A very pleasant experience! Quintin had been recommended to me and I can see why. He is very experienced, explains the whole process before starting the treatment, and puts you very much at ease w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wish I had made appointment weeks ago.Took a wrong turn on way and the receptionist talked us by phone right to gate going above and beyond her duty. Very professional service combined with a great un... See more
Highland Hears offers an excellent service in all aspects of hearing. Quintin immediately put me at ease and talked me through how my ears would be cleaned and what the hearing test would look like. I... See more
Made to feel welcome and at ease. Procedure fully explained. Shown photos and videos of my ears, before and after. Advice given. Hearing test given and results provided. Would highly recommend Qu... See more
Company replied
Company details
Written by the company
Aural Health Clinic Specialist in Ear Wax Removal. Services offered include ear examinations, microsuction ear wax removal and hearing assessments. Location: Resaurie, Inverness, IV2 7NH Home Visits and Care Home Visits available across Inverness, Nairn and the surrounding areas. Contact us: 01463 353116
Contact info
Inverness, United Kingdom
- 01463 353116
- highlandhears.co.uk
4.9
Excellent
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Deaf with blocked ears
Deaf with blocked ears. Managed to get an appointment quickly. Wax removed in 1 visit. Hearing back to normal. Friendly and painless. Highly recommend.
August 8, 2025
Reply from Highland Hears
I am absolutely delighted we were able to help you. Thank you for taking the time to write us a wee review, it’s very much appreciated and will help others looking for this service. Best wishes, Quintin and team at Highland Hears
Excellent treatment kept me informed…
Excellent treatment kept me informed about the treatment all the way through.Cannot fault Quintin he was excellent.would recommend them to anyone.will definitely be back.
August 12, 2025
Reply from Highland Hears
Thank you for taking the time to review your experience with us at Highland Hears. It was a great pleasure to be able to help you and delighted that our services met your expectations. I am glad you stopped where you did as I am told my head won’t fit through the door after reading this 😂
Very best wishes
Quintin and team at Highland Hears
Reply from Highland Hears
Thank you, it was a pleasure to be of service!
Best wishes
Quintin and Highland Hears team
Excellent service and brilliant price
Excellent service and brilliant price. We wouldn't go to anyone else. Highly recommended
August 9, 2025
Reply from Highland Hears
Thank you for your review! I am really happy that you feel you would only use our services! It was an absolute pleasure to help and very much look forward to seeing you when needed.
With sincere best wishes
Quintin and team at Highland Hears
First Class Service
I cannot recommend them highly enough. I was given an appointment within days. The service was first class, painless and my hearing problem by wax removal has been resolved 100%. The cost was very reasonable. A very big thank you.
July 30, 2025
Unprompted review
Reply from Highland Hears
Thank you very much Michael! It’s lovely to read such a lovely positive review and we are delighted that I/we were able to help you. If you have any similar problems in the future, please do not hesitate to get in contact, it would be great to see and help you again.
Best wishes
Quintin and The Highland Hears Team
Made to feel welcome and at ease
Made to feel welcome and at ease. Procedure fully explained. Shown photos and videos of my ears, before and after. Advice given. Hearing test given and results provided. Would highly recommend Quentin
July 22, 2025
Reply from Highland Hears
Thank you so much for leaving this kind review for us, we are absolutely delighted that we could help you and that your visit met your expectations. You are always welcome to get in touch if you ever need our help again.
Quintin and the Highland Hears team
They do a very professional job.
They do a very professional job.
Delighted with the service and the
cost is reasonable
July 22, 2025
Reply from Highland Hears
Thank you for leaving a review. It was a pleasure to meet you and we are delighted to have been able to help you! Please feel free to get in touch in the future if needed.
Best wishes, Quintin and The Highland Hears Team
Great service, friendly staff
I had ear wax removed from both ears within half an hour, the relief felt amazing
July 21, 2025
Unprompted review
Reply from Highland Hears
Thank you very much for your review. It was an absolute please to help you! Please feel free to get in touch if we can ever help again. Best wishes, Quintin and The Highland Hears Team
Very easy to book an appointment
Very easy to book an appointment, helpful information on procedure and made to feel at ease throughout. Would highly recommend.
July 12, 2025
Reply from Highland Hears
Hi
We are delighted to have helped you in all the aspects that you have kindly listed above and very much appreciate your time to write a review. Thank you so much for supporting our small business and would be delighted to help you in the future if needed. Best wishes, Quintin and the Highland Hears Team
Relaxed experience
A relaxed and professional atmosphere. Stress free procedure. Will definitely be returning.
