Hike Care Reviews 

Reply from Hike Care

Aug 1, 2025

We’re genuinely sorry to hear how frustrated and disappointed you feel — that’s not the experience we want anyone to have, and we understand how upsetting this has been for you.

To clarify: we do not purposefully send incorrect sizes. All orders are processed exactly as placed, and if there’s ever an issue with size, we do everything we can to resolve it fairly. We also deeply regret if your early email wasn’t acted on in time to adjust the order before shipping.

Regarding the return address — we completely understand why returning the parcel to the Uxbridge location felt logical. However, that address is part of our external logistics network and not authorized for returns or refunds. Our official returns center is in North Macedonia, which is stated in our return instructions. Without receiving the product through the proper return channel, we’re unfortunately unable to complete the refund process.

That said, your experience clearly didn’t meet expectations, and we’d like to try and make it right. Please reach out again to info@hike-care.nl with your order details. Even if the return was sent to the incorrect address, we’ll see what we can do to offer a resolution.

We are a legitimate European-based company, and we take all feedback seriously — including the critical ones — as part of our effort to improve.


Kind regards,
Team Hike Care

Reply from Hike Care

Jul 31, 2025

We’re truly sorry to hear that you’re disappointed — this is absolutely not the experience we want our customers to have.

We take product quality and customer support very seriously, and we understand how frustrating it is when expectations aren’t met. Please know that we are a European-based company, and we respond to every inquiry sent to info@hike-care.nl — typically within 24–48 hours. If you haven’t received a reply, it may have ended up in your spam folder, or there may have been a technical issue.

Regarding your return: we do offer refunds in line with our policy, and if return shipping costs are a concern, we often suggest alternative solutions (such as a partial refund without return) to reduce hassle and environmental impact.

Please contact us again with your order number so we can help resolve this properly — we’re here to support you.

Kind regards,
Team Hike Care

Reply from Hike Care

Jul 29, 2025

We’re truly sorry to hear that your experience has been disappointing — that’s not the standard we aim to offer, and we appreciate you taking the time to share your feedback.

We understand your frustration regarding the quality and fit, and we’re especially sorry that you've had trouble reaching us. We do our best to respond to every message within 24–48 hours, so if you haven’t received a reply, please check your spam folder or try reaching out again via info@hike-care.nl — we’ll prioritize your case immediately.

Regarding your return: while it's true that return shipping is at the customer’s expense, we do try to offer alternative solutions such as partial refunds without return, especially when the return costs are high. This is not to avoid responsibility, but to reduce hassle and minimize environmental impact where possible.

Please email us with your order number — we’d really like the chance to resolve this for you properly and fairly.

Kind regards,
Team Hike Care

Reply from Hike Care

Aug 3, 2025

Thank you for your honesty — although we’re sorry to see a negative conclusion drawn without having placed an order.

We completely understand that online reviews influence decisions, and we support everyone’s right to do their research. That said, we do feel it’s important to clarify:
✅ We are a legitimate, European-based company, not a scam or fake webshop.
✅ We offer customer support and refund options in line with EU consumer law.
✅ Many of the concerns raised in earlier reviews — including return clarity and sizing — have since been actively addressed.

Online feedback often reflects only the most critical experiences, while thousands of satisfied customers enjoy their orders without issues. We take all feedback seriously, but it's also important not to dismiss a business entirely based on secondhand assumptions.

If you ever change your mind, or simply want honest answers before purchasing, our team is always available at info@hike-care.nl — no pressure.

Kind regards,
Team Hike Care

Reply from Hike Care

Jul 25, 2025

Thank you for your feedback, and we're genuinely sorry to hear about your experience.

We completely understand how disappointing it must be to receive shoes that were expected to be waterproof and then find out they don’t hold up in light rain. While some of our models are designed to be water-repellent for daily wear, they are not intended for heavy rain or conditions requiring full waterproof protection like hiking boots or rubber footwear.

That said, if the product description gave you a different impression, we absolutely want to make this right for you. Transparency and customer satisfaction are incredibly important to us.

Please reach out to us at info@hike-care.nl with your order number, and we’ll be happy to assist with a return, exchange, or a suitable solution.

Thanks again for bringing this to our attention — your feedback helps us improve both our communication and our products.


