I cannot rate Mr Nishikawa and the entire team at the Westbourne more highly. The advice, support and aftercare has been unparalleled. They genuinely care about you as both a patient and as a person.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I cannot rate Mr Nishikawa and the entire team at the Westbourne more highly. The advice, support and aftercare has been unparalleled. They genuinely care about you as both a patient and as a person.... See more
Company replied
I had vomiting and nauseau for 30 hours after surgery. Although I told anesthetist and nurses, I had bad nausea with anaesthetic he failed to give me any antiemetics intravenously.
All appointments were dealt with in a professional & friendly manner. Which made me feel at ease at all times. I was able to ask questions which were answered & gave me reassurance. My surgery day w... See more
Company replied
Mr Hiroshi Nishikawa, such a great surgeon! Made me feel comfortable, respected & considered my concerns. He was realistic, honest & my results show this. Amazing results & my whole surgery journey, f... See more
Company replied
Written by the company
The Westbourne Centre, 53 Church Road, Birmingham , B15 3SJ, Birmingham , United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would highly recommend Mr Nishikawa. I was very nervous with lots of questions and he responded quickly no matter now trivial and put me at ease. I had a positive experience from start to finish and the result exceeded all my expectations. Thank you so much.

Reply from Hiroshi Nishikawa
My experience from start to finish was more than what was expected. I had two consultations with the consultant before going ahead with the procedure. At both of these consultations he was understanding, considerate and really listened to what I wanted to achieve. On the day of surgery the team made me feel at ease from beginning to end. I was very nervous as this was something I wanted for a long time, the team was professional and compassionate throughout. I struggled with pain management afterwards but the team was very accommodating and quick to see me and remained in contact in the days and weeks that followed. I would highly recommend the Westbourne centre, if I ever wanted anything more in the future I wouldn’t hesitate in getting in touch. Thankyou for all your support.

Reply from Hiroshi Nishikawa
I underwent breast augmentation surgery with Mr.Nishikawa in April 2023 and I honestly couldn’t be happier with result. All experience was simply great and stress-free. Everything was explained to me in very clear & friendly manner during initial constultation by Mr. Nishikawa himself. Everyone from his team was always very helpful & friendly. Result is amazing :) If I’d know everything would be so easy I’d do it years ago.
I have upcoming liposuction in couple of days with Mr.Nishikawa and I’m not nervous about anything at all as I know I’m in the best hands possible!

Reply from Hiroshi Nishikawa
I have had several procedures carried out at the Westbourne Centre by Mr Nishikawa, including a facelift and lipoma removal. The Centre is very professional but also very friendly and gives a personal service. I would highly recommend them.

Reply from Hiroshi Nishikawa
I had to have operations to reconstruct my nose, following surgery for cancer. Mr Nishikawa explained very clearly what he planned to do. During the operations Mr Nishikawa and team were very reassuring during this stressful time. After some time for recovery I am pleased with the result. My nose is repaired and looks good. My thanks to Mr Nishikawa his admin team and nurses.

Reply from Hiroshi Nishikawa
I recently had treatment with Mr Nishikawa at the Westbourne clinic Birmingham.
The care I received was excellent, From Mr Nishikawa, his secretary, the nursing staff & everyone else at the clinic.
I had several consultations at no extra cost & my anxieties were met with reassurance & kindness. Would highly recommend Mr Nishikawa & his wonderful staff at the Westbourne Clinic.

Reply from Hiroshi Nishikawa
Mr. Nishikawa was really kind, considerate and confident throughout the consultation, the surgery and the treatment.
Thanks to his reaction and responses, I could fully trust him, which is the most important thing for a patient.
He and his secretary, Anja were always helpful and provided clear advice before and after the surgery. When I asked for the documentation for my insurance claim, which should be filled in by the surgeon, Mr. Nishikawa, they were so kind and quick to prepare them. I was very grateful about this, too.
I would not hesitate to consult Mr. Nishikawa again and would recommend his care to other patients as well. Thank you so much, Mr. Nishikawa and Anja!

Reply from Hiroshi Nishikawa
I recently underwent facelift surgery with Mr Nishikawa.From my initial consultation he immediately put me at ease taking the time to listen and answer any concerns.I felt very happy to go ahead and put my trust in him.At only 7wks.post op I feel thrilled with the results.I would like to THANK ALL THE TEAM AT WESTBOURNE FOR ALL THEIR SUPPORT REASSURANCE AND AFTERCARE.They were amazing.
MR NISHIKAWA YOU ARE AN ABSOLUTE ARTIST AND A TRUE PERFECTIONIST AND MOST OF ALL YOU CARE.THANK YOU

Reply from Hiroshi Nishikawa
Mr Nishikawa was friendly, professional and insightful. My experience was entirely positive. I enjoyed his honesty and the work he did was exceptional. The team that supported him was also great. I would strongly recommend.

Reply from Hiroshi Nishikawa
My treatment is on-going. From the consultants , nurse's to greeting by reception they are ALL so helpful, skilful and caring. I couldn't ask for better.

Reply from Hiroshi Nishikawa
Mr Hiroshi Nishikawa, such a great surgeon! Made me feel comfortable, respected & considered my concerns. He was realistic, honest & my results show this. Amazing results & my whole surgery journey, from consultation to 9 weeks post op has been amazing! Nothing but good things to say. Thank you to Mr Hiroshi Nishikawa & his team!!

Reply from Hiroshi Nishikawa
When I have attended the clinic I have always been made to feel comfortable and nothing was too much trouble. Any worries I had were answered, advice was given and they did not hesitate to put my mind at ease. I cannot rate highly enough the treatment I receive there and would recommend Mr Nishikawa to everyone for excellent service and care. A mention for his secretary Anja who was also amazing. If I called with any issues between appointment’s she would resolve them as soon as possible and confirming time frames at the same time. They really deserve 5 Stars.
I think I should have mentioned my actual operation which was carried out Sep 2023.
I had cancer of my lower lip in which Mr Nishikawa removed a third of my lip and reconstructed it. It has healed amazingly, leaving only a small scar that you can barely see.I am extremely grateful to him and his whole team. The follow ups are as i have said,

Reply from Hiroshi Nishikawa
A fabulous surgeon
A lovely man that listens and achieves everything he says he is going to do
I will definitely book more surgery with him

Reply from Hiroshi Nishikawa
Great surgeon, always listens and sincerely does his up most best to help his patients. If his unable to provide treatments he always signpost patients to other professionals who can support them in the areas of treatment they need. I won’t go to any other surgeon other then mr Nishikawa. He is 5 stars for me.

Reply from Hiroshi Nishikawa
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.