The customer service from start to finish was amazing. Rhys truly made my experience picking a car and finalising te order very seamless. Nothing was too much. Imran who delivered my car arrived even... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Andy B was extremely helpful, he explained everything clearly, thoroughly and in a highly professional manner. Very friendly and excellent customer service, this is by far the best car delivery /... See more
Company replied
Very positive experience. Efficient and professional. Kyle is outstanding! Easy and quick process from choosing the right plan to approving the lease. All coordinated so well by Kyle and the team. Can... See more
Company replied
John was absolutely brilliant from start to finish. He made the whole experience feel smooth and stress-free. He took the time to walk me through all the controls and features in a clear, easy-to-unde... See more
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Company details
Written by the company
Hippo Leasing is your destination for vehicle solutions, catering to all credit types. Our extensive vehicle range, including options for individuals with challenging credit, ensures you find the perfect fit. We simplify vehicle leasing with an easy-to-navigate online platform. As experts in the leasing industry, we're committed to providing affordable and reliable options. Committed to delivering the widest variety of high-quality vehicles and exceptional customer service, Hippo Leasing is one of the UK's most reliable vehicle leasing specialists offering a range of services to customers, nationwide.
Contact info
Trident Park, BB1 3NU, Blackburn, United Kingdom
- 01254919000
- info@hippoleasing.co.uk
- hippoleasing.co.uk
4.6
Excellent
12K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Quick and easy process
April 15, 2026
Reply from Hippo Leasing
Hi Martin,
Thank you for the feedback! We’re glad the process was quick and easy.
Team Hippo
Incredibly easy company to deal with
Incredibly easy company to deal with, great attentive service from Crystal and a very smooth delivery handled by Ian. Particularly impressed with Ian's helpful nature around helping me get set up in the car, thanks hippo.
April 15, 2026
Unprompted review
Reply from Hippo Leasing
Thank you for the fantastic feedback! We’re glad Crystal provided attentive service and that Ian delivered such a smooth and helpful handover. We really appreciate your kind words.
Team Hippo
I was in constant contact with a lovely…
I was in constant contact with a lovely women Alexandra Humphreys who was extremely helpful all the way through the process would highly recommend.
April 14, 2026
Unprompted review
Reply from Hippo Leasing
Hi Lewis,
Thank you for the fantastic feedback! We’re glad Alexandra Humphreys was so helpful and kept you informed throughout the process. We really appreciate your recommendation.
Team Hippo
a woman of worry
The service was fast and and friendly. I am a woman who has no idea of buying a car and felt very concerned about not fully understanding the process. I needn't of worried, all the information was clear and included all the knowledge I would of questioned. I have already put a friend in contact with them.
April 15, 2026
Reply from Hippo Leasing
Hi Sophia,
Thank you for the fantastic feedback! We’re glad the team made the process clear and easy to understand, helping you feel confident throughout. We really appreciate your recommendation and kind words.
Team Hippo
I purchased a lease car on the proviso that it would come in time for when I needed it.
I purchased a lease car on the proviso it would be delivered by the end of the following week…Heard nothing for about a week so contacted Hippo to be told no, there’s been a delay. I cancelled the order as I needed the car as I was in a hire car. This was a week ago, despite asking 3 or 4 times, I’ve yet to receive email confirmation that my Oder is cancelled, or when I will get my 2k deposit returned. They are very friendly and attentive when you are buying, but ignore you when you cancel due to broken promises. Awful company, avoid.
Update
To be fair, when the people behind the scenes got to know about the issues I was facing, they were very good and resolved my issues in good time.
April 14, 2026
Unprompted review
Reply from Hippo Leasing
Thanks for your review.
We’re sorry to hear about your experience and appreciate how frustrating delays and a lack of communication can be, especially where you were relying on the vehicle within a specific timeframe.
Unfortunately, we’ve been unable to locate your order based on the information available. We have requested further details from you via Trustpilot so we can investigate this properly. Alternatively, please contact us directly at Customercare@hippomotorgroup.co.uk quoting ticket number 96754.
We’d really like the opportunity to speak with you directly to understand what’s happened and work towards resolving this for you.
Thank you, Chris - Customer Experience Manager
Really pleased
Really pleased. Ruby went out her way to help find a car in our budget, made the process stress free.
Would recommend.
April 14, 2026
Reply from Hippo Leasing
Thank you for the fantastic feedback! We’re glad Ruby went above and beyond to help you find a car within your budget and made the process stress-free. We really appreciate your recommendation and kind words.
Team Hippo
Zak was great from the start
Zak was great from the start, so far my experience has been great and the info you get is second to none, feel at ease dealing with these guys
April 14, 2026
Reply from Hippo Leasing
Hi Michael,
We appreciate your feedback. It’s great to hear Zak made such a positive impression from the start and that you’ve felt well informed and at ease throughout. Thank you for your support.
Team Hippo
Just had my handover with paul
Just had my handover with paul, very professional and happy with the car 👍
April 14, 2026
Unprompted review
Reply from Hippo Leasing
Hi Ross,
We appreciate your feedback. It’s great to hear Paul provided a professional handover and that you’re happy with your car. Thank you for your support.
