Borderless AI Reviews 

43
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely reliable payment processing, noting that employee salaries, client invoices, and financial records are handled accurately and always processed on time. People also find the digital platform exceptionally user-friendly, secure, and very easy to navigate during the entire onboarding process. Some reviewers were not happy with the customer service, mentioning completely unresponsive support teams and prolonged delays when resolving general inquiries. A few other people also felt that communication could be slightly improved, experiencing frustrating payment delays and a noticeable lack of transparency from staff.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting an intuitive platform with a clean... See more

Payment

Users describe positive interactions with payment, noting that salaries and invoices are consistently... See more

Customer service

Consumers find customer service to be mixed, with many reviewers praising the prompt, helpful support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Borderless have been a part of my employment for the past 2 years and they have been so helpful in times that I need assistance for my payroll. I have experienced disputes but Borderless is always the... See more

Company replied

Rated 5 out of 5 stars

A trusted EOR who puts their customers first! The team is excellent and have HR backgrounds in order to really serve customers and employees with the right support.

Company replied

Rated 5 out of 5 stars

The best EOR platform, smooth payments. You won’t even notice that your pay was already credited. I also like the interface where you can change or update your bank details.

Company replied

Rated 5 out of 5 stars

I have been very happy with the service provided by Borderless. They have been reliable in sending invoices and making payments. I have never had any issues with them, and they have been providing gre... See more

Company replied


Company details

  1. Payroll Service

Written by the company

Borderless AI helps businesses hire and employ talent globally without the cost and complexity of establishing foreign entities, with support across almost every major jurisdiction. Its platform covers everything from employee onboarding and employment contracts to global payroll, compliance, and benefits, with dedicated in-house support to help businesses manage international teams more easily.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

43 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(43)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I get paid on time

I got paid on time, just there were few times that I struggle, but everything else i good

November 1, 2023
Unprompted review
Borderless AI logo

Reply from Borderless AI

Thank you for your review! We're glad your payments have been on time, and we're sorry to hear about the few times you struggled -- if anything ever comes up, please reach out to our support team so we can make it right. We appreciate your feedback!

Rated 5 out of 5 stars

Borderless - a positive review :)

Borderless is very effective in its customer support, features, and ease of use. The team is very approachable and efficient in assisting the queries of users.

October 14, 2023
Unprompted review
Borderless AI logo

Reply from Borderless AI

Thank you for the kind review! We're so glad you've found the platform easy to use and our team approachable -- assisting you is truly our pleasure. Thanks for taking the time to share this!

Rated 5 out of 5 stars

• Transparency

• Transparency - Example # of hours worked and the corresponding pay for the hrs worked
• User friendly- easy to navigate
• No delay - invoice are being sent in time

October 13, 2023
Unprompted review
Borderless AI logo

Reply from Borderless AI

Thank you for highlighting what matters most -- transparency, ease of use, and on-time invoices! We're glad the platform makes it easy to see your hours and pay clearly. We appreciate you sharing this!

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