Love the shoes, but I inadvertently ordered the wrong size on my first pair. Not sure this has been resolved because I emailed a request to exchange for a larger size. Then I sent a second email for... See more
Company replied
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Review summary
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Reviews shaping this summary
We received our original order on 7/24/26 and the shoes received were the wrong stile. We ordered two pair of the HF Stride – Hands-Free & Ergonomic Barefoot Shoes, one woman and one man, but the shoe... See more
Company replied
The return process is a bit cumbersome but doable. My shoes needed to be returned for a larger size so they told me to keep that pair and they would ship me another one if I would pay for the shipp... See more
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The shoes took a while to arrive but I was kept well informed of the shipping progress. I purchased the elastic lace ones to wear as indoor shoes and they are very comfortable but as the heels are so... See more
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Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Why do they allow companies to sell…
Why do they allow companies to sell products when they come from overseas?But do not mention that in their ordering form. Too many companies are doing this. And I continually read how bad they are. Yet 5 stars sometimes has a long review. Do not trust those, especially if there are many. " helpful "postings complaints
August 6, 2026
Unprompted review
Reply from Hike Footwear
Apologies for any inconvenience and frustration you may have experienced with our service. We understand how important it is to receive timely assistance, and we are sorry if your experience has not met your expectations.
Our customer service team has carefully reviewed your concern and is actively working to address it. Please check your inbox for our response, and feel free to reply so we can continue assisting you.
Thank you for your patience, understanding, and the opportunity to help.
Hike Footwear
Customer Service
Do not buy anything from this company!
I bought a pair of Hike shoes for my 93 year old mother. They did not fit her, so I attempted to get permission from Hike to return them. They asked questions about the reasons why I wanted to return them, and then have stopped responding to my emails. There is no customer service phone number. It is obvious that they want to run out their restrictive return/refund policy deadline of 14 days. So I am stuck with these brand new shoes that no one can wear. Do not buy anything from Hike!
July 23, 2026
Unprompted review
Reply from Hike Footwear
We apologize for the frustrating experience you and your mother have had with your recent purchase and the return process. We understand how upsetting it is to receive shoes that do not fit and then face delays and communication issues while trying to resolve the matter.
We regret falling short of the support and service you deserved. Your feedback is important to us as we continue working to improve our processes and provide a better experience for every customer.
Hike Footwear
Customer Service
The only complaint I would have is the…
The only complaint I would have is the option to return for an exchange without shipping costs. The good news is I love the sandals. Very comfortable except I ordered 1/2 size too big. I still have worn. Match perfectly with jeans.
August 6, 2026
Unprompted review
Reply from Hike Footwear
Thank you for taking the time to share your thoughtful feedback. We truly appreciate your comments regarding the exchange process, and we understand your concern about return shipping costs. Feedback like yours is invaluable as we continue looking for ways to improve our customer experience.
We're so happy to hear that you love your sandals and find them comfortable, even though the size was slightly larger than expected. It's wonderful to know they're still getting plenty of wear and pair perfectly with your jeans!
Thank you for your support and for choosing Hike Footwear.
Hike Footwear
Customer Service
It just took a very long time for the…
It just took a very long time for the shoes to arrive to my house once I ordered them. I did not realize they would be coming from overseas. I thought the warehouse was in the USA.
Now that I have them, I like them. Feel very natural and comfortable.
July 30, 2026
Unprompted review
Reply from Hike Footwear
We’re sorry for the extended shipping time and any confusion regarding your order. It's frustrating as it can be to wait longer than expected, and we appreciate your patience throughout the process.
We’re so glad to hear that, despite the delay, you’re enjoying the natural feel and comfort of your new Hike shoes. Your feedback means a great deal to us and helps us continue improving the experience we provide for our customers.
Thank you for your understanding and support.
Hike Footwear
Customer Service
Really enjoying the shoes.
August 6, 2026
Unprompted review
Reply from Hike Footwear
We're delighted to hear that you're enjoying your Hike shoes! Knowing they're living up to your expectations means so much to our team.
Thank you for taking the time to share your experience and for choosing Hike Footwear. We truly appreciate your support!
Hike Footwear
Customer Service
The shoes are great
The shoes are great. My feet appreciate them. I'm going to be putting some miles on them.
August 3, 2026
Unprompted review
Reply from Hike Footwear
Thank you for your wonderful feedback! We're thrilled to hear that your feet are loving your Hike shoes and that they've made such a great impression.
It sounds like they have plenty of adventures ahead, and we hope they continue to keep you comfortable with every mile. Thank you for choosing Hike Footwear!
Hike Footwear
Customer Service
I received 3 liners for my shoes
I received 3 liners for my shoes. 1 was perfect, the other two are gigantic. Please let me know how to return for my cash back.
Thanks, Rosie McGraw
June 29, 2026
Reply from Hike Footwear
We regret that two of your liners were not the correct and we genuinely mean that. You deserved to receive exactly what you ordered and we take full responsibility for that.