Warm regards,
Team Hike Care

Reply from Hike Care

Jul 23, 2025

We’re truly sorry to hear that you and your kids are disappointed with our products — that’s absolutely not the experience we want anyone to have. At Hike Care, we put great care into the quality and comfort of every shoe we offer, and it’s upsetting to hear we missed the mark for you.

We understand that a credit note isn’t always what a customer hopes for, but please know that it’s offered as a gesture to help make things right. If you’d like, we’re happy to discuss other solutions to restore your confidence in us.

We take all feedback seriously and are continuously working to improve our designs and service. If you’re open to it, please reach out to us directly at info@hike-care.nl — we want to hear more and see how we can help.

Thanks for sharing your honest thoughts.


Warm regards,
The Hike Care Team

Reply from Hike Care

Jul 22, 2025

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations.

We understand your frustration regarding the sizing issue. Our product pages include a sizing guide to help customers select the correct fit, and we always recommend double-checking this before ordering. In your case, it’s good to hear the shoes fit, despite the label showing a different size.

Regarding comfort: Our shoes are designed with ergonomic features aimed at relieving pressure and supporting the foot. However, comfort can vary depending on individual needs and expectations. We’re sorry to hear they didn’t work for you.

We'd also like to clarify that we are a European-based company and that all product specifications, including orthopedic elements, are listed transparently on our website.

If you’d like to explore a solution with our customer care team, please reach out to us at info@hike-care.nl — we’ll be happy to help.

Kind regards,
Your Hikecare Team

Reply from Hike Care

Jul 23, 2025

Thank you for your honest comment — we completely understand your hesitation. It's natural to feel cautious when shopping online, and we respect your decision to check reviews first. That said, we’d love the chance to clarify a few things, as your message touches on concerns that matter deeply to us.

We are a European-based company with a clear commitment to quality and customer care. It’s disheartening to see how some scattered negative reviews can sometimes overshadow the thousands of happy customers we’ve served. Unfortunately, like many growing brands, we’ve also been targeted by spam, fake reviews, and misrepresentations, which don’t reflect the true experiences of the majority of our community.

On the subject of trust and reputation: we take these matters incredibly seriously. Every product we send is quality-checked, and every message that reaches us at info@hike-care.nl is answered — always. If there has ever been a delay, it’s never intentional, and we’ve already improved our response time significantly this past year.

If you’ve seen comments about product smell, please know that, on rare occasions, a temporary scent may come from packaging materials — something that can happen with sealed footwear — but it’s harmless and fades quickly. We never compromise on safety or quality.

Our return policy is straightforward and designed to protect the customer. If something doesn’t fit, doesn’t feel right, or just doesn’t meet expectations, we’ll work to make it right — no hidden tricks or dodging responsibility.

We are not a scam. We’re not some careless drop-shipper. We are a team of real people who care deeply about what we do, and it’s painful to see our reputation questioned by misinformation or assumptions. We’d be more than happy to answer any specific concerns directly — just reach out to us at info@hike-care.nl and we’ll gladly help.

No pressure at all, but if you ever do reconsider, we’d love the opportunity to earn your trust — not through advertising, but through action.


Warm regards,
The Hike Care Team

Reply from Hike Care

Jul 9, 2025

We are sorry to hear that your experience with Hike Care did not meet your expectations. Please know that we take your feedback seriously and do not take lightly the frustration you and others may feel when a product doesn't align with what was hoped for.

That said, we would like to make one thing clear: Hike Care is not a scam and certainly not a company acting with malicious intent. We are a legitimate European-based brand, operating across multiple countries and delivering thousands of orders per month. While some customers are dissatisfied, many others are pleased with both our service and our product — and continue to return.

Regarding our return policy: We understand the frustration of having to return an item to North Macedonia. This return address is part of our centralized warehouse and logistics network, not a tactic to create obstacles. Still, we agree this isn’t ideal for everyone, which is why we offer several options — including partial refunds without the need to return, or exchanges — to help resolve issues more conveniently.

In terms of product quality, we recognize that expectations vary, and if a customer is not satisfied, they are absolutely entitled to a resolution. That is precisely why we encourage all customers to reach out to us directly at info@hike-care.nl, where our team is ready to assist. We also continue to improve based on critical feedback like yours.

