Ordered a nutribullet on next day delivery. Sadly this was showing as arrived at depot for five days with Evri. Contacted customer service and had a very quick reply from Martin who arrange for anothe... See more
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My order 6308741, was originally lost in transit by Evri!! (Say no more) This was on the Sunday, I contacted High Street TV customer services as advised on their site, I spoke to Anna who was very... See more
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Purchased a handy 4 in 1 handheld scrubber. I had some questions in regard to this item and it’s use. I contacted Customer Services for assistance. Ben responded by text and was able to answer my q... See more
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Great bit of kit for food preparation. Powerful motor. Pulse action is all that is needed.Recipies on an app which didn't download for me even after several attempts. Would have been useful to have h... See more
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Company details
Written by the company
High Street TV is a multi-channel retail business operating in the UK and internationally. We are one of the UK’s fastest-growing companies as recognised by The Sunday Times Fast Track 100 and International Track 200. Founded in 2008, High Street TV is based in Harrogate, North Yorkshire and employs over 70 staff. We Are INVENTIVE. At HSTV we develop, source and sell innovative and proven products for everyday use. We are the home of best-selling lifestyle brands such as nutribullet, Drew&Cole and New Image as well as the exclusive distributor for some of the world’s most successful ‘As Seen On TV’ products. We Are INSPIRING. We captivate, excite and inspire consumers via mass TV advertising. With three 24-hour dedicated shopping channels across SKY (666, 667 & 672) as well as advertising on over 50 digital TV channels in the UK & Ireland including ITV, Channel Four and Five, you will find our product range available to buy via all main channels of distribution including TV, online, print, and mobile. We have studios in Harrogate and Los Angeles where we produce infomercial content and we use our creative talents to showcase our products through packaging, point of sale, advertising, PR and social. We Are EVERYWHERE. High Street TV is truly multi-channel – we provide the opportunity for customers to purchase our products whenever and wherever most convenient to them. Our products can be bought via our shopping channels, website, call centre, on Amazon and eBay, via JD Williams and Very, or in-store at over 2,000 outlets including well-known high-street retailers such as Amazon, Argos, Sainsburys, Currys, Very, Studio, Wayfair, JD Williams, Beaumex, Aldi, Lidl, Robert Dyas, B&Q, QVC, Morrisons, Costco, AO.com, The Range. Our products are available in over 69 countries and we work with leading international partners to bring HSTV products to customers around the world. How We ROLL. Life. Love It. Live It. - is more than just our strap-line, it’s our take on life. It captures our brand purpose – to improve the quality and enjoyment of people’s lives - and it says a lot about us, how at High Street TV we love to work together to make things happen, seizing the day and having fun along the way. We are CARBON NEUTRAL. At High Street TV, we’re committed to doing our bit for the planet, and in particular helping to reduce global CO2 emissions by offsetting our own emissions through supporting projects at home and around the world. In addition to aiding efficient cookstoves, reduced deforestation and planting trees in the UK, we have recently supported a renewable wind power project in India, and gone the extra mile with a reforestation tree planting project in Kenya’s Great Rift Valley, providing a wider environmental benefit, beyond our measured footprint and achieving PLUS status.
High Street TV
Written by the company
Your experience matters to us!
Our aim is to provide you with a happy shopping experience with the comfort and convenience of ordering online.
We want to ensure that your purchasing experience with High Street TV is a success.
If there is anything that our Customer Experience Team can do to help improve your experience, we will be more than happy to help.
Your review will be met with a response from our team who will endeavour to remedy any issues as soon as we can.
Contact info
High Street TV
4.5
Excellent
14K reviews
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Got a lawn barber worked for 2 mins…
Got a lawn barber worked for 2 mins they sent new battery still didn’t work tried start return it said out time after 30 days but didn’t try it till month later due weather that my mistake but not to work at all and seen others had this happen it a faulty product
July 4, 2026
Unprompted review
Reply from High Street TV
Thank you for sharing your feedback with us.
We sincerely apologise for the inconvenience you faced with your purchase.
It’s disappointing to hear that the product did not work as intended, and we want to help. We appreciate you bringing this to our attention, and we would like to assist you further. To do so, please reply to the information request with your order details so one of our team can handle your case and offer a 5-Star resolution.
Many thanks, Michael
BRILL NICE ONE THANKS 😊 👍 😀 ITS A…
BRILL NICE ONE THANKS 😊 👍 😀 ITS A BREEZE TO ORDER
July 3, 2026
Unprompted review
Reply from High Street TV
Thank you for your enthusiastic review!
We're delighted to hear that you found the ordering process a breeze.