Team Hippo
Reply from Hippo Leasing
Hi Malcolm,
We appreciate your feedback. It’s great to hear you found the team easy to talk to and that you received plenty of helpful information. Thank you for your support.
Team Hippo
Don’t use hippo very poor start to…
Don’t use hippo very poor start to finish the minute you sign the agreements and pay you £100 deposit to secure your car. There’s no contact whatsoever back called every single day and was promised someone will call me back. This has been going on for two weeks very poor customer service hundred percent do not use hippo
April 14, 2026
Unprompted review
Reply from Hippo Leasing
Thanks for your review.
We’re sorry to read your comments and this isn’t the experience we aim to provide. Unfortunately, based on the information available, we’ve been unable to locate your order to review what may have happened here.
We have requested further information from you via Trustpilot so we can investigate this properly. Alternatively, you can contact us directly at Customercare@hippomotorgroup.co.uk quoting reference 96660, along with your vehicle registration or order details.
We’d really like the opportunity to look into this and see if there’s anything we can do to assist.
Thank you - Team Hippo
5 stars for Hippo
Zac was very helpful, patient and understanding
He wasn’t pushy at all with the sales process and I would highly recommend using Hippo Leasing, I will certainly be using them again in the future
April 10, 2026
Reply from Hippo Leasing
Hi Brian,
Thank you for the fantastic feedback! We’re glad Zac was helpful, patient, and made the process comfortable without any pressure. We really appreciate your recommendation and look forward to helping you again in the future.
Team Hippo
Over piced no help when problem with…
Over piced no help when problem with vehicle, Brand new car under 3 years would not help in anyway only warn about not paying may lead to trouble. Complete waste of time keep well away from this company
March 4, 2026
Unprompted review
Reply from Hippo Leasing
Thanks for your review.
We’re sorry to read your comments and this isn’t the experience we aim to provide. Unfortunately, based on the information available, we’ve been unable to locate your order to review what may have happened here.
We have requested further information from you via Trustpilot so we can investigate this properly. Alternatively, you can contact us directly at Customercare@hippomotorgroup.co.uk quoting reference 96633, along with your vehicle registration or order details.
We’d really like the opportunity to look into this and see if there’s anything we can do to assist.
Thank you - Team Hippo
Eddy was very punctual
Eddy was very punctual, explained everything & it was a great hand over ? Very happy !
April 13, 2026
Unprompted review
Reply from Hippo Leasing
Hi Dolores,
Thank you for the great feedback! We’re glad Eddy provided a punctual and thorough handover experience. We’re pleased to hear you’re very happy and really appreciate your kind words.
Team Hippo
Prompt service
Very helpful, kept in touch all the way through, got back promptly. Mark and Jade were very friendly and answered all my queries, great service overall.
April 12, 2026
Reply from Hippo Leasing
Hi Alan,
Thank you for the fantastic feedback! We’re glad Mark and Jade were friendly, kept you updated throughout, and answered all your queries promptly. We really appreciate your kind words.
Team Hippo
Reply from Hippo Leasing
Hi Darren,
Thank you for the great feedback! We’re glad you received great service from the whole team. We really appreciate your kind words.
Team Hippo
Ryan Gaffney has been outstanding with…
Ryan Gaffney has been outstanding with his perseverance and informed me every step of the way .so far. But my personal opinion is that he should not refer his correspondence on emails ending with mate, I am a customer not a mate.
April 12, 2026
Reply from Hippo Leasing
Hi John,
We appreciate your feedback. It’s great to hear Ryan has been outstanding in keeping you informed throughout the process. We also appreciate your comments regarding communication style and will take this on board. Thank you for your support.
Team Hippo
Reply from Hippo Leasing
Hi Garry,
We appreciate your feedback. It’s great to hear the team made it easy for you to upgrade your car.
Team Hippo
Vehicle leasing
when ever I contacted Hippo The call was answer
quickly. I was dealt with efficiently and pleasantly.
Also the sales personnel (Nathan) were helpful and Knowledgeable.
April 8, 2026
Reply from Hippo Leasing
Hi David,
Thank you for the great feedback! We’re glad your calls were handled quickly and efficiently, and that Nathan was helpful and knowledgeable. We really appreciate your kind words.
Team Hippo
Alan Thomson provided an excellent…
Alan Thomson provided an excellent service from start to finish. He delivered the car smoothly and professionally, and the collection of the previous car was handled just as efficiently. Communication was clear throughout, everything was on time, and the whole process felt easy and well organised. Would definitely recommend.
April 9, 2026
Unprompted review
Reply from Hippo Leasing
Hi Joss,
Thank you for the fantastic feedback! We’re glad Alan Thomson provided a smooth and professional service throughout, with clear communication and an easy, well-organised process. We really appreciate your recommendation.
Team Hippo
Excellent service from start to finish
Excellent service from start to finish. Sprcial thanks to Holly who helped me through getting the right car for me quickly and easily.
April 11, 2026
Reply from Hippo Leasing
Hi Gary,
Thank you for the fantastic feedback! We’re glad Holly helped you find the right car quickly and easily. We really appreciate your kind words.
Team Hippo
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