Doubletree by Hilton Heathrow Reviews 426

Not what I would have expected. However.., NAME of hotel + G R CASINO should have given me a clue. Lol lesson learned

The Hilton brand has gone down-hill!!! Do not stay at this or any other Hilton. There are much better Resorts with much better rooms and most of all much better service. Hilton has forgotten to honor their paying customers. If you ever do stay at a Hilton you will encounter many bad experiences and you will be on your own. You can complain all you want and they will do nothing about it! If you call or E-mail their Corporate offices they will tell you that they do not get involved with their resorts and allow each resort to resolve their issues with guests. They do nothing for you and treat you badly while you are there, what makes you think they will make good after you are gone? Their President and Chief Executive Officer Christopher J. Nassetta does not reply to any e-mails sent to him, he plays dumb and blind!!! That says it all there, if the President of Hilton does not care about you or your bad experience at one of his Resorts, then why would you pay your hard earned money at a their Resorts?

Been on hold for about 15 minutes right now while trying to book a reservation, and get the price match they claim to guarantee. Complete garbage.

And I'm a Hilton Honors member. This is how they treat their loyal customers.

Awful! My nurse practitioner orientation was cancelled last minute pdue to covid being so bad in the area, I called in advance to cancel my stay and they would not let me cancel nor let me have a refund after I spent countless hours on the phone trying to get in touch with someone and being told “I cannot help” because you booked online. I will never stay at a Hilton nor recommend one!!! As for Hilton, shame on you for treating frontline workers as such!

Have not stayed for three years nothing has changed.
Example : cost of wi-fi £12.99
Total rip off and never again

Just to say that I had a booking problem on line for a room booked via a third party for Hampton by Hilton Bristol Airport and was assisted by a lady called Jasmine Martin. She was absolutely brilliant and as helpful as it was possible to be. First class service from her and huge thanks.

In my lifetime, stayed over 8000 nights, some at a Hilton, when available.The stay at the Hampton in Woodward, Ok. on 8/10/21 was the worst stay of all. This place needs new owners or manager. Booked a suite for the 10th of August and slowly checked in. When I got to the room, it was not the room booked, it was aStandard King..per the Manager...Melody and was given to me because th hotel was overbooked....Detail:::No chair in room, except an old dilipated desk chair, the window shades were tattered, the bathroom was dispicable, the shower door was not in the track because the track was filthy and corroded; thus the door swung out because the base track was sod full of stuff, the shower is full of mold and the grout in the bathroom was ocorroded it ran over the base to the floor. The main thing is I was there for my 20th ninth this year; I was downgraded and to make matters worse, I checked earlir in the day and confirmed. Melody was nice; but, could not see my point of view;she did comp the room given; but, we layed awake all night in the filth looking at torn wallpaper in the room and halls. No clock in the room; but, Tv did work....just did not want to lay on the floor to watch. There may have been another stay in Amarillo which was almost as bad??? But, I doubt it. Respect at my age is a big thing and I was made to be the criminal by Management; the hotel should be closed and renovated.
One bright spot was Kaila at the front desk in the morning and the breakfast was nice and attended to by the lady running it.
Hilton will never see me achieve the 21 nights...I am through.

Hilton cancelled a booking I made several weeks ago for their own convenience.

They stated that they had no other hotel they could move the booking to. That was not true. There are three other Hilton hotels in the same town, all with availability. There are other, non-Hilton group, hotels with availability within a few minutes walk of the one I booked as well.

When I followed this up with them they claimed they could not do anything "due to the time sensitivity of rates and availability". That is clearly not true. There is nothing stopping them moving the booking to another hotel.

The truth, I think, is that they are unwilling to provide any assistance or compensation for their actions. They expect me to sort it out myself and bear any extra costs that arise.

Garden Inn Stoke on Trent.

Queen sized beds aren’t UK Queen. They are in fact US size which are only slightly bigger than a double. As such had to sleep on hard sofa bed as not big enough for my wife and I. Steve, the Sales Manager, said he wouldn’t offer me their satisfaction GUARANTEED refund as it is how they choose to brand their beds, even though he acknowledged that I wasn’t satisfied. My view is that they shouldn’t use misleading US terms that mean something else in the UK. They have been reported to trading standards to investigate. Both this and the satisfaction guarantee are obviously just marketing ploys.

Note: their car park gets full very quickly. They recommend another car park across the road which actually only allows you to pay till 7am. So you’ll need to get up really early to extend it.

No complimentary vanity items. Plus, they don’t clean room unless asked. They say it’s so as not to disrupt their customers stay, but it actually was more disruptive to us as we only remembered when we left and it took ages to get hold of them on the phone.

TV remote not working. Safe was locked. Both these needed us to get them to attend to, which took a while!