Please reach out to us at info@hike-footwear.com with your order details and we will personally step in and get your return and refund process started right away. We are fully committed to making this right for you as quickly as possible.
Thank you so much for reaching out and for giving us the opportunity to help. We are here for you!
Hike Footwear
Customer Service
Very poor customer service!
Very poor customer service!! my shoes are too small and they do not offer any larger size. They offered to send me another pair of shoes that I could never get into as a compromise. They also offered me a 30% refund which I think is total BS. Do not trust this company.
August 5, 2026
Unprompted review
Reply from Hike Footwear
We are sincerely sorry for the disappointment with the sizing of your shoes and the support you received afterwards. It's upsetting when a product does not fit as expected and the resolution process adds to your frustration.
Your feedback is incredibly important to us, and we are taking it seriously as we continue improving our sizing guidance, communication, and customer support processes. Thank you for sharing your experience and giving us the opportunity to do better.
Hike Footwear
Customer Service
Finally the shoes that deliver the result they advertise!!
The shoes are very comfortable and unlike any other shoe I have owned!
My wife is 74 and I am 71 we order oor shoes the same day. My wife wanted them to help with her balance issues and she is very happy with the results! I have bone on bone in both knees and will have a total replacement in Nov. The shoe have helped tremendously with my pain when walking and I prefer them as my house slippers. I have spent $150 to $200+ on all types of ortho and cushioned shoes and I did not get the pain relief I was paying for!
We love the result we get with our HIKE shoes and will not purchase any other brand!
July 23, 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for taking the time to share your wonderful experience! We're absolutely delighted to hear that both you and your wife are enjoying your Hike shoes and that they've become such an important part of your daily lives.
Knowing that your wife is happy with her shoes and that you've found the comfort you've been looking for after trying so many other options truly means a great deal to us. Hearing that your Hike shoes have become your go-to footwear is one of the greatest compliments we could receive.
Thank you for your trust, your kind words, and for choosing Hike Footwear. We're honored to have both of you as valued members of the Hike community.
Hike Footwear
Customer Service
Like wearing no shoes
I bought two pairs of your shoes. I've only worn one pair so far, and they are pretty comfortable. Almost like I'm not wearing any shoes. Very light weight
August 5, 2026
Unprompted review
Reply from Hike Footwear
We’re so happy to hear that your first pair of our shoes has provided you with such comfort and a lightweight feel! It’s wonderful to know that they feel so natural and easy to wear, almost like you’re not wearing shoes at all.
Thank you so much for taking the time to share your positive experience with us. Your feedback means a lot to our team, and we’re grateful to be part of your journey more comfortable steps.
Hike Footwear
Customer Service
Need to exchange, not getting an answer
I received the 2 pairs of shoes I had ordered. I wear a size 12, so ordered a 13. My toes bump up against the end of the toe box.
I have emailed the info email address 3 times now, starting with the day they were delivered, asking how I can exchange for a larger size, and no one has responded to me.
July 29, 2026
Unprompted review
Reply from Hike Footwear
We apologize for the sizing issue with your recent order and the frustration you’ve experienced due to the lack of response to your emails. We completely understand how disappointing it must be to receive shoes that do not fit as expected and then have to reach out multiple times without receiving the support you needed.
We truly regret the inconvenience, stress, and disappointment this has caused. This is not the level of service we want our customers to experience, and we are sincerely sorry that we fell short in providing the timely assistance and communication you deserved.
Hike Footwear
Customer Service
I received them sooner than expected…
I received them sooner than expected and they immediately felt better than any shoe I have ever owned.
August 5, 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for sharing your experience! We're thrilled to hear that your Hike shoes arrived sooner than expected and made such a great first impression.
Knowing that they felt more comfortable than any other shoes you've owned truly means the world to us. We sincerely appreciate your support and are delighted to have you as part of the Hike community.
Hike Footwear
Customer Service
I want a refund and to return these…
I want a refund and to return these I’ll-fitted shoes. However, you do not offer a FULL refund! Who does that!!!?? You must know many folks will request a refund!! Not right!!
-Annie Meyers 🙋🏽♀️
August 5, 2026
Unprompted review
Reply from Hike Footwear
We apologize for any inconvenience and frustration you may have experienced. Our customer service team has carefully reviewed your concern, and we are committed to providing the support you need.
Please check your inbox for our response, and feel free to share any additional details that may help us better understand your situation and assist you more effectively.
We truly appreciate your patience and understanding, and we look forward to helping resolve this matter as quickly as possible.
Hike Footwear
Customer Service
The shoes are comfortable to wear every…
The shoes are comfortable to wear every day. The shoes run smaller than I’m used to. Size W 8 usually run roomier for me in most brands.
