Hiley Scooter Reviews 

5
•
TrustScore 3 out of 5

3.2

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Company details

Written by the company

Hiley Scooter is the official platform for the European market, offering high-performance electric scooters with original products, a 1-year warranty, and direct EU shipping. Our advanced models feature powerful motors, long-range batteries, and key technologies: ✓ Safety Certifications: FCC and CE approved for reliability. ✓ Smart Security: Select models include NFC locks for keyless, anti-theft start. ✓ All-Weather Durability: IPX6/IPX7 water resistance. ✓ Enhanced Comfort: Adjustable suspension and puncture-proof tires. With professional support, Hiley delivers safe, innovative urban mobility. For any questions or requests for assistance, you can contact us: 📧Email: service@hiley-scooter.eu 🖥️Website: www.hiley-scooter.eu Our team is always ready to help you.


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3.2

Average

TrustScore 3 out of 5

5 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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3.2

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(5)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid this company i ordered a HILEY…

Avoid this company i ordered a HILEY EVO GTR they sent a HILEY EVO BASE MODEL i returned this and they said they shipped the scooter which then said delivered but was not! All i received was the ACCESSORIES
they are not being helpful they offered to replace but i just want my money back at this point and they are making me do so manh things

September 17, 2026
Unprompted review
Rated 1 out of 5 stars

​Avoid Hiley at all costs

​Avoid Hiley at all costs. They took my money, delivered a completely defective product that does not work, and refuse to fix the situation in a timely manner. Support reps Chen and Luci have shown zero sense of urgency, constantly stalling instead of providing a working unit or a refund. Save yourself the headache and buy from a company that actually stands behind its products.

July 2, 2026
Unprompted review
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Reply from Hiley Scooter

We’re very sorry for the frustration and inconvenience this has caused. Could you please provide your order number? We’ll look into the details of your case and help follow up on the situation.

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