Customer satisfaction means a lot to us, and we appreciate you taking the time to share your experience.
Many thanks, Michael
Reply from High Street TV
Thank you, Kate, for your positive review.
We’re happy to hear that your transaction was smooth and easy. If you ever need assistance or have any questions, we’re here to help.
Many thanks, Michael
Poor customer service
I ordered a fan twice. Each time, payment was taken, delivery notes emailed and then both times it was cancelled. Once on the day of delivery.
No explanation was given. I had even spoken to someone two days before to discuss delivery options.
They then emailed me to ask for a review which I gave them, but because it was a poor one, they said it couldn't be posted.
Shocking service!
June 22, 2026
Unprompted review
Reply from High Street TV
We sincerely apologise for the inconvenience you faced with your orders, Laura.
This is not the experience we want for our customers.
For any orders cancelled by our team, a phone call is made, or an email is sent. If neither was received, we are sorry and would like to investigate further.
Many thanks, Michael
So grateful for Anna's prompt support
Having ordered the YAWN blow up bed for the imminent arrival of my mother for a week, I realised I hadnt included express delivery which would cause an issue.
I contacted customer support for assistance and Anna was so helpful in amending the order and saving the day (and a few nights!).
I'm a very happy customer and Anna is a credit to HighStreetTV.
July 13, 2026
Unprompted review
Reply from High Street TV
Thank you for your kind words, Mike!
We're thrilled to hear that Anna was able to assist you with your order. It's great to know that we could help make your mother's visit more comfortable. We appreciate your support and look forward to serving you again.
Many thanks, Michael
Excellent
Excellent. Excellent customer service.
I was having difficulties with my order. The replacement part of my magic bullet express which I order on line did not fit my machine. I sent an email to customer service and thank you for the speedy reply. Customer service was patient, knowledgeable and found the right part for me. I received the part the following day.
I now want to replace the bowl of this food processor. Although, it is still working perfectly. I was given the reference number to order on line. Well done guys, you do know how to capture your business.
Keep up the good work.
The person who helped me with this matter was John Constant. Thank you.
July 8, 2026
Unprompted review
Reply from High Street TV
Thank you so much for your wonderful feedback, Elaine!
We're delighted to hear that our customer service team, especially John, was able to assist you in finding the right part for your magic bullet Kitchen Express.
Customer satisfaction is our priority, and we're here to help whenever you need us.
Many thanks, Michael
Reply from High Street TV
Thank you for your positive review, Annette.
We’re glad to hear that your return process was smooth and that you received your refund promptly. If you need any further assistance, feel free to reach out.
Many thanks, Michael
Reply from High Street TV
Thank you for your feedback, Paul.
We’re pleased to hear that you found the ordering process easy and that your delivery was prompt. We appreciate your support.
Many thanks, Michael
Reply from High Street TV
Thank you for your review, Mick.
We’re thrilled to hear that your nutribullet is working brilliantly.
Customer satisfaction is our priority, and we appreciate your feedback.
Many thanks, Michael
Ordered twice both not in stock even…
Ordered twice both not in stock even though order was excepted
July 11, 2026
Unprompted review
Reply from High Street TV
We sincerely apologize for the frustration and inconvenience caused by your recent orders. We understand how disappointing it is to have items out of stock after your order was placed. If you can kindly reply to the Trust Pilot email with your details I will investigate further.
Kind regards
Janine
Excellent customer service
Ordered through highstreettv and delivery was quick. I had a query about the product and Nimmy in Customer services was excellent at sorting it out for me. Very impressed with the service.
July 8, 2026
Unprompted review
Reply from High Street TV
Thank you for your kind words, Steve.
We’re glad to hear that your experience with our customer service was positive and that your query was resolved quickly.
We appreciate your feedback and will be sure to share it with Nimmy.
Many thanks, Michael
Frustrating start
Frustrating start, but exceptional resolution by the Team Leader!
I initially had a very frustrating experience with a return for a faulty Mattress Maid. I had requested a refund on my original order, but a replacement was accidentally sent out instead, and I was given completely incorrect information regarding the 14-day return policy by an advisor.
However, once John (the Sales Team Leader) stepped in, the service completely turned around. He took immediate accountability, apologized sincerely for the mistakes made by his team, and provided a free return label. To my complete surprise, he even issued my full refund of £44.99 as a gesture of goodwill before the package had even arrived back at their warehouse.
While the initial process went wrong, John showed exactly what great customer service looks like when resolving a mistake. Thank you, John, for sorting this out so efficiently and putting my mind at rest!
This hasn't put me off from shopping at High Street TV.
July 7, 2026
Unprompted review
Reply from High Street TV
Thank you for sharing your experience, Ms Pieta.