While we completely respect your right to warn others, we do ask that accusations about fraud or illegitimacy be weighed carefully against the facts. We are a real business — one that sometimes falls short, but is always willing to take responsibility and improve.


Sincerely,
Team Hike Care

Reply from Hike Care

Jul 6, 2025

Goedemorgen,

Thank you for sharing your experience. We’re truly sorry to hear that the shoes did not meet your expectations and that the return process left you feeling frustrated. Your concerns are valid, and we would like to take this opportunity to clarify a few important points, not only for you but also for others reading this review.

Hike Care is a fully legitimate European-based brand committed to providing comfortable footwear and responsive service. We are not, in any way, a scam. We serve thousands of customers every month and pride ourselves on resolving issues fairly — especially when a product does not fit or meet a customer’s needs.

Regarding the return process: it’s correct that our return facility is located in North Macedonia. This is part of our central logistics structure, and we understand that international returns can be costly depending on the local courier. That’s exactly why, in many cases, we offer partial refunds — such as the 40% option you mentioned — to help avoid inconvenience for the customer. This solution is meant to give choice and reduce the burden of a return that might not be economical. However, it is never intended as a way to avoid responsibility.

It is concerning to us that your subsequent emails did not receive a timely reply. That is not the standard of service we aim for. If you have not yet received your refund or would like to resolve this matter properly, please contact us again at info@hike-care.nl with your order number. We will ensure your case receives immediate attention and a fair resolution.

We understand your disappointment and regret that your experience has led you to believe the worst. But we assure you: we are a transparent and accountable business, and we welcome dialogue — even when things don’t go as planned.


Met vriendelijke groet,
Het HikeCare Team

Reply from Hike Care

Jul 6, 2025

Thank you for your review. We’re sorry to hear that the shoes did not fit as expected and that the return process has caused frustration. We understand how disappointing it is to order a size up and still find the product too small — especially when you are then faced with the prospect of international return shipping.

To clarify: while Hike Care serves customers in the UK and across Europe, we are not a British company. We are a European-based brand with an international fulfilment and logistics structure, including our return facility in North Macedonia. This setup allows us to deliver to many countries efficiently and keep our prices competitive. However, we do understand that returning an item internationally — particularly if the return shipping cost is high — can be frustrating, especially when it approaches or exceeds the value of the product itself.

This is precisely why, in cases like yours, we often offer alternative solutions such as partial refunds or exchanges without requiring a return. These are meant to reduce the burden for customers while still acknowledging that the product didn’t meet expectations. If this wasn’t clearly offered to you or you haven’t had a response yet, we apologise and would like to fix that immediately.

Please reach out to us again at info@hike-care.nl with your order number, and we’ll ensure that someone from our support team responds promptly with the most reasonable solution for your case. We take your feedback seriously and are always working to improve how we communicate and serve our customers.

Despite the inconvenience, we hope we can still turn this into a positive experience for you.


Kind regards,
Team Hike Care

Reply from Hike Care

Jul 1, 2025

Thank you for your feedback — we understand your frustration, and we want to respond transparently.

Regarding price differences online
We realize it can be upsetting to see similar-looking products offered on different platforms at a lower price. While some designs may appear visually similar, it's important to note that materials, insole technology, durability, after-sales support, and shipping processes often vary significantly. At Hike Care, we don’t simply resell — we focus on offering a full customer experience with curated products, responsive support, and clear delivery tracking.

On value and service
Our pricing reflects more than just the physical product — it also includes customer service, European order fulfillment, returns support, and post-purchase care. That said, if you believe something was not as described or if there’s a quality issue, we encourage you to contact us at info@hike-care.nl. We take such concerns seriously and are happy to look into your specific order.

We’re here to help, and we always strive to do right by our customers — even when things don’t go perfectly.

Sincerely,
Team Hike Care

Reply from Hike Care

Jun 29, 2025

We’re genuinely sorry to hear that you were so disappointed with your purchase. This is certainly not the experience we want for any of our customers.

On product quality
Our shoes are designed using lightweight materials to maximize comfort, especially for those with sensitive feet or joint issues. We understand that this can feel different from traditional footwear, but please know they are not “plastic” in the disposable sense — and never intended to appear that way.

