I am giving up on Hiper. It was not easy to get it installed as they wanted to send out a technician to install a fiber box. That was a long and tedious process and I was about... See more
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Short waiting time, very pleasant customer support, quick onboarding, transparent communication. After banging my head against the wall for 2 weeks with Norlys, it was a breathe of fresh air to t... See more
Nice talking to Alexander from customer service today, seems we identified the problem with the router due to which the speed was low for the normal wifi compared to 5g wifi broadcast. Alexander has... See more
While the overall process of getting fiber installed took a bit longer than expected, I wasn't in a rush and the final setup was a breeze. I had excellent step-by-step assistance over the phone from G... See more
Company replied
Company details
Written by the company
Lige siden vi startede Hiper, har vi været drevet af at forandre og konkurrere. Vi er målrettet og stålsatte på at levere det, vi er gode til: det hurtigst tænkelige internet til den lavest mulige pris. Selvom produktet er enkelt, så kræver det fokus at få det til at fungere til perfektion. Hver dag øver vi os på at vores net bliver hurtigere, mere stabilt – bare bedre. Men stræber også efter at levere en god og kompetent service, når behovet opstår. Èn enkelt ydelse med maksimalt udbytte for vores kunder. Det er det, vi lever og ånder for hos Hiper.
Vi er kun gode til internet
Written by the company
- Fulde navn eller kundenummer
- For at kunne hjælpe dig på bedste vis, bedes du i din Trustpilotanmeldelse angive dit fulde navn eller dit Hiper kundenummer. Så kan vi bedst muligt kigge på din sag og hjælpe dig, hvis du skulle have problemer.
- Hvem er vi?
- Lige siden vi startede Hiper, har vi været drevet af at forandre og konkurrere. Vi er målrettet og stålsatte på at levere det, vi er gode til: det hurtigst tænkelige internet til den lavest mulige pris. Selvom produktet er enkelt, så kræver det fokus at få det til at fungere til perfektion. Hver dag øver vi os på at vores net bliver hurtigere, mere stabilt – bare bedre. Men stræber også efter at levere en god og kompetent service, når behovet opstår. Èn enkelt ydelse med maksimalt udbytte for vores kunder. Det er det, vi lever og ånder for hos Hiper.
- Hvad vil vi?
- Hiper vil give danskerne det bredbånd, de fortjener - nemlig stabilt internet og høje hastigheder til lave priser. Vi gør op med junglen af forskellige hastigheder og pakkeløsninger og skærer ind til benet: Op til 100 Mbit eller 1.000 Mbit.
- Hvordan gør vi?
- Hos Hiper skaber vi de bedste rammer for vores kunder. Hos os får du alt den hastighed du har behov for, til at streame, arbejde og blive underholdt, lige når det passer dig. Vi leverer kun internet og vi er gode til det.
Contact info
Teglholmsgade 1, 2450, København SV, Denmark
- 88 77 20 00
- kundeservice@hiper.dk
- hiper.dk
4.7
Excellent
54K reviews
Asks customers to review
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God service
April 14, 2026
Reply from Hiper
Kære Isak Andersen,
Tusind tak for din flotte anmeldelse og de pæne ord om vores service! Det betyder meget for os, at du har haft en god oplevelse.
De bedste hilsner
Mikkel
Really helpful customer service!
Really helpful customer service!
Was having issues with my installation. The customer service was really helpful and quickly were able to pinpoint and solve the issues with my fiber box installation. Highly recommended!
April 14, 2026
Reply from Hiper
Dear Guilherme Magrin,
Thank you so much for your kind words! We're delighted to hear that our customer service team was able to quickly help you resolve the issues with your fiber box installation. Your recommendation means a lot to us, and we're always here if you need further assistance.
Best regards,
Mikkel
Christoffer
Christoffer
He explained everything to me thoroughly and in a very orderly manner, and was very patient and tolerant.
April 12, 2026
Reply from Hiper
Kære Farzin Samadi,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at Christoffer har taget sig tid til at forklare alt grundigt og har været både tålmodig og ordentlig i sin vejledning. Vi sætter stor pris på, at du deler din oplevelse med os.
De bedste hilsner
Mikkel
The service was really good and the attendance was perfect
The service was really good and the problem was solved. Alexander helped me with the problem.
April 12, 2026
Reply from Hiper
Kære Carlos Bierkens,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at du har haft en god oplevelse, og at Alexander kunne hjælpe dig med at løse problemet. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse.
De bedste hilsner
Mikkel
Excellent and efficient support
Contacted about a potential direct on my router, immediately got a new one shipped for replacement
April 1, 2026
Reply from Hiper
Kære Roberto Cusenza,
Tusind tak for din flotte anmeldelse! Vi er rigtig glade for at høre, at du oplevede hurtig og effektiv support, og at vi hurtigt kunne sende dig en ny router. Det betyder meget for os, at du er tilfreds med vores service.
