My address was not showing as available, although I knew others in my street used Highland Broadband. First line (John) put me through to Sam, who could not have been more helpful. She went the extr... See more
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Review summary
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Superb service on day of installation after a long wait to get set up. Richard and Kenroy arrived 2 hours early and were polite, friendly, efficient and kept everything clean. All up and running in ab... See more
Company replied
Ritchie, Jordon, Chris and Jon were all very helpful and obliging. Installation was smooth and fast with no issues and everything was clearly explained. They also made sure we knew to get in touch if... See more
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What a brilliant experience today. Two friendly and very helpful gentlemen. Installation went smoothly. Explained everything well. Set up devices for me. Connected straight away with super fast speed... See more
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Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Highland Broadband
Written by the company
At Highland Broadband, we believe that connectivity is at the heart of local communities. That’s why, since 2015, we’ve focused on closing the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages who were otherwise being left behind by other providers. We know that access to ultrafast, reliable broadband is life-changing to so many people – you shouldn’t have to choose between high-quality connectivity or living in the location that you want. Ultrafast broadband gives entire families the freedom to work and play at home, regardless of where home is.
Contact info
Suite 2, Ground Floor Orchard Brae House, 30 Queensferry Road, EH4 2HS, Edinburgh, United Kingdom
- 0330 236 9900
- highlandbroadband.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Highland Broadband Fibre To The Home
Highland Broadband were the first company in this area, to offer full fibre directly to my home. They are friendly, efficient and easy to get hold of. The process included simple sign-up for the government grant under the Gigabit Broadband Voucher Scheme (paid directly to HB) and the installation was easy/very quick on the day.
Its now been running for about a month and i have had no problems at-all. I opted for the Gigabit 1000 service because i do lots of huge uploads and the speed is fantastic.
The router was easy to configure and its WiFi 6 delivers faster throughput than my old/previous BT Home Hub, although the WiFi cannot deliver the full bandwidth that is available on the 'line'. As i have chosen the Gigabit service, i use wired ethernet on my home network, which does indeed deliver the full 1000 Mbps.
Excellent service, its perfect for my work and so long may it continue.
February 14, 2026
Unprompted review
Reply from Highland Broadband
Hi,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you are enjoying your internet speeds and that you received such helpful service.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best Wishes,
Highland Broadband
Fantastic throughout
The Highland Broadband staff have been terrific throughout the transfer and installation process. I had regular updates, letting me know the progress of the rollout in my area, the occasional phone call about the switch of my service provider and the lads who came by to do the installation in my home were knowledgeable and efficient.
On top of that, I really should mention that the service itself if fantastic. A definite upgrade on my previous Internet connection. I get a solid connection throughout my home now, when before I had to stick to the 'good' rooms when doing something important.
The final cherry on top? I'm paying less per month now. Can't say better than that.
January 22, 2026
Unprompted review
Reply from Highland Broadband
Hi,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you are enjoying your internet speeds and that you received such helpful service.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best Wishes,
Highland Broadband
Broadband as it should be
Broadband was fitted on the agreed time. Was quickly installed and It's run perfectly since then. We had an issue with our phone line. But was remedied straight away with one very helpful phone call. I Highly recommend. Far superior service than we ever received from BT
February 13, 2026
Unprompted review
Reply from Highland Broadband
Hi Graeme,
Thank you for this review, we are happy to hear your installation went smoothly.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael and Steven were very efficient…
Michael and Steven were very efficient and polite and quick
February 13, 2026
Unprompted review
Reply from Highland Broadband
Hi,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Excellent Service
Highland Broadband are always very responsive and helpful.
Clare was on it and sorted my problem quickly and cheerfully. Customer service as it should be - human, friendly and comprehensible.
February 13, 2026
Unprompted review
Reply from Highland Broadband
Hi Dave,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Been with Highland Broadband a few…
Been with Highland Broadband a few months now and i have had nothing but outstanding service from them , even when i have had to call support i have always been connected to an agent within 60 seconds who has understood my problem and took action to get things fixed .
I had a router problem to start with and they sent out an engineer to replace it and get it all up and running again as it should.