Although it is lovely and clean, with nice bedding, I Wouldn’t recommend at all. After staying in lots of hotels travelling for business. I think this is one of the worst I’ve personally experienced

Upon arrival, checking in was great. The gentleman that took care of us was very kind and professional. He kept his friendliness and professionalism even after I constantly had to ask him to repeat himself (couldn’t understand through his mask) My only issue there was, when I booked my stay, I purposely left my phone number under “landline” to avoid the text solicitation. He asked for a mobile number for EMERGENCIES, we of course supplied a number. About an hour or so later, we started receiving unwanted hotel texts. No, it’s not THAT major, however, when your away and want nothing to do with your phone, it’s a bit annoying. Yes, I could have simply not checked the text but when your screen lights up with “maybe: Jennifer” (good ol iPhone) you might NEED to check that to avoid issues with ur spouse. Just saying. Even after NOT replying the texts still rolled in, unwanted. I would have been OK if we were told that the number provided would be to check in about our stay. No need to ask for a number under false pretenses.
Moving onto the room. Very clean and comfortable. The AC was great. Everything worked accordingly.
Parking: when booked, it said parking is available. I’m the type to read the fine print. No it wasn’t stated that there was an EXPENSIVE fee for parking. (I booked via Priceline) parking was an additional $35 a night. Still, no problem, nothing is free BUT be aware of the charge.
Moving along, upon checking in, we were asked to leave a $100 deposit for incidentals. No problem with that either, but why wasn’t this explained to me when making the reservation? Or even requested at the time of reservation. I paid up front for a reason.
Now here’s where it gets annoying, frustrating and the real reason for my 2 star review..
So now, I paid a total of $434.24 on Priceline, upfront. Then I paid an additional $100.00 for incidentals. Then I paid another $70 for parking. I wake up with a text from my bank, I was charged $20.00 at 4:11am. No invoice, no text from “Jennifer”, just a simple charge. Freedom to randomly charge my card? Of course we call to see what it was for and now I have CHRIS on the phone. Who by the way needs to be taught professionalism and patience..
-Hi, I was charged $20 this morning, can u let me know what that’s for please.
He says; sure and proceeds to speed through there very confusing policy. He says, we keep $100 for the incidentals and since u chose to park for two nights, we took your $70 for parking form your incidentals and charged you $20 to keep it $100.
Naturally I said, what that makes no sense.
Note: Especially since I was charged the $20 a day later, after I paid the parking. Anyone would be confused by this.
CHRIS decided to cop an attitude and reply with “well, if u listen to what I’m saying” .. No Chris, YOU listen to me.. your policy wasn’t explained to me as it should have been the time of parking charges. So maybe you should take a step back and realize that YOUR confusing policy isn’t my fault and I’m asking a simple question about where my money went at 4:11am. If the parking and incidentals charges were swapped and that was explained as it should have been, I wouldn’t be on the phone with you, now would I be? So maybe, keep your attitude and understand that your co workers didn’t do their job effectively and answer my question accordingly.
As you can see, I’m very organized, yes it’s only $20 but I want to know where my $20 went. Is that so wrong. We are polite, kind, well mannered people. Our room before check out was practically cleaned for the maids, makes their job easier. Room 1522, go ahead and verify that. What I don’t appreciate is your nasty attitude when in fact your confusing policy was the issue.
Would I stay here again, no bc the sneaky, yet justified charges annoyed me and honestly, CHRIS really killed my vibe after speaking to him. Would i recommend, absolutely not. I stay out in Philly 2 nights a month for 7 months, never coming back.

Hilton hotel is not a clean and professional chain- the quality of their service is going down everyday! I faced with blood in my room ( keys and around coffee machine ) in home2suite Hilton hotel south San Francisco. They don’t know blood can transfer disease.

Disappointing experience -Gateshead Hilton
On a positive note hotel staff were friendly and helpful to a point. The hotel is well situated. The pool is small and was busy all the time however that was to be expected as we arrived on the 19th if July the first day of most restrictions being lifted in England.
We booked a 4 night accommodation in an executive room which was not cheap, but we had not been away on holiday for 2 years and we wanted the best for my elderly dad who we took with us. First all we were unaware that parking was £14 a night in thier own car park. This was challenged and had a positive outcome. However my main disappointment was that long stays do not have a housekeeping service due to Covid restrictions. This meant no changing of sheets even in this hot weather, bins had to be emptied by ourselves and put outside our room as well as towels. Towels. toiletries and coffee etc had to be requested and then delivered. When I complained I was told that the unavailability of this service was noted on thier website and I cannot find these fine details anywhere. I was also told it was highlighted on the literature given to me on arrival which she admitted would be too late. Breakfast although a reduced price was also poor with limited range of cooked breakfast and fruit pots contained with brown apple suggesting they were not fresh. We are both keyworkers and my husband works for the NHS safety is at the forefront of our minds at all times however I am sure there could be some way around this issue. The lack of service I feel was also not reflected in price which was stated by the receptionist. If booking a long stay I recommend you get clarification before you stay. A staff member has been in touch and offered an upgrade next time we stay at Gateshead. This tokenistic offer whilst meaningful has not convinced me I was taken seriously. I am uncertain that the concern of not knowing these details prior to booking has been taken seriously hence the reason I am writing this review urging people to check these details before booking a long stay and before parking in the hotel car park.

