highgames.online Reviews 168

I received a call today about my issue

Hello. I want to say that I hade a very good experience with you. Thanks a lot

Con artist and will fake a tik tok purchase to get your details.

Very poor service. At the best incompetent, and at the worst a scam company.

I am not a customer of highgames.online.

Neither is my mother.

However, she is the victim of card fraud, and several payments were made to 'highgames.online' in her bank statements.

I contacted highgames.online to ask them to find the account of the person using the card and block them from using it in the future, and provide a refund.

Instead, the customer service reps were very unhelpful and didn't seem to understand the situation written in plain English.

Despite many emails, they misunderstood what I asked.

For example, at one point they told me there was an account with an active membership created on 3024-06-15 with a 2 EUR deposit.

I told them that this was a fraudulent account and they replied that it is "impossible for an account to be created without your direct action".

This clearly isn't true, as the account is fraudulent.

When I asked them for details of the account, they asked me if I would like to create an account, rather than giving me details.

I have had a number of similar exchanges with them, and they are not one step closer to understanding what I have asked - or they are pretending to be unaware and simply refusing to provide details of the fraud.

Every reply I have received has been from a different customer service representative who has misunderstood the message in a different way.

Good customer service, thank you!

This company is great as responded to my initial inquiry and fulfilled my request. Thankyou

After a rocky start Raj from this Company has agreed to refund my money

I had a good experience with Eugene and it's a pity that I had to cancel my subscription due to unforseen situation

Thank you Zoe for the report regarding my query

Thanks for reaching out to me. I appreciate the effort.

I had a slight misunderstanding with the company but the matter was resolved peacefully and quickly. I highly recommend subscribing to their services as they take very good care of their customers needs

Good experience

Unwanted inscription drawn from bank account.
The person in charge on the chat has been able fo fullfill the asking of closing the account and repair the situation directly.
Great dialogue and quick résolution
So very satisfied

I have experience a lot with this company, I'm so happy with the assistance I got from their team, so honoured 🫶🏽

They have agreed to take action after some consultation so I am in the process of getting my money

My mum accidentally signed up and they have taken £93 off her. She cancelled the subscription and was assured that no more money would leave her account. Then another £41 came out and to rub salt in the would, they charged her another £8 to cancel even though they had already cancelled. Absolutely disgusting!

It’s a big scam. I paid money for something else
Then I received a message that I have joined their membership. Uncool