HIGH5 Reviews 4,857

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, effectiveness, and variety of flavors, often highlighting their ability to maintain energy and hydration during physical activity. The ordering process is frequently described as easy and straightforward, with many consumers appreciating the clear website and pricing. Delivery service is also widely commended for its speed, efficiency, and helpful updates. However, some customers were not happy with recent changes to the gel packaging, finding it difficult to open and use, especially while active. A few other people also felt that the new energy bars were smaller and more expensive. Additionally, some reviewers experienced issues with delivery, including delayed or undelivered orders, and a small number of people reported problems with a reusable gel flask and a lack of response from customer service regarding faulty products.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the effectiveness and taste of the... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting quick and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the effectiveness and taste... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and quick, with... See more

Price

Users describe positive interactions with price, frequently highlighting good prices, great discounts, and... See more

Based on these reviews

Rated 5 out of 5 stars

I've been using these drink tablets for a few years now. They are excellent at keeping me hydrated. I sweat a lot. These keep my mineral and vitamin levels up whilst tasting good too. Tropical flavour... See more

Rated 5 out of 5 stars

High 5 is always the nutrition i prefer for triathlon and running but its not always readily available in the country i live. Aside from High 5 having the best flavours (mango and apple) are my favs,... See more

Rated 5 out of 5 stars

I used two tablets per water bottle, rode hard in the Quantocks for almost 3hrs and I didn't get cramps in my legs like I used to before using electrolytes, such as High 5. Will use again without hesi... See more

Rated 5 out of 5 stars

HIGH5 were recommended to me by a friend, so this was my first time ordering from them. Not only did I get a fab introductory discount, making it more affordable, but my order arrived really quickly a... See more


Company details

  1. Sports Nutrition Store

Information provided by various external sources

High5 combine the latest developments in sports nutrition with years of racing experience to help you perform at your very best, no matter what your ability.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Great gels, awful new packaging

I’ve been using High5 gels for many years and love them.
However, the new packaging is awful. The plastic is very rigid and it’s difficult to ‘feel’ where the gel is. Also, the tab at the top gets in the way when you’re trying to get the gel into your mouth.
The only benefit is that the tab doesn’t come off and cause unnecessary littering.
If it ain’t broke, don’t fix it.

March 8, 2026
Unprompted review
HIGH5 logo

Reply from HIGH5

Hi Harvey,
Thank you for your feedback — we’re sorry to hear you’re disappointed with the new packaging. We’ve reached out to you directly via email so we can discuss this in more detail.
Thank you for taking the time to share your thoughts. #TEAMHIGH5

Rated 1 out of 5 stars

Purchased gels over a long period of…

Purchased gels over a long period of time, new packaging is awful , very poor product not designed for easy application during running, if packaging doesn’t revert back won’t be buying again 🤬

January 29, 2026
Unprompted review
HIGH5 logo

Reply from HIGH5

Hi there,
Thank you for sharing your feedback, and we’re truly sorry for the frustration caused by the new packaging. We completely understand how important ease of use is, and we regret that this change has impacted your experience. We’ve requested more details so we can reach out to you directly via email.
#TEAMHIGH5

Rated 2 out of 5 stars

Love the gels, hate the new packaging

Love the gels themselves, they don't have that funny spongey texture other gels have, but hate the new packaging. Harder to open and more difficult to consume the gel as the packaging has been made thicker and it sticks in to your mouth. It also doesn't come out the sachet as smoothly.
I buy them regular for hiking and the gym as I'm a type 1 diabetic but now looking for an alternative

January 21, 2026
Unprompted review
HIGH5 logo

Reply from HIGH5

Hi Lianne,
Thank you for sharing your feedback, and we’re truly sorry for the frustration caused by the new packaging. We completely understand how important ease of use is, and we regret that this change has impacted your experience. We’ve requested more details so we can reach out to you directly via email.
#TEAMHIGH5

Rated 2 out of 5 stars

New packaging is a nightmare

I have used high5 gels and energy drink for years and been very impressed. The new packaging on the gels is terrible. The gels are much more bulky, difficult to open and the stay attached tag makes it very difficult to comfortably consume the product, especially if you are moving or it is extreme weather. Please revert back to the original packaging.