On our company and refund process
We are a legitimate, European-based company that serves thousands of customers across Europe. Refunds are absolutely possible within our return policy, which is clearly outlined on our website. If something went wrong with your return process or if we missed an email, we want to make that right.

Please reach out
Even if you've already disposed of the product, we’d still like to understand what happened and see what we can do. Feel free to email us at info@hike-care.nl, and we’ll look into your case with personal care.

We’re here to help — and we do take feedback like yours seriously.


Sincerely,
Team Hike Care

Reply from Hike Care

Jun 28, 2025

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you were disappointed with your order — that’s never the outcome we aim for.

Product quality and design
Our trainers are designed for comfort and everyday wear. They are made using lightweight materials to reduce pressure on the feet, which can feel different from traditional, heavier footwear. We regret that the quality did not meet your expectations and will take your feedback seriously in our ongoing product assessments.

On returns and location
We are a European-based company and clearly state in our return policy that items must be returned to our European logistics partner, currently located in North Macedonia. Return shipping is at the customer’s expense, which is common practice for many international online shops. We understand that this can feel inconvenient and are always happy to provide a discount alternative if preferred.

On refunds and trust
While we understand concerns based on other reviews, we can assure you that we do process refunds according to our terms. We’re a legitimate company with thousands of satisfied customers, and we’re here to help resolve issues fairly. If you feel uncertain, please reach out directly — we always want to find a solution.

You can contact us at info@hike-care.nl, and we’ll gladly revisit your case with personal attention.

Sincerely,
Team Hike Care

Reply from Hike Care

Jun 28, 2025

Thank you for your review. We’re truly sorry to hear that your experience with us did not meet your expectations. We’d like to clarify a few things for others reading this as well, so they can make an informed decision based on facts rather than frustration.

On sizing and product value
Our shoes are designed to offer everyday comfort and support at a fair price. We understand that sizing can feel different across brands or regions, which is why we offer clear size charts and encourage customers to contact us before ordering if unsure. We're sorry if the fit didn’t work out for you.

On returns and shipping
We do offer returns — this is clearly stated in our policy. However, as we work with multiple European distribution points, return costs are at the customer's expense unless there's a fault with the item. This is common among international online retailers and not part of any intent to deceive.

Regarding the language in your review
We fully respect your right to leave a negative review, but using words like “conned” can be misleading to others. Hike Care is a legitimate European company with thousands of satisfied customers. We are not perfect — no company is — but we are transparent about our terms, and we genuinely try to resolve all concerns fairly.

If you’d like to reopen the conversation and find a solution, we invite you to contact us at info@hike-care.nl. We're here to help.

Sincerely,
Team Hike Care

Reply from Hike Care

Jun 29, 2025

We’re truly sorry to hear that you feel this strongly about your experience, and we understand that when expectations aren’t met, it can be deeply frustrating. However, we’d like to take this opportunity to clarify a few important things — for you and for others reading this.

We are a legitimate European business
Hike Care is a registered company, operating within the EU and serving thousands of satisfied customers. While we understand that not every experience is perfect, calling for our business to be “shut down” does not reflect the reality of how we operate, nor does it help resolve individual concerns.

We take all reviews seriously
Yes, there are critical reviews — and we respond to them, take them seriously, and use them to improve our products and service. But there are also many satisfied customers who receive their products as expected and are happy with the comfort we aim to provide.

We’re here to resolve your issue
If something went wrong with your order — whether it's a sizing issue, delivery delay, or refund question — we want to hear from you directly. Please contact us at info@hike-care.nl with your order number, and our support team will look into your case with urgency and fairness.

Your trust matters to us, and we’re committed to doing the right thing.


Sincerely,
Team Hike Care

Reply from Hike Care

Jul 7, 2025

Thank you for sharing your experience. We're very sorry to hear that your order did not meet your expectations and that the return process caused additional frustration. We take your feedback seriously and would like to clarify a few important points for you and for others who may be reading.

First and foremost, we deeply regret that the trainers did not arrive in time before your holiday, and that their quality did not live up to what you had hoped. While many of our customers are satisfied with our footwear, we understand that expectations can vary — especially when trying a product for the first time. You deserve to receive items that meet your standards, and we're sorry this wasn’t the case.