August 5, 2026
Unprompted review
Reply from Hike Footwear
Thank you for taking the time to share your feedback with us. We're happy to hear that your Hike shoes are comfortable for everyday wear. At the same time, we sincerely apologize that the sizing was not what you expected, especially since you were hoping for a roomier fit in your usual W8.
We truly appreciate you bringing this to our attention. Your feedback is incredibly valuable and helps us continue improving our sizing guidance and overall customer experience.
Hike Footwear
Customer Service
Runs small
First, know that the shoes run very small. The exchange process has taken FOUR AND A HALF MONTHS. I was forced to order a different style and size. I had to email every few weeks to get an update. I was always replied to nicely, but it was always something why I wasn't getting my replacement. I will come back to leave another review if I actually like the shoes since I still haven't received the replacements. I did get a shipping notification today. We'll see.
August 4, 2026
Unprompted review
Reply from Hike Footwear
We're sorry for everything you have been through and we mean every word of that. You deserved a smooth and swift resolution from the very beginning and we deeply regret that we fell so far short of that.
We are glad to hear that you received a shipping notification and we hope your replacement pair arrives quickly and that you love them. That is the least you deserve after such a long and frustrating wait.
Please do not hesitate to reach out to us at info@hike-footwear.com if there is anything else we can do for you. We are here for you and we are fully committed to making sure this experience ends on a positive note. Thank you so much for your incredible patience.
Hike Footwear
Customer Service
No help in exchanges!!
Needed to return one of the pairs for a different size I followed the instructions on your website. No one has gotten back to me on how to initiate the return
Order # 2486163 . It’s been a week ! Can someone else help me with this? You don’t make returns and or exchanges very easy.
August 5, 2026
Unprompted review
Reply from Hike Footwear
We apologize for the frustration you’ve experienced with your return process and the lack of communication. We completely understand how disappointing it must be to encounter difficulties while trying to resolve your concern, and we truly regret that we did not make the process easier for you.
Your feedback is important to us, and we are actively working to improve our customer service, communication, and response times to provide a better experience for our customers.
Hike Footwear
Customer Service
Reply from Hike Footwear
We're so grateful for your kind words! It's wonderful to hear that you were happy with the support you received and that you're enjoying your Hike shoes.
Providing both exceptional service and comfortable footwear is what we strive for every day. Thank you for your support and for being part of the Hike community.
Hike Footwear
Customer Service
The shoes are very comfortable
The shoes are very comfortable. I am getting used to a zero-drop heel. There is plenty of toe room which is what I was hoping for. I ordered 1 size larger than what I normally wear, based on previous reviews, and I am glad I did that. Overall comfortable.
August 5, 2026
Unprompted review
Reply from Hike Footwear
We're so pleased to hear that you're enjoying your Hike shoes! It's wonderful to know that they've provided the comfort and roomy toe box you were hoping for.
Thank you for sharing your experience with sizing as well. Feedback like yours is incredibly helpful for both our team and other customers looking for the best fit. We truly appreciate you taking the time to leave such a thoughtful review and hope your Hike shoes continue to bring you comfort every day.
Hike Footwear
Customer Service
I received the wrong size and tried to…
I received the wrong size and tried to exchange for the right size. I have gotten partial effort of customer service to correct the problem & then they ignore me. I have requested a refund. I think they will ignore that too. Angry & disappointed in this company. I can’t rate their product because I can’t wear what was sent.
July 25, 2026
Unprompted review
Reply from Hike Footwear
We apologize for the experience after receiving the wrong size and not receiving the resolution you needed from our customer service team. We completely understand how upsetting it must be to have a product you cannot use and then feel left without the support you expected while trying to resolve the issue.
We regret that this has happened and appreciate you sharing your experience with us. Your feedback is important, and we are committed to improving our communication and support processes to better assist our customers.
Hike Footwear
Customer Service
Tell Hike to Take a Hike!
It took more than 3 weeks to receive the cheapo shoes. Had to email their customer service bot 7 times over a 6 day period to get a return label. Kept my post office receipt because after having to make 7 requests for a label, I knew Hike was going to try to screw me. They received the return more than 7 weeks ago and refuse to issue a refund until I provide tracking info--for a product which has been in their possession for the last 7 weeks. By the time Hike demanded tracking info., the post office receipt had faded so much that it can't be scanned and I can't read the numbers. The post office did a couple of hours of research, trying to find a copy for me, but ultimately they were unable to recover tracking information. The email chain now runs upward off 20, none of it getting me closer to a refund. The syrupy/sorry/we feel your pain emails from Hike are almost as annoying as their product is trashy. Don't buy from these scammers!
August 5, 2026
Unprompted review
Reply from Hike Footwear
We are truly sorry for the inconvenience you’ve experienced with your order. We know how disappointing it is to go through this after making every effort to resolve the issue.
This is not the experience we want for our customers, and we sincerely appreciate your patience. We are reviewing your case carefully and are committed to helping find a resolution as quickly as possible.
Hike Footwear
Customer Service
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