January 11, 2026
Unprompted review
HIGH5 logo

Reply from HIGH5

Hi Daniel,
Thank you for sharing your feedback, and we’re truly sorry for the frustration caused by the new packaging. We completely understand how important ease of use is, and we regret that this change has impacted your experience. We’ve requested more details so we can reach out to you directly via email. #TEAMHIGH5

Rated 2 out of 5 stars

GOOD CUSTOMER SERVICE BUT EMPTY GELS

I ordered a run pack a while back. Due to an error with my order it wasn't dispatched, however, when I followed up it was rectified and dispatched immediately. Customer Service was fast and helpful.
In regards to the products I'm not impressed - the energy gels seem to be packets of air (I would hazard a guess that out of 66g - 22g would be actual product). However, didn't mind the electrolyte tablets.

September 1, 2025
Unprompted review
Rated 3 out of 5 stars

AWFUL packaging. Very hard to get the glucose out. You get a big mouthful of air. The juice is fantastic for Diabetic…

The juice is fantastic for Diabetic hypos.
BUT
The NEW packaging is AWFUL. You ingest air first and it’s a struggle to get the glucose out.
This new packaging is absolutely dreadful. And it’s very hard to open too. I wish they had left the old one alone. It was user friendly.

November 30, 2025
Unprompted review
HIGH5 logo

Reply from HIGH5

Hi Dave,
Thank you for sharing your feedback, and we’re truly sorry for the frustration caused by the new packaging. We completely understand how important ease of use is, and we regret that this change has impacted your experience. We’ve requested more details so we can reach out to you directly via email. #TEAMHIGH5

Rated 2 out of 5 stars

New packets are a nightmare!

I use these to get me out of tricky situations as a type 1 diabetic. The gels themselves work amazingly and have saved me on many occasions. However the new packaging has split 3 times at the bottom, which hasn't happened before the change. The last time was in a reausturant which covered me! Please go back to the old packets!!

November 28, 2025
Unprompted review
HIGH5 logo

Reply from HIGH5

Hi Chris,
Thank you for sharing your feedback, and we’re truly sorry for the frustration caused by the new packaging. We completely understand how important reliability is, especially when you depend on our gels for managing Type 1 diabetes, and we regret that this change has impacted your experience. We’ve requested more details so we can reach out to you directly via email and discuss this further.
#TEAMHIGH5

Rated 2 out of 5 stars

Great Gel, Ruined by new packaging!

These were great for an energy boost when you needed it. The gel works superfast to get you going again!
WHAT HAVE THEY DONE TO THE PACKAGING???
The new and improved version has the no lose tare off tops, unfortunately now the very small opening means you have the sucking power of a small tornado to get the gel out!
I have nearly come a cropper a couple of times on the bike now, just trying to get any of the gel into my mouth safely!
How to kill a very good product in one easy design fault! Didn't any one test this before the change??
I'll be looking for another product that is easier to open and use!

November 1, 2025
Unprompted review
HIGH5 logo

Reply from HIGH5

Hi there, thanks for your feedback and we're really sorry to hear about your experience with the new gel packaging. We’ve attempted to request further details so we can reach out and resolve this with you directly. In the meantime, please feel free to contact us at customerservice@absportsnutrition.com. #TEAMHIGH5

Rated 5 out of 5 stars

5 star customer service

First time that I have purchased gels through HIGH5 but I would highly recommend. The customer service that I received was outstanding. The Customer Service Coordinator that I was in communication with was helpful, considerate and supportive.
The gel themselves are easily absorbed and effective.
Thank you

September 5, 2025
Unprompted review
Rated 4 out of 5 stars

H5 sports drinks

Pleased with the prompt delivery and with the products. I found the recovery drink very good. The gel was okay just too sweet for my taste.

June 26, 2025
Rated 5 out of 5 stars

Repeat purchase

First rate service clear instructions and quick delivery The products are easy to see and choose on the website which also displays the discounts you can have. Which makes me come back here first when I need to restock.

July 7, 2025

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