5* for outstanding speeds
5* for customer support
February 12, 2026
Unprompted review
Reply from Highland Broadband
Hi Mick,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you are enjoying your broadband speeds and that you received such helpful service.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best Wishes,
Highland Broadband
Excellent empathetic service
Spoke with Claire at Highland Broadband regarding the change over of services from Sky to HB and while it was my error on set up and I had elected to manage the cancellation myself she made me feel human and seen in our call and was empathetic and informative as to how and why this happened. I should have engaged HB to do it and it certainly would have been in good hands. I felt like I spoke with a real person who made me feel appreciated and valued. Thank you Claire.
February 12, 2026
Unprompted review
Reply from Highland Broadband
Hi David,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Michael and Stephen arrived in good…
Michael and Stephen arrived in good time and installed my broadband in an hour. They made a very neat job of it and explained how the new router worked. Can’t fault the work, they did an excellent job. Would recommend.
February 12, 2026
Unprompted review
Reply from Highland Broadband
Hi Brian,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Micheal & Stephen
February 11, 2026
Unprompted review
Reply from Highland Broadband
Hi Peter,
Thank you for this review, we are happy to hear your installation went smoothly.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
No queue to speak of for Customer Service Call
The very first time I phoned highland broadband customer service it took about 45 mins and I was not a happy bunny, just phoned them now and they answered the phone within 3 minutes, what a difference. Keep up the great work guys . 🤗
February 11, 2026
Unprompted review
Reply from Highland Broadband
Hi Lydia,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
I would like to thank Rachel and Sam…
I would like to thank Rachel and Sam for there help and understanding in customer care . You both went over and above in understanding and giving the best service out . Thankyou from bottom of my heart
Shell
February 9, 2026
Unprompted review
Reply from Highland Broadband
Hi,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Fab service from Michael & Stephen
Fab service from Michael & Stephen. Really professional and knowledgeable! Thanks both
February 9, 2026
Unprompted review
Reply from Highland Broadband
Hi,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Matt and Sara from the Inverness team…
Matt and Sara from the Inverness team literally couldn’t have been any better, nothing was too much of a hassle and you can clearly tell everything was genuine, been with Highland Broadband going on 2 years now and have nothing but amazing things to say about them, HIGHLY recommend! (Richard the engineer thank you for everything)
February 9, 2026
Unprompted review
Reply from Highland Broadband
Hi David,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
I'm preparing for installation next…
I'm preparing for installation next month when I finish contract with the present provider. I have had contact several times with HB agents and it's such a relief to speak to someone in this country. It is also great that I never have to wait long to speak to someone and they have all been so patient with me! I always have questions and they will go over everything until I understand, always being so easy to talk to.
February 5, 2026
Unprompted review
Reply from Highland Broadband
Hi Katherine,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful customer care, and we will pass this review along to the team.
Best wishes,
Highland Broadband
What amazing internet service i signed…
What amazing internet service i signed up Thursday Friday I was on the internet is not dropping out constant volume clearer on the tech, if you want a service so delivers then try this company better than the rest
February 6, 2026
Unprompted review
Reply from Highland Broadband
Hi Rebecca,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you are enjoying your internet speeds and that you received such helpful service.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best Wishes,
Highland Broadband
Michael and Stephen installed our fiber…
Michael and Stephen installed our fiber connection this morning, very professional and friendly. Would highly recommend.
February 9, 2026
Unprompted review
Reply from Highland Broadband
Hi,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Efficient polite cheerful tidy.
Efficient polite cheerful tidy.
Thank you Michael and Lewis
February 6, 2026
Unprompted review
Reply from Highland Broadband
Hi,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful customer care.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
If you need to phone I have always…
If you need to phone I have always found very helpful people on the other end of the line today’s call was answered by a lady called Sam so all the ones I have spoken to are polite and helpful
February 5, 2026
Unprompted review
Reply from Highland Broadband
Hi Murdo,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful customer care.
If you haven’t already you can sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Clear communications 5 star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Clear communications, friendly and had no issues whatsoever.
5 star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
February 5, 2026
Unprompted review
Reply from Highland Broadband
Hi Lisa,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful customer care.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Excellent work
Ally and Stuart did an amazing job installing our broadband, service was quick, efficient and a very tidy job done. 10/10
February 4, 2026
Unprompted review
Reply from Highland Broadband
Hi Ashley,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
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