HighDrive by Height for Hire Reviews 427

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpful, polite staff, frequently highlighting their efficiency and positive attitude. The user experience is often described as seamless and straightforward, from initial inquiries to the easy pickup and drop-off processes. Many consumers also commend the excellent condition and performance of the equipment, finding it perfect for their needs. However, some customers also noted occasional issues, such as machines breaking down or being delivered with minor damage. A few people mentioned communication challenges, including difficulties with virtual collection links or slow responses from customer service. Additionally, a small number of reviewers expressed dissatisfaction with the handling of breakdowns, reporting long wait times for replacements or unhelpful call center interactions.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the quick, efficient, and seamless... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and straightforward... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the excellent condition and... See more

Based on these reviews

Rated 5 out of 5 stars

Initial experience from Emma G, Gary at Aberdeen was first class. Pick-up from local Tesco went OK apart from network glitches and soon on our way. Machine was excellent and performed well once on... See more

Company replied

Rated 5 out of 5 stars

We recently needed a 20-meter MEWP for motorway lighting work in Leeds and chose Height for Hire. The experience was exceptional! Stephanie Carter, the Sales Manager, was absolutely brilliant througho... See more

Company replied

Rated 5 out of 5 stars

First time using Height for Hire & what a great experience. Emma G answered the phone and was super helpful and polite. Pickup was super easy and the machine we hired was fantastic. If other compa... See more

Company replied

Rated 5 out of 5 stars

we found Height for hire on the internet and i cannot believe how simple and easy the process was ... Emma G was an absolute pleasure to deal with and give us all the info we needed to make this whol... See more

Company replied


Company details

  1. Plant and Machinery Hire

About HighDrive by Height for Hire

Written by the company

HighDrive by Height for Hire: Reaching Everywhere!

20m HighDrive cherrypickers are available to hire at over 300 locations across the UK, Scotland, England, Wales and Northern Ireland.

HighDrive by Height for Hire provides a local Click and Pick Up service for 20m truck-mounted cherrypickers so anyone, anywhere can work smarter and safer at height.

With a 20m HighDrive you have more control over your working day and can save on transport costs and labour. You can get more jobs done on the one hire and travel easily between different locations. This allows you to cover a larger geographical area and grow your business.

Our vehicles are used across many sectors, including Pest Control, and often used on jobs such as pigeon spiking, gull nursery clearance, installing netting, and other pest problems that occur at height.

We offer the following services:
• Safe working at height truck-mounted cherrypickers from 20m to 90m across all of the UK
• A click and pick up service for 20m HighDrives. These truck-mounted cherrypickers can be driven on a standard car licence and picked up from more than 300 locations across the UK.
• More locations across the UK coming on stream in the next few months
• For more extreme heights, we have Truck-mounted cherry pickers up to 90m which come as an operated service. Available all across the UK
• A dedicated Technical Support team, so we are with you every step of your hire.

Height for Hire is a family-owned access rental company with over 300 locations across four countries, started over 45 years ago and now into its second generation of leadership.

Book Now

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

427 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Radio and hands free didn’t work in the…

Radio and hands free didn’t work in the truck we hired. Was told “that doesn’t effect the way the truck operates”
Guidance wasn’t very clear as to how to return the truck.

August 28, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, sorry to hear that you were a bit disappointed with your experience of HighDrive, and I have passed on your feedback to our team.

Rated 5 out of 5 stars

Amazing service

Amazing service! Ben was super helpful explaining how to operate the rig. I highly recommend it

September 5, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Jose, thank you for leaving a review. We are glad you enjoyed using HighDrive and look forward to working with you again soon.

Rated 1 out of 5 stars

Wayne doesn’t work got no support and…

Wayne doesn’t work got no support and no refund

August 25, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Jordan. We are sorry to hear that you had a poor experience with HighDrive. This falls well below our standards, and we are currently investigating this.

Rated 5 out of 5 stars
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Matt, thank you for your review. We are delighted to hear that you had a good experience with HighDrive and found the booking process easy. We look forward to working with you again soon.

Rated 1 out of 5 stars

Mewp broke down on the day of hire

Mewp broke down on the day of hire. When the repair guy came out that night, his words were “i recovered this one last week and told them it wasnt safe for use”

*edit after response*
I wasnt offered an alternative mewp to have use of, straight away. I would have had to wait 3 days to have a replacement. We have a road closure booked out 16 weeks in advance, so having to wait 3 days for a replacement wouldnt have suited us. Luckily, we had another height for hire mewp on another site and had to postpone the other works to facilitate the traffic management (road closure)

August 20, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Michael, we are sorry the vehicle let you down on this occasion. I can see that our High Drive team contacted you and offered you an alternative vehicle to complete the work. We have checked our service records and the issue that the vehicle encountered before your hire was as we understood rectified at the roadside, by our approved recovery and service network. We are sorry for the inconvenience and we hope to hear from you again soon. Please let us know if you need anything in the meantime.