Regarding the return process: our central return hub is located in North Macedonia. This is part of our international logistics network, and although we serve customers across the UK, Europe, and beyond, we do not currently operate a UK-based returns facility. We are transparent about our return policy and location in our terms and conditions, which are available before checkout — though we understand that not everyone reads them in detail during the order process.

We do not intentionally make returns difficult, and certainly not to avoid our responsibilities. When the cost of a return shipment is high compared to the product price, we often offer practical alternatives such as partial refunds or store credit — not to diminish your rights, but to avoid putting further financial strain on our customers. Of course, if those solutions aren’t acceptable, we will always honour a valid return, provided the item is sent back in its original condition.

We are a European-based brand and do our best to communicate this clearly in our terms and help sections. We recognise, however, that branding can sometimes create confusion, and your feedback will help us improve that transparency going forward.

We're truly sorry that this experience has led you to feel misled or unsupported. That is never our intention, and we’d be happy to take a second look at your case to see whether a more satisfactory resolution is still possible. If you are open to it, please contact us again at info@hike-care.nl with your order number and reference this review.

We appreciate your time and hope we can find a way to leave you with a more positive impression of our service.


Kind regards,
Team Hike Care

Reply from Hike Care

Jun 24, 2025

We’re truly sorry to hear that your experience with us did not meet your expectations. We understand your concern and appreciate you taking the time to share your feedback.

To clarify: Hike Care is a European-based company, and while we offer a 24-hour cancellation window, our fulfilment process is automated for faster delivery — which sometimes means orders move into processing sooner than expected. When that happens, we are unfortunately unable to stop the shipment in time.

Our return center is located in North Macedonia, which helps us consolidate returns across Europe. While we understand international returns can feel less convenient, we do our best to offer fair alternatives, such as partial refunds or product replacements. If there was any confusion around the return address, we sincerely apologise — and we’re happy to double-check this for you if you email us directly at info@hike-care.nl.

We also hear your feedback about the product weight — our shoes are designed to be ultra-light for daily comfort, but this of course varies per foot type and support needs, especially in cases like high arches. We're sorry to hear they weren't a fit for you.

Please know we never want a customer to feel unsupported. We’re always here to find a reasonable and respectful solution.

Kind regards,
Team Hike Care

Reply from Hike Care

Jun 21, 2025

We’re truly sorry to hear that your order didn’t meet your expectations — we absolutely understand how disappointing that must feel.

To clarify: while our website domain ends in .co.uk, Hike Care is a European-based company with a multilingual platform to serve customers across the UK and EU. All return and warranty policies are clearly explained at checkout and in our help center. Our return hub is in North Macedonia, and we do process refunds upon receipt and inspection, as outlined — this is standard practice and is in no way meant to prevent valid refunds.

Regarding the trainers and the ergonomic bra: our goal is always to offer affordable comfort-focused items that suit a wide range of needs, and we’re sorry these didn’t work for you. We'd love to make this right — please reach out to us at info@hike-care.nl with your order number and photos, and our support team will offer a fair resolution.

We genuinely appreciate your feedback, and we’re here to help — always.

Warm regards,
Team Hike Care

Reply from Hike Care

Jun 18, 2025

Thank you for your honest feedback. We're very sorry to hear that your experience with us did not meet your expectations.

We understand your frustration about the return process. To clarify: although our website uses the .co.uk domain for accessibility to UK customers, we are a European-based company — something we aim to communicate transparently in our shipping and return information. Our logistics partners and return centre are based in North Macedonia, and like many cross-border eCommerce companies, we operate from multiple locations within Europe.

Regarding your product concerns: we take quality seriously, and we regret to hear the shoes did not fit or feel as expected. Comfort can vary per individual, and we’re more than willing to explore a fair solution with you. In cases where the product is unworn and doesn't meet expectations, we always offer options — including a full refund upon return, or in many cases a partial refund without return, to reduce the hassle for the customer.

As for the Trustpilot rating: we do not fabricate or misrepresent our reviews. Any mention of our score on our website reflects the rating at the time of publication. Scores on review platforms can fluctuate over time as more reviews come in — especially when a product gains popularity. We are working actively with our support team to address every concern that comes in, because we genuinely care about our customers' satisfaction.

Please reach out to us at info@hike-care.nl with your order number so we can assist you directly and fairly. We’re committed to making things right where possible.

Warm regards,
Team Hike Care