Steve Mooney who installed our HiHi system was brilliant, explained what he was going to do and once installed explained how everything works. Very professional and extremely polite. He made it a very... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dealing with Mitch today to sort our network and voice service out (Remotely). Superb knowledge, called back when he said he would and took ownership of the problem and more importantly resolved the... See more
Company replied
Jack came after a full day on another job to attend to our call to avoid us having to wait any longer to get our phone working. He got the replacement phone installed and checked the full system and l... See more
Company replied
I experienced an issue with the sound on my HiHi4 phone, whenever I received calls, I couldn’t hear the person on the other end. I explained to Lewis that I had recently switched to a WFH setup, a... See more
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Company details
Information provided by various external sources
Say Hello to HiHi2 from HiHi; the UK's only Google certified business phone. Discover a world of apps on a truly intuitive and flexible device.
Contact info
United Kingdom
- hihi.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
we had no internet and nathan talked us…
we had no internet and nathan talked us step by step to sort this , he was very polite and helpful
June 4, 2026
Unprompted review
Reply from HiHi Limited
Hi there,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that Nathan was able to guide you step by step and get your internet back up and running. It’s great to know you found him polite and helpful throughout.
Your kind feedback is very much appreciated, and we’ll be sure to pass this on to Nathan.
Kind Regards,
Sasha
Devante Excellence
I spoke with Devante earlier today and he was awesome. He was resourceful, creative, and effective. Most importantly, he helped me resolve the issues I was facing with the HiHi app. Thank you Devante
June 2, 2026
Unprompted review
Reply from HiHi Limited
Hi SB,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that Devante provided such excellent support and was resourceful, creative, and effective in resolving your issues with the HiHi app.
Your kind feedback is very much appreciated, and we’ll be sure to pass this on to Devante.
Kind Regards,
Sasha
Avoid Hi Hi/4Com if you would like consistent broadband service
Whilst it is well documented that Hi Hi is expensive and locks small businesses into long contracts, their broadband arm, 4 Com are also inconsistent in level of service. Whilst on one hand I am offered bespoke help on an issue, involving an IT technicians time, on a basic essential such as broadband signal, they have proved really unhelpful. For the past 16 weeks I have been trying to get help as the broadband keeps dropping out on one of our 2 identical broadband lines on site. BT Open Reach was sent out 4 weeks ago and the engineer, who monitored our connection long enough to witness it dropping in person, diagnosed that the line was working up to the connection box in our office building, but that the Router, supplied by Hi Hi/4Com was faulty. After 4 weeks of trying to get it sorted since then and numerous calls, wasting so much valuable management time in a small business, they have refused to replace it. My advice to any business - large or small is to avoid Hi Hi and 4Com.
June 2, 2026
Unprompted review
Devante was extremely patient and…
Devante was extremely patient and helpful throughout the call. He took the time to understand the issue properly and resolved it quickly. Excellent service.
June 1, 2026
Unprompted review
Reply from HiHi Limited
Hi Donald,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that Devante was extremely patient and helpful throughout your call, taking the time to fully understand the issue and resolve it quickly.
Your kind feedback is very much appreciated, and we’ll be sure to pass this on to Devante.
Kind Regards,
Sasha
He was very helpful and sort out our…
He was very helpful and sort out our internet problem quickly.
May 31, 2026
Unprompted review
Reply from HiHi Limited
Hi Jaymal,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that the issue with your internet was resolved quickly and that you found the support helpful. Your kind feedback is very much appreciated.
Kind Regards,
Sasha
George was absolutely amazing
George was absolutely amazing, i panicked all morning when my business wifi cut out, i ended up resetting my router and caused more work but he was patient, kind and so so helpful. so appreciated!
May 30, 2026
Unprompted review
Reply from HiHi Limited
Hi Ross,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that George provided amazing support during what must have been a stressful situation with your business WiFi. It’s great to know he remained patient, kind, and helpful while getting everything back up and running for you.
