High Heel Hierarchy Reviews 373

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Exactly as described, quick delivery and a truly beautiful pair of shoes. Highly recommend and I for one will certainly purchase again. Thank you

Rated 5 out of 5 stars

I have now ordered four pairs of heels through High Heel Hierarchy - kept three, unfortunately had to send one pair back (only because they didn’t fit me). I have had such a positive experience th... See more

Rated 5 out of 5 stars

I ordered a pair of Louboutins, something I’ve wanted for years and the experience was great from start to finish. The shoes were shipped very quickly arrived in the original box with dust bag... See more

Company replied

Rated 5 out of 5 stars

I constantly shop pre loved designer items and iv honestly not come across more reasonable price with the most amazing quality & honest description. I emailed there team to ask for advice I was emaile... See more

Company replied

Company details

  1. Couture Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Handbags Shop
  5. Haute Couture Fashion House
  6. Shoe Store

Written by the company

Authentic Designer Resale and Consignment Store. We buy, consign or part-exchange designer shoes, handbags, accessories and luxury fashion. Preloved designer fashion in unworn or nearly-new condition. We buy and sell pre-loved shoes, handbags and fashion from luxury brands such Balenciaga, Balmain, Chanel, Christian Louboutin, Dior, Gucci, Fendi, Dolce & Gabbana, Bottega Veneta, Louis Vuitton, Prada, Valentino, Yves Saint Laurent and many more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

373 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

😍Gorgeous😍

Exactly as described, quick delivery and a truly beautiful pair of shoes. Highly recommend and I for one will certainly purchase again. Thank you

April 16, 2026
Unprompted review
Rated 1 out of 5 stars
High Heel Hierarchy logo

Reply from High Heel Hierarchy

I am very disappointed to read this review as it does not accurately reflect the situation.

Your order was dispatched promptly and both the order confirmation and full tracking details were emailed to you. The parcel is fully traceable and, as explained to you in our correspondence on Friday evening, it is currently being held by U.S customs authorities. Unfortunately, customs processing is outside of our control and can occasionally cause delays with international shipments.

When you contacted us, I responded immediately, provided the tracking information again, and clearly explained that the parcel is awaiting customs clearance. It is therefore incorrect to state that the item is ‘untraceable’ .

As a small business, we take customer service very seriously and make every effort to respond quickly and assist our clients - which I did in this case. I also confirmed that I will continue to monitor the shipment and update you as soon as there is any progress.

We ship to the United States regularly and very rarely encounter any issues, however customs delays can sometimes occur and are handled directly by the customs authority in the destination country.

I hope the parcel clears customs shortly and reaches you soon.

I would also like to add that your shipment is fully insured, and if you require any assistance in the future, I kindly ask to contact us directly on our webchat or via emal at admin@highheelhierarchy.com

Rated 5 out of 5 stars

Another gorgeous bag

Another gorgeous bag! Quick delivery and exactly as on the pictures. Will be buying from here again. Many thanks.

February 27, 2026
Rated 5 out of 5 stars

Professional and quick service!

I have now ordered four pairs of heels through High Heel Hierarchy - kept three, unfortunately had to send one pair back (only because they didn’t fit me).
I have had such a positive experience through every order. They arrive quickly and are always packaged very professionally. The heels themselves are always immaculate.
I even had to adjust my delivery address on my first order, and it was no problem at all for Roberta, she was very friendly and accommodating.
I couldn’t recommend enough.

February 10, 2026
Rated 5 out of 5 stars

Amazing Condition, Great Value!

I ordered a pair of Louboutins, something I’ve wanted for years and the experience was great from start to finish.

The shoes were shipped very quickly arrived in the original box with dust bags and spare heel tips, and they were in fantastic condition.

I was a little reluctant at first, as I know many places claim to sell designer items but can end up being fake. However, I did my research on High Heel Hierarchy beforehand, and they absolutely didn’t disappoint 😃

I’m so pleased with my purchase and really happy this shop exists. I wouldn’t hesitate to order from them again 💓

February 19, 2026
Unprompted review
High Heel Hierarchy logo

Reply from High Heel Hierarchy

Dear Anastacia,

Thank you so much for this incredible review.