De bedste hilsner
Mikkel
Nice service I got a perfect suppe from…
Nice service I got a perfect suppe from Alexander
April 11, 2026
Reply from Hiper
Kære Sofiene Jriji,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at du har haft en god oplevelse og fik en perfekt suppe fra Alexander. Vi sætter stor pris på din feedback.
De bedste hilsner
Mikkel
Super godt customer service!!
April 10, 2026
Reply from Hiper
Kære Deepak Nair,
Tusind tak for din flotte anmeldelse og de pæne ord om vores kundeservice! Det betyder meget for os at høre, at du har haft en god oplevelse.
De bedste hilsner
Mikkel
Reply from Hiper
Kære Adam Petrik,
Tusind tak for din flotte anmeldelse og de pæne ord om Alexander! Vi er glade for at høre, at du har haft en god oplevelse med vores service.
De bedste hilsner
Mikkel
Reply from Hiper
Kære Lilian Marinov,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at du har haft en god oplevelse med Gustav fra Hiper. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os.
De bedste hilsner
Frederik
Quick response time and they solved my…
Quick response time and they solved my issue very fast. Im pleased with the service! :)
April 7, 2026
Unprompted review
Reply from Hiper
Kære David Kanyik,
Tusind tak for din flotte anmeldelse! Vi er rigtig glade for at høre, at du oplevede hurtig hjælp og fik løst din udfordring hurtigt. Det betyder meget for os, at du er tilfreds med servicen.
De bedste hilsner
Mikkel
God service
April 7, 2026
Reply from Hiper
Kære Saker Solejmane,
Tusind tak for din flotte anmeldelse og de pæne ord! Vi er rigtig glade for at høre, at du har haft en god oplevelse med vores service.
De bedste hilsner
Mikkel
Fast and on point.
Fast and on point.
Thanks, Oliver B, for helping me out with my request.
April 7, 2026
Unprompted review
Reply from Hiper
Kære Denis Gordienko,
Tusind tak for din flotte anmeldelse! Vi er rigtig glade for at høre, at du har haft en god oplevelse, og at Oliver B kunne hjælpe dig hurtigt og effektivt. Din tilfredshed betyder meget for os.
De bedste hilsner
Mikkel
Alexander was amazing !
April 6, 2026
Reply from Hiper
Kære Ava Maccoubrey sherman,
Tusind tak for din flotte anmeldelse! Vi er virkelig glade for at høre, at Alexander har givet dig en fantastisk oplevelse. Din ros betyder meget for os, og vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
De bedste hilsner
Mikkel
fixed the problem
April 3, 2026
Unprompted review
Reply from Hiper
Kære Jairo Murua,
Tusind tak for din positive anmeldelse! Vi er glade for at høre, at problemet blev løst, og at du er tilfreds med vores service. Din feedback betyder meget for os.
De bedste hilsner
Mikkel
Good service
April 2, 2026
Reply from Hiper
Kære Akhouri Abhijeet Kumar,
Tusind tak for din positive anmeldelse og de pæne ord om vores service. Det betyder meget for os, at du har haft en god oplevelse hos Hiper!
De bedste hilsner
Mikkel
Great and fast support
Great and fast support. My issue was fixed in a few minutes
April 1, 2026
Unprompted review
Reply from Hiper
Dear Luca Stefanelli,
Thank you so much for your kind words! We're delighted to hear that you received great and fast support, and that your issue was resolved quickly. Your feedback means a lot to us and motivates our team to keep delivering the best service possible.
Best regards,
Mikkel
Excellent customer service
April 1, 2026
Reply from Hiper
Kære Leonardo B.,
Tusind tak for din flotte anmeldelse og de pæne ord om vores kundeservice! Det betyder meget for os at høre, at du har haft en god oplevelse – vi sætter stor pris på din feedback.
De bedste hilsner
Mikkel
April's foold day overcharge solved
April's foold day overcharge solved, tak Oliver B
April 1, 2026
Unprompted review
Reply from Hiper
Hey Lollo,
Thank you for taking the time to write a review.
It's great to hear that Oliver was able to help you.
Please do reach out to us, should the slightest problem arise!
Best regards,
Mikkel
i ask they fix😀
April 1, 2026
Reply from Hiper
Hi FILOTIE
Thanks for the review!
We are happy that we were able to fix you're problem.
Don't hesitate to contact us again, if any problems occur.
Best regards
Mikkel
I got charged twice by mistake
I got charged twice by mistake, which was really annoying. Then I contacted the support team and Alexander got back to me fast. He was very professional. Helped me fix the issue. He made sure everything was okay.
Overall even though getting charged twice was a hassle I'm happy, with how the support team handled it. They made an effort to fix the problem. That was good customer service.
April 1, 2026
Reply from Hiper
Dear Zimri,
Thank you so much for your kind words and for taking the time to share your experience. We're sorry for the inconvenience with the double charge, but we're delighted to hear that Alexander was able to assist you quickly and professionally. It's great to know that you felt well taken care of and that our team could resolve the issue to your satisfaction.
Best regards,
Mikkel
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