Your kind feedback is very much appreciated, and we’ll be sure to pass this on to George.
Kind Regards,
Sasha
Had a great experience as usual with…
Had a great experience as usual with 4com who are always super helpful. Devante was very responsive and quick with the issue i was having with our office devices and it was much appreciate given the time crunch. Thank you!
May 27, 2026
Unprompted review
Reply from HiHi Limited
Hi Amy,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that you continue to have great experiences with 4Com and find the team consistently helpful. It’s great to know that Devante was responsive and able to resolve your issue quickly, especially during a time crunch.
Your kind feedback is very much appreciated, and we’ll be sure to pass this on to Devante.
Kind Regards,
Sasha
Support service is super fast!
Slight issue on updating software, their support team resolved quickly and efficiently. They were very helpful and gave lots of tips and a guide to using it. Definitely recommend.
May 27, 2026
Unprompted review
Reply from HiHi Limited
Hi Meg,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that our support team was able to resolve the issue quickly and efficiently, and that you found the guidance and tips helpful. Your recommendation is very much appreciated.
Kind Regards,
Sasha
Friendly and Efficient Service
We had multiple requests within a single email, all of which were handled by the support technician, Devante. He provided clear instructions over the phone in a friendly and professional manner, and then efficiently carried out the necessary changes effectively.
May 27, 2026
Unprompted review
Reply from HiHi Limited
Hi Ifan,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that Devante was able to assist with all your requests in a friendly and professional manner, providing clear instructions and handling everything efficiently. It’s great to know the process was smooth and met your expectations.
Your kind feedback is very much appreciated, and we’ll be sure to pass this on to Devante.
Kind Regards,
Sasha
Phone set-up engineer
Our phone set-up engineer, Steve, was extremely helpful and patient. Everything was explained clearly and all questions answered in an easily understandable way. Now using our new phones like pro's.
May 26, 2026
Unprompted review
Reply from HiHi Limited
Hi there,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that Steve provided such helpful and patient support during your phone set‑up, and that everything was explained clearly and confidently. It’s great to know you’re now using your new phones like pros!
Your kind feedback is very much appreciated, and we’ll be sure to pass this on to Steve.
Kind Regards,
Sasha
Elliot Neill
Elliot Neill, Deployment Engineer from 4Com, came to install our new HiHi phones and Yealink handsets today, and the service was excellent from start to finish.
Elliot was professional, friendly, and highly understanding of the fact that he was working in a nursery environment. He carried out the installation efficiently and with minimal disruption to our staff, children, and daily routines.
The handover process was smooth, everything was explained clearly, and the entire setup was completed quickly and to a high standard. Elliot's approachable manner and attention to our needs made the whole experience stress-free.
We are very pleased with the service and would highly recommend Elliot and the 4Com team. Thank you for a fantastic installation experience!
May 27, 2026
Unprompted review
Reply from HiHi Limited
Hi Lisa,
Thank you for taking the time to leave us such a positive and detailed review. We’re delighted to hear that Elliot Neill provided an excellent installation experience from start to finish. It’s great to know he carried out the work professionally and efficiently while being respectful of your nursery environment and minimising disruption.
We’re especially pleased that the handover was smooth and everything was clearly explained, helping to make the whole process stress‑free. Your kind words about Elliot’s approachable manner and attention to detail are very much appreciated, and we’ll be sure to pass this feedback on to him.
Thank you again for your recommendation — it means a lot to the team.
Kind Regards,
Sasha
Solution resolved fast
Davante listened to my problem and took full charge in resolving it straight away! He was very helpful as he liked to be challenge by issues raised in the system.
Very quick to help rectify all the concerns raised efficiently and quickly. Thank you !
May 22, 2026
Unprompted review
Reply from HiHi Limited
Hi Suzanne,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that Devante listened carefully and took full ownership of resolving your issue straight away. It’s great to know he was able to address all your concerns quickly and efficiently. Your kind feedback is very much appreciated, and we’ll be sure to pass this on to him.