Thank you Quintin
July 11, 2025
Reply from Highland Hears
Thank you for taking the time to leave your very kind review, it means a lot to us. We are delighted that we could help you and would be very happy to see you again in the future if ever needed. Best wishes, Quintin and Highland Hears Team
Great service, felt at ease & process well explained
Quentin explained the process very well & I felt totally at ease. Used a camera to look in both ears & took pictures. I could see the wax build up in both ears. Got suction on both and again saw pictures of the "after". You could now see the eardrum. Hopefully this will help as blocked ear feeling now gone. Useful tips & advice too.
July 9, 2025
Reply from Highland Hears
Thank you for taking the time to leave a lovely review. It’s good to have some of the best tech in order to not only help our patients, but allow them to be a part of the treatment plan with the digital imaging we do before, during and after your session. Thank you for supporting our small local business, it is very much appreciated! Hope to see you again if needed. Best wishes, Quintin and Highland Hears Team
A very professional service
A very professional service. Was able to get a same day appointment. Highly recommended.
July 9, 2025
Reply from Highland Hears
We were very happy to help you and will again in the future if ever needed. Thank you for leaving us a great review! Best wishes, Quintin and the Highland Hears Team
Excellent same day service.
Excellent same day service.
The process was explained very clearly and the procedure was carried out very professionally.
June 23, 2025
Unprompted review
Reply from Highland Hears
Thank you for your kind review! It was a pleasure to have been able to help you. Best wishes, Quintin and The Highland Hears Team
Professional, efficient & trustworthy service
My first experience of having my ears examined (aside from a hearing test in my youth). I was reluctant to have anyone use any device in my ears however a reoccurring problem led me to the clinic at Highland Hears. I only wish I’d come sooner as said issue was immediately addressed and resolved, and the blockage cleared. I felt that I was in very safe & capable hands and would highly recommend the service provided at Highland Hears.
June 24, 2025
Reply from Highland Hears
Thank you so much for your kind review. I am so pleased we were able to help you and humbled you put your trust in us. I hope you are enjoying your new ears! Best wishes, Quintin and The Highland Hears Team
Reply from Highland Hears
Delighted I was able to help you again. Thank you for leaving us a review, it is much appreciated. Best, Quintin and The Highland Hears Team
Pleasant Experience
Received a very pleasant and stressless experience. .Quentin explained every stage as we proceeded with the process I will not hesitate to go again. Our whole thanks to the Quentin team.
Margaret Fraser, Daviot
June 14, 2025
Unprompted review
Reply from Highland Hears
Thank you for your really kind review Margaret, it means a lot that we could help you, especially to help remove any stress for what is sometimes seen as a daunting appointment (which it isn't). Hope to see you again for review in the future. Best, Quintin and Highland Hears Team.
Quintin such a Great Guy kept me…
Quintin such a Great Guy kept me informed and reassured throughout. Such a positive experience. Am so glad and relieved at what you achieved . Great interpersonal skill Great care Great location and setup and Great experience at a time when I really needed help. Thank you So so much. Really nice to see a lovely Family Business providing such a positive beneficial service to ppl
June 10, 2025
Reply from Highland Hears
Thank you so much for your lovely and informative review!! It was an absolute pleasure to have been able to meet and help you. Thank you also for supporting our small local business too, it means a lot to us!! may see you again if we can ever help you again, with perhaps a review in a few months time to see how things are going.
Very best wishes, Quintin and Highland Hears Team.
Excellent experience
Excellent service, friendly receptionist and helpful and a really nice professional gentleman came to the house, I will be using you again.
Thank you
June 4, 2025
Reply from Highland Hears
Thank you for your kind review, it was an absolute please to be able to have helped you! Best, Quintin and Highland Hears Team
Ear wax removal and hearing test
After having suffered from blocked ears resultant from a gradual build up of ear wax, and having previously been treated by 'Highland Hears' some two years ago, I had no hesitation booking an appointment for treatment.
I found Quintin and his team at 'Highland Hears' to be especially welcoming, and the treatment to be surprisingly stress free, and actually comfortable.
Quintin was exceptionally professional and as you would expect very knowledgeable, explaining very carefully the process.
Whilst it does take a while, dependent upon how much wax is resistant to the process, it is NOT uncomfortable in the slightest.
The result - YEAH - I can hear again and all the wax has successfully been removed. Excellent value.
So, if you are apprehensive about having the treatment, believe me, you do not have to be. If you have never had the process before, don't worry.
After all, our hearing is paramount and i fully recommend a visit to Quintin and his team at 'Highland Hears'.
June 3, 2025
Reply from Highland Hears
Thank you so much for taking the time to do such an in depth and very kind review of your recent visit, it means the world to us and others who may be looking for similar help as you were. Please just feel free to get in touch if we can ever help you again. Best wishes, Quintin and Highland Hears Team.
Solution
Speedy, effective (very ) and well delivered solution to my hearing issues. THANK YOU 😊
June 2, 2025
Reply from Highland Hears
Thank you for your review! We are delighted to have helped you, and if you ever need our assistance again, please just let us know. Best, Quintin and Highland Hears team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.