The Hippodrome Casino Reviews 92

Absolutely untrustworthy, I deposited £25 because I got an email saying I would get 50 free spins, but was not awarded anything and when I tried to speak to live customer support I found that they do not have any actual help only a useless AI chatbot that does not understand anything. So then I thought I would just withdraw my money, but I got a message saying I could not use the same card I deposited with to withdraw. Avoid at all costs.

Never received my free spins,no chance to win on any slots,so far the worst online casino

I deposited £200 on Hippodrome Online, played two £5 spins and won £20. Immediately after that, I received a message saying I was banned due to “safer gambling” measures.

Since then:

My account has been locked

I can’t log in to access or withdraw my funds

I received one vague email saying I’d be paid, but that was over a week ago — still no payment

My formal complaint has been completely ignored

Live chat is a robot that refuses to put me through to a human

I have been patient, respectful, and followed the process — yet I’ve had no updates, no payout, and zero transparency. This feels like deliberate stonewalling. I will now escalate this publicly and formally if I don’t receive the money owed to me.

Avoid this casino unless you’re willing to risk being banned and blocked from your own money with no support.

Absolutely disgusting, deposited £120 and didn’t get one feature! Avoid!!!

Terrible casino u will never win one penny here bonus is none existent very corrupt how they got a licence is anyone's guess just avoid unless u want to have dead spins time after time with no chance in hell of winning anything

Never played ona site that pays so little on bonuses. I must of had about 20 bonuses and not 1 has paid over £7.50. Just greedy tight fisted scum bags

If I could give a 0 I would been playing a while won 500 tried to withdraw 5 days later still no sign so contacted them and been informed that my bank had made charges back for my deposits of 580 which is total lies so apparently the company are taking that back out my winnings theifs it's all lies gutted as enjoyed playing on there site please stay away from this company

ABSOLUTELY DISCUSTING! SO I DEPOSITED FUNDS AND PLAYED IN THERE ONLINE CASINO I WON AND MADE A WITHDRAWAL. ONLY MY DEPOSITED FUNDS GOT RETURNED TO ME AND THEY KEPT MY WINNINGS.

THEY TOLD ME IT WAS BECAUSE MY NAME ON MY ACCOUNT AND THE NAME ON MY CARD ARE 2 DIFFERERENT PEOPLE SO I EMAILED THEM ALL THE PROOF THEY NEEDED BANK STATEMENTS ETC SHOWING THAT THAT BANK CARD WAS LINKED TO MY BANK ACCOUNT AND THAT THE NAMES MATCH AND I OWN THEM BOTH.

THEY NOW REFUSE TO SPEAK TO ME . THERE LIVE CHAT NO LONGER WORKS FOR ME AND THEY WONT RESPOND TO MY EMAILS . IF THEY DO THEY TELL ME TO JUST WAIT FOR THEM TO GET BACK TO ME.

ITS BEEN 10 DAYS!

NEVER USE THIS SITE THEY ARE HORRENDOUS CUSTOMER SERVICE ARE USELESS. THEIVES 100%

Soon as your winning account closed and they say it's a duplicate absolute scum

My account was suspended without reason after making a deposit. I cannot contact any customer service representative or get my deposit back.

Avoid wagered 40£ and no wins! Not able to contact customer service to ask why did i not get 100% bonus match and 100 free spins and guess what no customer service available as it crashes when click contact online chat. Dont waste your money.

poor payouts - glitchy games - error messages - bonuses a no show - jackpots for decoration purposes only. i tried to set up a cool off but everytime i click into the option asked for username and password put it in and guess what - error message. think ill just forget about this site. looks like it has a good variety of games but the ones i played didnt spin smoothly glitchy constantly

You cant even talk to a human being, utter shite

the roullete game is fixed dnt play i stop playing as its looklike they have the ball control better to leave and leave the loss than losing more.

Avoid being conned. I opted in for 100 free spins on my first £20 deposit I wagered the £20 to receive the spins and guess what? I am wasn't eligible for free spins!!!! Why advertise a bonus then let people deposit then refuse the bonus. I definitely opted in for this bonus that was the reason I joined and deposited!!! AVOID

I deposit £100 play slot machine no opt in any bonus when slot machine got free game I win £200 total my money there is £305 I want a withdraw out money they only allow me withdraw £200 then the rest money there they say is forfeited cause is bonus credit they are cheating company when you lost how much u can deposit when u win u can’t withdraw your money AVOID IT

The lady on cash desk name Alexdra(can't see clear).Very friendly to help for counting the coin which I left..

I opted in to the welcome bonus of depositing £20 and receiving 100% bonus match + 100 fs on Big Bass Bonanza. They didn't give me it.
After waiting in a chat box for 1 hour 20 mins someone called Chesre refused to believe I did it initially said I didn't wager enough when I wagered £25 then said you didn't opt in and immediately closed the chat. Obviously a scam. I noticed they use Betway as some sort of partner I also had a similar issue with Betway.

DO NOT WASTE YOUR TIME OR MONEY, i deposited twice for a welcome bonus that does not exist..scam site stay away.. NO WAY OF CONTACTING THEM EITHER JUST A THIEF SITE

Be very careful, DO NOT play here.. 100% live roulette has a remote control, I say this because the ball took a trajectory and stopped exactly where I was not betting, it happened to me 1000 times, by the way the croupier looked at the ball, I have never seen anything like this before. 100% have remote control, and if you win more than 3-4 k all the managers and security come to your table ..I don't know why .. possibly for intimidation