I am a Hilton Honors member & called to check on my points balance. They transferred me to Hilton Grand Vacations to offer me a promotion, and the customer service rep was extremely rude and curt w/me after I listened to her spiel on the promotion. I decided to not go w/it, and she abruptly ended the call w/cutting me off because she couldn't get money out of me. I booked a Hilton Grand Vacation over a year ago on a package to Las Vegas, and I was not impressed w/the treatment from the employees at the hotel either. I would strongly recommend to stay away from this chain. Their employees don't seem to understand what good customer service is and are outright rude to their customers.

Honors program is so bad now. We stayed at a home2siluites for 14 days and didn't earn a stay at the lowest point hotel we could find. Staff are generally nice. Prices on their website are often higher than on other sites. And I am a platinum member. Most people I work and travel with have moved to marriot. I will too now.

Hampton Inn
Address: 136 Express Blvd, Leesville, LA 71446

The worst hotels that ever exist. The owner does not care. He is over priced and has been turned in for price inflation when there are disasters. He will charge extra fees after you have left. please beaware.

Disappointed with my stay at Double Tree Hilton Hotel Milton Keynes. Staff were professional and friendly it was the accommodation that was a let down unfortunately. I booked a Kingsize room only to find 2 single beds poorly joined together. I know what a Kingsize bed looks like and it's definitely not what we found! We did not sleep well at all due to the uneven beds and mattresses. Adding insult to injury, from about 6:30am there was disruptive noise coming from the corridor. We were on the 3rd floor and it sounded like trolleys or furniture/chairs being moved around accompanied by doors constantly banging shut! This was a bad night we had and after a long journey the last thing we expected from such a reputable hotel! We have checked out with aching backs and tiredness due to the discomfort and disrupted night spent. We checked in on 23rd July 2021 and checked out the next day. We did not speak to anyone at reception as there was one person who was on the phone for a while so we left the card in the Express checkout and left. Very very disappointed!

IF YOU STAY THERE ONCE NIGHT THEY WILL HUNT YOU CALL YOU EMAIL YOU EVERYDAY TO SELL YOU MORE VACATION AND ROOMS
I AM SOOOO SORRY I EVERY STAYED AT THE HILTON

We had a guaranteed prepaid reservation from Expedia, through cxLoyalty, an Independent Travel Booking company used by The Citibank Prestige Credit Card.
A one day before, around 4:00 PM, I called the reservation staff at the hotel, to confirm the reservation. I was told that our reservation was all okay!
We flew from Chicago to Houston and then to Jackson, expecting to arrive Jackson by 4:12 PM but we encountered a long delay at Houston. We arrived at the Hilton Garden hotel at 6:45 PM. We were told by the Shift Supervisor/Manager that our reservation was cancelled due to over booking and an air conditioning issue. We offered to accept the room with the AC issue but were told that legally they cannot rent such rooms! I asked to speak to someone higher up in the chain of command, to make good on the reservation. My request was simple: Find an equal valued room nearby and pay the additional transportation costs that we were forced to incur! By now we were starving as there was no food service at the airport gate where we were waiting for a small plane to Jackson. We told the Hilton management that we are both seniors (82- and 77-year-old) and starving.
The Hilton supervisor told us to contact Expedia as they had made the reservation. We contacted cxLoyalty, a private company, and were getting nowhere. Finally, Hilton’s supervisor said that a few rooms were available at Embassy Suites in Ridgeland, MS. and we should book quickly before they are gone! Further, restaurants will be closing by 9:00 PM. We called the Embassy Suites and booked four nights on our credit card as Hilton Garden refused to transfer our cancelled reservation.
By the time we checked in at the Embassy, it was approaching 9:00 PM. We asked them to put our food order in before it is too late!
We have missed many events at the convention. We had to get up by 5:30 AM to catch the sight-seeing bus departing at 8:00 AM. We were lugging a suitcase and using the public toilets for change of clothing! A well-planned dream vacation turned into a nightmare by this cancellation!
We hope the Hilton will live up to its reputation as a fair and responsible corporation and reimburse additional costs incurred by us for Embassy Suites, and Uber taxi services cost of under $200. We think this is a fair offer to end this nightmare. We are looking forward to a fair decision from the Hilton.

We stayed in the Hilton Doubletree Tower Bridge London. Booked and paid for Executive room and privileges which were not delivered. Complained to the manager but he was disinterested. Don’t book an executive room is my advice.

If you like to stay in a hotel with no staff to clean your rooms this is the place to stay. If you like puddles of water in the hallway by the elevator this is the place to stay. If you expect your coffee in the morning but not available this is place to stay. If you want to park a block away because no parking is available this is the Hampton to stay.