Kind Regards,
Sasha
VERY HELPFUL
VERY HELPFUL, EXPLAINED CLEARLY AND SORTED THE PROBLEM. I HAD CALLED TWICE BEFORE AND NO ONE WAS HELPPING.
GREAT CUSTOMER SERIVES THANKYOU
May 22, 2026
Unprompted review
Reply from HiHi Limited
Hi Lush Living Ltd,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that the issue was clearly explained and resolved for you after your previous experiences. It’s great to know you received the level of support you were expecting this time. Your kind feedback is very much appreciated.
Kind Regards,
Sasha
Devante was very helpful and solved the…
Devante was very helpful and solved the issue quickly and professionally.
May 21, 2026
Unprompted review
Reply from HiHi Limited
Hi Scott,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that Devante was able to help and resolve the issue quickly and professionally. Your kind feedback is very much appreciated, and we’ll be sure to pass this on to him.
Kind Regards,
Sasha
Great Service from Devante in sorting…
Great Service from Devante in sorting out OOH diverts up. Thank you!
May 21, 2026
Unprompted review
Reply from HiHi Limited
Hi London Morgan,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that Devante provided great service and was able to sort out your out‑of‑hours diverts quickly and efficiently. Your kind feedback is very much appreciated, and we’ll be sure to pass this on to him.
Kind Regards,
Sasha
Rude and unprofessional
Initially they come across quite friendly and till you get a phone call back from the sales team starts to going through packages then fails to mention about the seven year contract they wanted to put me in but they did not mention about the upfront cost of 150 pound which were the initial contact I had was never mentioned and he said that there was no up from cost and he did not mention any terms of that length of contract or anything like that I don't know how anyone can run in business like that ripping people off I've seen other reviews of nearly the same thing go with a revital company and avoid this company are all costs as they just pressure people into trying to sign themselves into a lengthy contract and then known as four comms limited
May 21, 2026
Unprompted review
Reply from HiHi Limited
Dear Mr Stevens,
We are sorry to read of your feedback. To enable us to assist with your concerns raised, we kindly ask that you reach out to us directly at cs.support@4com.co.uk as we are unable to identify your account with the details provided.
Many Thanks,
Rebecca
Top teir service.
Devante was very friendly and was able to get my issue sorted quickly and effectivly. Highly recommend.
May 19, 2026
Unprompted review
Reply from HiHi Limited
Hi Grace,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that Devante provided friendly support and was able to resolve your issue quickly and effectively. Your recommendation is very much appreciated, and we’ll be sure to pass this feedback on to him.
Kind Regards,
Sasha
I called for help setting up our Voicemail
I called for help setting up our voicemail system as it has not been working. Zack C-Bennett resolved the issue quickly and made sure everything was working correctly. Very friendly and helpful!
May 19, 2026
Unprompted review
Reply from HiHi Limited
Hi Jasmin,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that Zack C‑Bennett was able to resolve the issue with your voicemail setup quickly and ensure everything was working correctly. It’s great to know you found him friendly and helpful. Your kind feedback is very much appreciated, and we’ll be sure to pass this on to Zack.
Kind Regards,
Sasha
Elliot from hihi.co.uk
Elliot from hihi.co.uk came to install our new phone system. He was very helpful and explained what he was doing. Made the process very easy
Thank you
May 18, 2026
Unprompted review
Reply from HiHi Limited
Hi Diane,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that Elliot made the installation process easy and took the time to explain everything clearly while setting up your new phone system. Your kind feedback is very much appreciated, and we’ll be sure to pass this on to him.
Kind Regards,
Sasha
I phoned up to add a new phone to the…
I phoned up to add a new phone to the system and it was sorted very quickly . Zach was polite and sorted out the issue promptly
May 18, 2026
Unprompted review
Reply from HiHi Limited
Hi Annie,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that adding the new phone was sorted so quickly and that Zach was polite and able to resolve the issue promptly. Your kind feedback is very much appreciated.
Kind Regards,
Sasha
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