I absolutely love that you did your research on HHH before choosing your pair of Christian Louboutin heels - and I’m beyond thrilled that we lived up to your expectations. That’s exactly the experience I want every client to have.
I can’t wait to help you find your next dream pair.
Thank you again for taking the time to share your experience.

With love

High Heel Hierarchy
THE TREASURE HUNT ENDS HERE

Rated 5 out of 5 stars

Great customer service

Great customer service, prompt delivery, very well packed, and great quality of product.

January 14, 2026
High Heel Hierarchy logo

Reply from High Heel Hierarchy

Dear Nancy,

Thank you so much for your kind 5-star review. Your repeat business is truly appreciated, and I can’t wait to bring you even more beautiful curated designer pieces in the future.
Warmest regards,

Roberta

Rated 5 out of 5 stars

Fantastic pre loved items

I constantly shop pre loved designer items and iv honestly not come across more reasonable price with the most amazing quality & honest description. I emailed there team to ask for advice I was emailed back within two days. Amazing customer service & fantastic quality products! So happy with my heels ! Many thanks Mary

January 3, 2026
Unprompted review
High Heel Hierarchy logo

Reply from High Heel Hierarchy

Dear Mary
Thank you SO much for your wonderful 5 star review. I am truly grateful you took the time to share your experience. It means the world to us, and I am so delighted you are happy with our service.
I look forward to bringing you more beautiful items in the new year.

Warm regards
Roberta xx

Rated 5 out of 5 stars

Amazing experience

Amazing experience! Selling my shoes couldn't have been simpler. Their WhatsApp service completely streamlined the process, making everything effortless. They always replied swiftly. I would absolutely give them a 10/10 recommendation!

December 28, 2025
Unprompted review
Rated 5 out of 5 stars

I recently had my back authentication…

I recently had my back authentication done, and the experience was exceptional from start to finish. Roberta was incredibly professional, knowledgeable, and genuinely caring throughout the entire process. She explained everything clearly, made me feel completely at ease, and took the time to answer all my questions.

Her attention to detail and friendly attitude turned something I was initially nervous about into a smooth, stress-free experience. It’s rare to meet someone who combines expertise with such warmth, and I truly appreciate the excellent service she provided.

I highly recommend Roberta to anyone looking for reliable, trustworthy, and top-quality support. Five stars without hesitation!

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience at authenticating a…

Amazing experience at authenticating a bag with Roberta. She was polite, friendly and she accommodated me last minute for next day appointment. Authentication is very reasonably priced. Great service overall. Thank you Roberta

December 3, 2025
Unprompted review
High Heel Hierarchy logo

Reply from High Heel Hierarchy

Dear Iza,

Thank you so much for your kind review.
It was a pleasure to meet you. I’m so glad you are happy with our authentication service and I’m pleased that the result was good news.

Hope I can assist you again in the future.

Warmest regards,

Roberta

Rated 5 out of 5 stars

Superb service, as always

As always, superb service from HHH. The items are always in great condition, the prices are always reasonable and goods arrive well packaged and swiftly. This is why I come back time and time agai

October 25, 2025
Rated 5 out of 5 stars

Can’t rave about this company enough!

Can’t rave about this company enough!
I have dreamed of owning the Zoulou Louboutins ever since I first saw a pair in 2017 and was losing hope until I stumbled upon High Heel Hierarchy.

I can’t fault a single step of the process from creating an account, to receiving my new shoes. Everything was clear, as described and their communication was very good - not to mention the fantastic price! My purchase arrived within the time advised and very well packaged.

Thank you very much, I love my new shoes and can’t wait to buy another pair from you!

September 29, 2025
Rated 5 out of 5 stars

Excellent!

Always a pleasure dealing with Roberta at High Heel Hierarchy, her attention to detail and excellent customer service is second to none. She always ensures you have an excellent product in mint condition. Very happy with my purchase.

Highly recommend 👍

October 2, 2025
Unprompted review

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