Rated 5 out of 5 stars

Great experience and very helpful will…

Great experience and very helpful will definitely be using again!

August 12, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Luke, Thanks for your review. We are glad to hear that you had such a positive experience with HighDrive, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Very easy to book

Very easy to book. Met at location and was given a full safety / operator briefing. Machine much better than expected. For sure will use again.

August 11, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Alasdair, thank you for your review. We are delighted to hear that you found the booking process easy and were happy with the HighDrive. We look forward to working with you again soon.

Rated 5 out of 5 stars

Outstanding Service

Our first contact for Height for Hire was Emma G. We were first- time hirers, and Emma was so patient and helpful with our many questions. She organised the hire, and during the week-long hire she took several calls from us to deal with our queries. We were always made to feel like special customers. Also on the team was Craig, who did the handover. He was equally patient and helpful. A lovely person to deal with us, who had not operate a cherry picker before. Communication between Emma G, Craig and Ian, Hire Controller, was excellent. The quality of the service and cherry picker were outstanding.

Andrew, Oxford

August 23, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Andrew, thank you for taking the time to leave such a lovely review. We are delighted to hear that you were so happy with the HighDrive, and we will pass your kind words on to our team. We look forward to working with you again soon.

Rated 1 out of 5 stars

Sad to see your vehicles used to remove…

Sad to see your vehicles used to remove our national flags, shame on you.
.

August 22, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Harry, once our vehicles are on hire the work they do is outside of our control. Our vehicles are hired by councils, contractors and private individuals, and are used so people can work safely at height whatever the task is.

Rated 1 out of 5 stars

Disgusted

Disgusted to have just seen vehicles that appear to be from this company being used to take down Union Jacks in London.

August 23, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Gary, once our vehicles are on hire the work they are used to carry out is outside of our control. Our vehicles are hired by councils, contractors and private individuals and are used so people can work safely at height whatever the task is.

Rated 5 out of 5 stars

Emma G was absolutely fantastic in…

Emma G was absolutely fantastic in helping us to arrange our two day hire. She was so helpful and answered any questions that we had, nothing was too much trouble. Thank you again Emma for your help, highly recommend!

August 19, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Leanne, thank you for your review. We are delighted to hear that you had such a good experience with HighDrive and will pass your kind words to Emma. We look forward to working with you again soon.

Rated 5 out of 5 stars

Due to the unknown I didn’t have a clue…

Due to the unknown I didn’t have a clue what I was doing but it’s was easy staff was very helpful and instruction couldn’t have been any better.

August 10, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for your review. We are delighted to hear that you found HighDrive easy to use and look forward to working with you again soon.

Rated 1 out of 5 stars

Very disappointed with this company

Very disappointed with this company. Taking down UK flags to appease the corrupt Tower Hamlets council is disgraceful and unpatriotic. A business should stand by its customers and country, not bow down to political pressure.

August 20, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, we hire our cherry pickers to customers, including councils and private contractors, and the work they choose to carry out with them is outside of our control.

Rated 5 out of 5 stars

An incredibly easy and cost effective experience

An incredibly easy, cost efficient way of hiring a cherry picker for commercial use.

August 11, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Christian, thank you for your review. We are delighted to hear that you found HighDrive so easy and cost-effective, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Brilliant service,Gary is Superstar

Brilliant service,Gary is Superstar

August 12, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Raymond, thank you for your review. We will pass your kind words onto Gary, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Great service

Great customer service and initial walk through of machine. Afordable day hire which helped with the tasks the we needed to do. Will certainly be a returning customer and will definatly recomend.

August 18, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Jamie, thank you for your review. We are glad to hear that HighDrive helped you get all your jobs done, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Works Above a Fragile Roof

If you are looking to conduct works at height in one or several locations, the safe, easy to use, and cheap method is Height For Hires HighDrive scheme ! I used it for a number of jobs that needed doing in a place above a fragile roof (approx 6M in from edge) and the machine was perfect to get people to the location !

August 16, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi John, thank you for your review. We are delighted to hear that HighDrive is helping you work safely at height. We look forward to working with you on your next job.

Rated 5 out of 5 stars

Very helpful and reliable service

Very helpful and reliable service. Very clear instructions on how to operate the machine. Very easy to use. Pick up and drop off very smooth system. Over will definitely use again for any project i need one for.

August 12, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Julian, thank you for your review. We are delighted to hear that you found HighDrive so reliable and easy to use, and we look forward to working with you on your next job.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look