicles themselves are very good and easy to use, recommended.

July 8, 2025
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Reply from HighDrive by Height for Hire

Hi Danny, thanks for leaving a review. It's great to hear that you had a good experience with HighDrive, despite the initial issues with the keys. We look forward to working with you again soon!

Rated 5 out of 5 stars

The process of hiring made very easy…

The process of hiring made very easy with the help of Emma Glasgow.
Any questions or help we needed was dealt with very quickly from Emma.

July 3, 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Darren, thank you for leaving a great review. We are delighted you had such a good experience with HighDrive, and we will pass on your feedback to Emma. We look forward to working with you again soon!

Rated 5 out of 5 stars

Really simple process to hire, great experience

Really simple process to hire, collect and drop off. Excellent vehicle fit for purpose. The whole hire and experience using the vehicle from start to finish was a pleasure, we couldn't recommend highly enough.

June 12, 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi John, thanks for leaving such a great review of HighDrive. We look forward to working with you again soon!

Rated 5 out of 5 stars

Emma G! Amazing

Used the highdrive from height for hire for the first time a few weeks ago. From first speaking to emma to set my account up and booking the machine, handover and returning the machine was so smooth and easy From the great communication, ease of use system and just a great machine. One of the smoothest ive ever used and will most certainly use all the time whenever I need one I can drive up to the work area.

100% recommend height for hire and emma g

June 17, 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Chris, thanks for leaving the great review. We will pass on your kind words to Emma, and we look forward to working with you on your next job!

Rated 5 out of 5 stars

Was perfect for the job

Was perfect for the job, totally worth the money

June 17, 2025
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Reply from HighDrive by Height for Hire

Hi Dave, thanks for the great review we look forward to working with you again soon!

Rated 5 out of 5 stars

Highly recommend these vehicles

Highly recommend these vehicles. Swift easy booking, collection and drop off process and once used you have 24 ease of access to them. Very versatile vehicle, comfortable to drive and easy to operate. Highly recommend for any construction

June 23, 2025
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Reply from HighDrive by Height for Hire

Hi, thank you for taking the time to leave a review. It is great to hear you have had such a positive experience with HighDrive and we look forward to working with you on your next job!

Rated 5 out of 5 stars

A simple way to get high

A brilliant concept of a company, works really well and easy to use.

June 26, 2025
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Reply from HighDrive by Height for Hire

Hi Richard, thank you for your review. We are happy to hear that HighDrive is making life easier for you! We look forward to working with you again soon.

Rated 5 out of 5 stars

Great experience

Great experience - lovely bit of kit perfect for what we needed, easy collection & drop off. Ideal.

June 2, 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi James, thank you for leaving a review, great to hear that HighDrive worked so well for you. We look forward to working with you again soon.

Rated 5 out of 5 stars

Great to work with

We have used Height for Hire for a number of years now and can honestly say what a great company they are to deal with. Our main point of contact is Steph and she goes above and beyond to help.

June 20, 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Neil, Thank you for the great review and we will pass on your kind words to Steph. We look forward to working with you again soon!

Rated 5 out of 5 stars

Great service from the team

Great service from the team
From pickup and use of lift was simple and easy.
It made life so much easier for me as we were working over bus pits (just fitted with wheel base) but decent reach

May 14, 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Gordon, glad to hear that HighDrive made life easier! We look forward to working with you again soon.

Rated 5 out of 5 stars

Used Height for Hire many times to…carry out tree work operations.

Used Height for Hire many times to carry out tree work operations. Becky Taylor is always on hand to help out, nothing is too much trouble and the whole booking process through to drop off is easy navigate.
Will def use them again in the future.

June 15, 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Kevin, thank you for reviewing your experience with HighDrive. We always love to hear from our happy customers! We look forward to working with you again soon.

Rated 5 out of 5 stars

Very easy to arrange.

Very easy to arrange though Emma G, pick up and drop of very easy, van was brand new and easy to use.

May 31, 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Stuart, thank you for the review. We are delighted to hear you had such a good experience with HighDrive and look forward to working with you again soon.

Rated 5 out of 5 stars

Becky Taylor, always friendly and helpful

Becky Taylor is always very helpful and quick at responding to myself when i have any queries or questions, I do not have any bad words to say about anyone:).

June 10, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Charley, thank you for taking the time to leave a review of HighDrive. We look forward to working with you again soon!

Rated 5 out of 5 stars

What a great company to work with!

Our experience with Height for Hire was nothing short of exceptional from start to finish. From the very first contact, their professionalism and dedication to customer satisfaction were evident. The entire team was an absolute pleasure to work with, consistently going above and beyond to ensure our needs were met. Returning the vehicle at the end of the rental period was seamless, further highlighting their commitment to excellence. Both myself and our company eagerly anticipate the opportunity to collaborate with them again in the near future.

May 28, 2025
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Reply from HighDrive by Height for Hire

Hi Chris, thank you! We love to hear from happy customers, and we are delighted with this review. We look forward to working with you again soon.

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