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Highlandhealthcare Reviews 

3,958
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 421 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, patient staff who clearly explain healthcare plans and thoroughly answer every question during consultations. People deeply appreciate the personalized approach, professional guidance, and friendly attitude, making the overall enrollment process remarkably smooth. However, some customers also noted difficulties trying to reach representatives or receiving callbacks after their initial enrollment. A few people mentioned that the procedure felt quite lengthy and required repeating information multiple times to different agents. Despite these occasional hurdles, consumers generally feel confident that their healthcare and insurance needs are well met.

What people talk about most

Staff

Consumers find staff to be positive, highlighting representatives who are exceptionally patient, kind, and... See more

Customer service

People report positive experiences with customer service, noting that agents are exceptionally polite,... See more

Service

Customers had positive experiences with service, noting that agents are friendly, courteous, and very helpful... See more

User experience

Clients share positive opinions on user experience, highlighting a fast, efficient, and pleasant process... See more

Customer communications

Reviewers mention ambiguous feedback about customer communications, noting that while some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

i was surprised when I started getting calls from a Maryland-based hospital, since I retired and moved to Myrtle Beach, SC in late 2022. I just hung up and blocked your number, as I have no intentio... See more

Rated 5 out of 5 stars

This company has been calling me for a while. Today, I answered and they put me in touch with a licensed insurance broker to go over my Medicare Health Insurance. They found me extra benefits I was en... See more

Rated 5 out of 5 stars

This was the best experience by far since consulting with an agent to make sure I was receiving the most benefits that I could get. Nikki is definitely doing what the Lord intended for her to do. Her... See more

Rated 5 out of 5 stars

First, their name showed up on the caller ID on my phone. I see that as a positive sign knowing the call is legit and not some scammer which I get multiple times a day. Second, they took time to verif... See more

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,958)

336 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I am 88 yrs old

I am 88 yrs old, your rep. was very nice and explained my new policy and answered all my questions very clearly , he did not rush me .. He was a lot of help, and I thank him for that !!

November 10, 2026
Rated 5 out of 5 stars

Ashley was very helpful

Ashley was very helpful, told me what my options are and understood my concerns for people that were out-of-network. However, when I did call With a question about my new plan , I still haven't heard anything

November 2, 2026

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