Hiline Lighting Reviews 

34
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Fast delivery, but these clips are nigh impossible to remove once they're shut, some came already closed and I've broke my nail and a clip trying to open them again. Please redesign so they can be eas... See more

Rated 5 out of 5 stars

I bought some LED Strips for a home project and after some extensive research bought from hiline Lighting, as from the spec it looked like a good quality product! The delivery arrived on time and when... See more

Rated 5 out of 5 stars

I spoke to Polis about a DMX LED strip installation I was working on and received great advice and a quote within an hour. Goods ordered and delivered quickly. These are high quality products manufa... See more

Rated 5 out of 5 stars

Got let down by another company so gave Hiline a call at about 4pm to check if they had what I needed in stock before I ordered. Spoke to a friendly advisor who promised to call me back within a cou... See more

Company details

  1. Electronics Store

Written by the company

Hi-Line specializes in Led products design, and carefully produces unique high quality Led lighting that is promoted at selected traders worldwide; a few selection of our products sold also through Hi-line's on-line shop. All products ship out from our warehouse located in London; we do offer free same day shipping for any orders within UK. International orders are welcome, please contact us for a shipping quote.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

34 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(34)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect Customer Service

As of yet we haven't installed the LED products however my experience so far is second to none. I called on Friday, quite late close to 5pm as I had some questions before I made my first order. I spoke to a technical gentleman who talked me through each component and advised which would be best for my project. I made the order as he spoke to me. Everything was made very simple and the costs were very reasonable for each part I needed. After the conversation I finished my purchase on the easy to use fast website. I couldn't believe my eyes the next day when my order arrived... I wasn't expecting it until at least today. Everything I needed was neatly packaged into one box and I had downloaded the online Pdf instructions, together with my notes I made Friday I am now very excited to instal my LEDs. Thank you very much. Excellent customer focus.

October 6, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent quick service

Bought several things from them after spending quite a number of hours pouring over the website for information.

One item came damaged but was quickly replaced (FoC).

September 22, 2015
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Excellent sales advice and assistance from Polis who listened and then organised all the necessary products for my project and posted them to me. Prompt and courteous and very easy to deal with. Very impressed.

August 3, 2015
Unprompted review
Rated 5 out of 5 stars

Great Support & know their stuff

I have yet to buy the LED strips from Hi-Line, but I have been in constant contact with them regarding the technicalities of installing an LED solution in my Kitchen.
I can not fault them, in fact quite the opposite, as they have been fantastic in their continued email/phone support to me, which as a non-electrical person has been invaluable in ensuring that when I do buy the lights, I feel confident that everything will work together.
If you are uncomfortable with soldering and connecting up LED strips, pass your measurements onto them and they will take all the hard work out of it by doing that side of it for you.
I have no hesitation in recommending this company, superb support so far.
Colin (Manchester)

June 2, 2015
Unprompted review
Rated 5 out of 5 stars

Superb Service!

I bought some LED Strips for a home project and after some extensive research bought from hiline Lighting, as from the spec it looked like a good quality product! The delivery arrived on time and when I got stuck with installation the after service support was fantastic! No automated system, got straight through and has some professional and friendly advise. Thank you Hiline, and well done!

May 31, 2015
Unprompted review
Rated 5 out of 5 stars

Awesome Product and service...

I purchased some LED RGBW light and drivers from HiLine and requested that the led strips be cut to length and attached together with length of cable. This was done as requested and then as I needed the light next day, they were shipped at companies expense.. Polis responded to all my queries promptly and kept me updated on the status of the order.. Defo will return back for next purchase. Ohh and the lights are superb too..

May 12, 2015
Unprompted review
Rated 5 out of 5 stars

Could not have been more helpful

Rang with an enquiry which turned out not to be straightforward. I was referred to a technical guru, who could not have been more patient and helpful and sorted out my issue in record time. Not just an online supplier. Thank you.

April 14, 2015
Unprompted review
Rated 5 out of 5 stars

Outstanding

A real asset to online selling, very knowledgeable and helpful. Couldn't ask for better all round service.

March 11, 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look