We’re sorry for the initial frustration but are glad to hear that John was able to resolve the situation to your satisfaction.
Your feedback highlights the importance of accountability in customer service, and we appreciate your understanding and continued support.
Many thanks, Michael
My call was answered with little…
My call was answered with little waiting time. The call handler was very helpful and was able to provide me with the information I required regarding the placement of an order.
June 30, 2026
Unprompted review
Reply from High Street TV
Thank you for your feedback, Mrs Pucknall.
We’re pleased to hear that your call was answered quickly and that our team was able to assist you effectively.
If you have any more questions, feel free to reach out.
Many thanks, Michael
Query resolved quickly with no fuss
Anna was quick to respond and provided a resolution quickly and efficiently
July 9, 2026
Unprompted review
Reply from High Street TV
Thank you for your review, Paula.
We’re glad to hear that Anna was able to resolve your query quickly and efficiently.
Customer satisfaction is important to us, and we appreciate your feedback.
Many thanks, Michael
I ordered two fans through their Amazon…
I ordered two fans through their Amazon shop. One arrived with the incorrect base part. I called customer services who were really helpful and arranged for the correct part to be sent out next day delivery.
July 8, 2026
Unprompted review
Reply from High Street TV
Thank you for your feedback, Kari.
We’re glad to hear that our customer service team was able to assist you promptly with the issue regarding your fan. We strive to ensure our customers receive the correct parts and appreciate your understanding in this matter. If you have any further questions or need assistance, please don’t hesitate to reach out.
Many thanks, Michael
Ordered a hose pipe from high st tv but…
Ordered a hose pipe from high st tv but I took the details from high st from I1 phone I thought it was £39 pounds ordered it the price I paid was £60 odd
Also I could have 15per cent off buy saying sale no one advised me that by buying on phone it was nearly £15 dearer I was disappointed 😞 I now know I have to double check everything before I buy.
July 1, 2026
Unprompted review
Reply from High Street TV
We're truly sorry to hear about your disappointment regarding the price difference and the missed discount for your hose pipe order. We understand how frustrating it is when expectations about pricing aren't met. We appreciate you bringing this to our attention. Please provide your details so that we can look into this for you, Anna
Easy to order
Easy to order. Delivery was quick & well packaged. Would recommend to friends
April 8, 2026
Reply from High Street TV
Thanks for your review, Angela.
We love to hear back from our customers and really appreciate your feedback.
Many thanks, Michael
Resolution Satisfactory
I would like to thank John Constantine for resolving my issue of returning the cooling fans back to HighStreetTV. Eventually it was simple and effective Customer Service.
The reason I have left 4 stars is because eventually there was a satisfactory end to a process that, I feel, shouldn’t have been this painful, on the basis I don’t like speaking to Customer Service on the phone due to reasons already pointed out in my previous review. I’m sure valuable lessons were learned and I’m sure HighStreetTV will ensure the appropriate action/training are taken for the future.
Please don’t take my experience as a rule of thumb. We are, after all, human and do make mistakes but we strive to rectify them.
I would use HighStreetTV again in the future now they came good.
Thank you.
July 7, 2026
Unprompted review
Reply from High Street TV
Thanks for your reevaluation, Mr Taylor.
We appreciate your feedback on what started as a poor
experience. We are very grateful for the opportunity to correct things and hope that your next shopping experience with us is smoother.
Many thanks, Michael
Ordered fan it came quickly but the…
Ordered fan it came quickly but the parts on the stand didn’t fit when phoning customer services it took ages and the recorded message kept saying to be polite to the staff which I thought was rude in its self as I really don’t need to be told to be polite when I finally got through to them I didn’t think they were that polite to be honest. The problem solved but I sent it back as I wasn’t happy with the customer service
June 26, 2026
Unprompted review
Reply from High Street TV
Thank you for taking the time to share your feedback regarding your recent experience with us, Jeanette.
We are pleased to hear that your fan arrived promptly, but we are truly sorry to learn about the issues you encountered with the stand and any recorded message that you felt was unwelcome.
If you could please share your contact details requested by Trustpilot, we can investigate the issues faced and ensure they do not happen in the future.
Many thanks, Michael
Great Site
My apologies, I was commenting on the wrong site, High Street TV offers free phone service and great customer satisfaction.
July 4, 2026
Reply from High Street TV
Good afternoon Andrew
Thank you for taking the time to talk to me just now, as discussed you have now noticed that it was a different shopping channel that has a premium rate number and not High Street TV as we offer a freephone number 0800 111 4022.
Please check your emails with what we discussed.
With kind regards
Janine
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