HiPay is currently holding €39.50 of my money from a failed Urban Outfitters order on April 10th. The merchant confirms there is no order and that the funds should be released, but HiPay is doing not... See more
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See what reviewers are saying
Our company has been using HiPay for a few years now and we've been very pleased with them. Our account details are easy to control and check, billing is precise, wire transfers are on time.... See more
No phone contact possible. E-Mails are answered with a 5 day delay. We are 10-year merchant and they just kicked us out without prior notification or explaination. Since years there customer support... See more
We are a merchant and have been using Hipay for many years. We use several payment providers, but with no one have we ever been as happy as with Hipay. Everything is running smoothly w... See more
Company details
Written by the company
HiPay is a global payment provider. We believe that payment goes beyond the processing of transactions. Thanks to a unique and flexible platform, we allow our merchants to get more value from their payment data, whatever the sales channel. We help our clients to optimize their conversion rate, increase their revenue and create unique purchasing experience.
Contact info
94 rue de Villiers, 92300, Levallois-Perret, France
- https://support.hipay.com/hc/en-us/requests/new
- hipay.com
2.8
Average
915 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks Jonathan for your help
Thanks Jonathan for your help. Fast and efficient to solve the issue
May 29, 2018
Unprompted review
Good experience on my side
Good experience on my side, fast transaction and good services
May 29, 2018
Unprompted review
As a payment manager for an…
As a payment manager for an international ecommerce website, I’m very satisfied using HiPay (good techno, good support)
May 29, 2018
Unprompted review
Website constantly timed out
Website constantly timed out, or declined a perfectly good credit card.
Rubbish.
May 26, 2018
Unprompted review
Absolute disgrace of a so-called…
Absolute disgrace of a so-called company
Buyer Beware, they charged me multiple times for the same item leaving me overdrawn.
May 22, 2018
Unprompted review
An absolute disgrace!
An absolute disgrace!
Stay as far away from this company as you can. If you use them remember you saw here that it would be a mistake. They messed up my order, charged me four times, cancelled my order then hours later revied it. This has left me overdrawn for the first time.
May 22, 2018
Unprompted review
Probably the worst payment processor in the world
Tried to order OnePlus 6 through this abomination of a payment processor on launch day. It crashed constantly for an hour and when finally I got through they charged my card but my order was already cancelled with oneplus, so I had to make a new order with paypal. 6 hours later I finally get a confirmation email from HiPay that the payment was successful. Now I have paid twice. What utter shambles!
May 22, 2018
Unprompted review
OnePLus6 Order
shocking... took about 50 mins of trying to pay to then get through, payment was taken, then about 15 mins later, my order randomly cancelled. I am now 478 odd quid down with no idea where it is..
May 22, 2018
Unprompted review
Terrible experience with hipay 3 failed…
Terrible experience with hipay 3 failed payments trying to buy a new phone.
May 22, 2018
Unprompted review
Poor service
I ordered a oneplus 6 phone through their system, they took the money out of my bank even though I was told it won't happen by oneplus because the order was canceled, maybe a lack of communication between the two.
In essence I ended up with twice the amount I was meant to pay out of pocket for a period of time.
Eventually they refunded me but there was no reason for me to be out of pocket for that time.
May 22, 2018
Unprompted review
Absolute joke trying to pay for a…
Absolute joke trying to pay for a OnePlus6. Server kept going down. Finally got through after 45minutes and my order was then cancelled.
May 22, 2018
Unprompted review
Order and payment cancelled
Order and payment got cancelled after hours trying to process the payment but kept getting 5** gateway errors. Unacceptable.
May 22, 2018
Unprompted review
Utter disaster trying to process…
Utter disaster trying to process payments for the new OnePlus 6, their system could not handle the traffic.
May 22, 2018
Unprompted review
Oneplus purchase - A shambles
Oneplus purchase - absolutely diabolical service, caused a massive bottleneck and constantly crashed. Absolutely awful.
May 22, 2018
Unprompted review
Terrible service
Terrible service. Took multiple attempts to process as the server was so fragile, and then when it did the transaction got flagged as fraud by my bank. What's the point.
Ended up paying with PayPal instead.
May 22, 2018
Unprompted review
I can't give less than one star
I can't give less than one star, I sure wish I could. I spent over an hour trying to buy a OnePlus 6 where I was redirected to the horrible service taht is HiPay .. 100% failure rate on payments. Finally OnePlus sent me to Paypal, first time, BOOM order paid for.
This was the first time I've ever heard of HiPay, and if I ever see an e-tailor using them in the future, I will not buy from them!
May 22, 2018
Unprompted review
Ruined my order
Absolute rubbish. Completely ruined my Oneplus order. Took my card details and says processing, then shows an error page. Who in their right mind would use this portal for such a demanding purchase. Luckily Oneplus promptly switched to PayPal
May 22, 2018
Unprompted review
OnePlus purchase.....well what can I…
OnePlus purchase.....well what can I saw. It was an absolute debacle - constantly crashed, took 90 minutes. Unacceptable
May 22, 2018
Unprompted review
My oneplus order was very stressful due…
My oneplus order was very stressful due to your system crashes. Im hoping you have not taken payment prior to it actually working
May 22, 2018
Unprompted review
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