They do not honor their return policy. I tried to purchase an item through amazon and was directed to their website for purchase. They shipped me the wrong color vanities ($6000 cost) and now wil... See more
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My makeup vanity arrived in perfect condition. The design is both seriously stylish and super functional. Assembly was a piece of cake with the instructions.
My makeup vanity is just perfect! The built-in mirror is brilliant for when I need to get ready, and the folding design is so practical too.
Makeup vanity arrived with a tiny scratch but support was on it! Touch-kit arrived super quickly.
Company details
Written by the company
High QLO: Redefining the Art of Living! At High QLO, we believe that every detail in your home should reflect your unique style and enhance your daily experience. Specializing in high-end bathroom and makeup vanities, our products are designed to blend luxury with functionality. Each piece can be customized to meet your specific needs, ensuring that your vanity is a perfect fit for your space and taste. We pride ourselves on the exceptional quality of our materials and craftsmanship, delivering products that are not only aesthetically pleasing but also durable and practical. Our commitment to excellence extends beyond our products; we offer in-time customer service to assist you both before and after your purchase. Whether you need advice on customization or assistance with installation, our dedicated team is here to ensure your complete satisfaction. Choose High QLO for a touch of elegance and personalized service that transforms your living space into a true reflection of you.
Contact info
China
- highqlo.com
4.0
Great
24 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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They do not honor their return policy
They do not honor their return policy. I tried to purchase an item through amazon and was directed to their website for purchase. They shipped me the wrong color vanities ($6000 cost) and now will not provide me with an address to return them. They have offered a small percentage payment but will not honor their return and refund policy . Their reply to me states they offered a refund, but they have refused to provide us or American Express with an address where the return can be shipped to. Their reply to my complaint is completely false and a lie.
May 30, 2025
Unprompted review
Reply from Highqlo
Hi Lisa,
We’re sorry to hear that the experience didn’t meet your expectations.
That said, we’d like to clarify a few important points. The vanities you received were correct and free from any defects, and the order was fulfilled in line with your selection and the product details shown on our website.
We also communicated that slight differences between website photos and the physical product can occur due to lighting, screen resolution, and other visual factors—this is a normal and widely understood aspect of online shopping and does not indicate a product issue.
Although there was no issue with the product itself, we still offered a partial refund out of goodwill in hopes of reaching a friendly resolution. You declined. We also agreed to accept a return, but as stated in our policy, return shipping costs are the customer’s responsibility—which is standard across the industry. Unfortunately, we did not receive a response to our follow-up messages regarding these options.
Instead, a chargeback was filed. We submitted all necessary documentation, and the bank concluded the case in our favor, confirming that the order was properly fulfilled on our end.
At High QLO, we are committed to product quality and customer service. We always strive to handle concerns with fairness and respect, and we appreciate open and reasonable communication throughout the process.
— High QLO Support Team
The design of this vanity is just…
The design of this vanity is just timeless - it completely elevates our bathroom. Being able to pick the drawer layout we wanted was a huge plus.
June 14, 2025
My High QLO vanity looks and feels…
My High QLO vanity looks and feels high-end, but didn't cost a fortune. Delivery went smoothly, and I liked that they followed up after it arrived.
June 8, 2025
My vanity feels solid and offers plenty…
My vanity feels solid and offers plenty of drawer space. It arrived a bit later than expected, but it was worth the wait. The packaging kept it safe during shipping.
May 25, 2025
I looked for weeks for a bathroom…
I looked for weeks for a bathroom vanity - wanted something unique but affordable. So I glad I found High QLO! The vanity arrived ahead of schedule, packed beautifully. It made the space feel special.
May 24, 2025
The vanity itself is great but delivery…
The vanity itself is great but delivery was bit frustrating - I couldn't reach the company for days. The customer support team was super helpful though and got it sorted for me.
May 23, 2025
The bathroom vanity looks even better…
The bathroom vanity looks even better in person! The size was spot-on, fitting perfectly in my guest bath. Rachel from support answered my questions fast before I ordered.
May 18, 2025
My makeup vanity is amazing
My makeup vanity is amazing! I love the mirror lighting - it's the perfect brightness for makeup. The drawers open and close smoothly, and I have tons of space for everything.
May 23, 2025
The vanity looks great
The vanity looks great, but one of the drawer knobs was a little loose on arrival. I messaged support and they sent a replacement right out. Fantastic service!
May 8, 2025
My custom bathroom vanity turned out…
My custom bathroom vanity turned out just like I pictured! The finish looks lovely with my tiles. Putting it together took a moment , but the instructions and video were easy to follow.
May 12, 2025
Minor issue solved fast
Had a minor issue with the drawer alignment, but customer support was super responsive and walked me through fixing it in minutes. Overall, it's a seriously high-quality and fantastic-looking vanity.
May 5, 2025
Love the color
The custom bathroom vanity is even more incredible than I had hoped. I love the color grey! Customer service gave me amazing suggestions for picking the right one - so helpful!
April 20, 2025
My makeup vanity arrived in perfect…
My makeup vanity arrived in perfect condition. The design is both seriously stylish and super functional. Assembly was a piece of cake with the instructions.
April 20, 2025
Rachel is helpful
The vanity looks gorgeous but there was a tiny crack on the countertop when it arrived. Thankfully, Rachel from customer service sorted it out immediately with a replacement part.
April 24, 2025
My bathroom vanity from High QLO is…
My bathroom vanity from High QLO is simply stunning! Love the design, and it looks even more amazing in person. Customer service was incredibly helpful throughout the whole process.
April 23, 2025
My sister loves the makeup vanity
Bought this makeup vanity for my sister, and she's head over heels for it! It looks exactly like the pictures online - seriously thinking of getting one for myself now!
April 12, 2025
Custom option is great
Completely and utterly obsessed with my custom bathroom vanity! The craftsmanship is impeccable, and the slate countertop feels insanely luxurious. Delivery was perfectly smooth and right on time.
April 9, 2025
This company is a scam
This company is a scam. Do not purchase anything. No delivered of vanity after more than 3 months. When I finally cancelled my order and disputed the charge with my credit card firm, the next day they were suddenly ready to deliver it only if I reversed the chargeback. TOTAL FRAUD.
March 28, 2025
Unprompted review
Reply from Highqlo
Dear Jane,
We’re truly sorry for the frustration and disappointment caused by the delay with your order.
In your case, the shipment was held at customs for an extended inspection that lasted nearly two months — an unexpected and uncontrollable situation that severely impacted the delivery timeline. Throughout this period, our team remained in close communication, doing everything we could to follow up and assist.
Regarding the tracking updates, our system only reflects the latest logistics status once the freight is picked up by the final delivery truck. We understand this may have caused additional confusion, and we apologize for any inconvenience that resulted from this delay in visible updates.
We sincerely appreciate your patience during such a challenging situation and remain available if there’s anything further we can assist with.
Warm regards,
Customer Care Team
High QLO
I wish the communication had been more consistent
The bathroom vanity is absolutely lovely. Just wished the shipping communication was a little clearer.
March 21, 2025
Makeup vanity arrived with a tiny…
Makeup vanity arrived with a tiny scratch but support was on it! Touch-kit arrived super quickly.
March 6, 2025
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