I ordered the HiZoo massager back in mid-February. I used the product for about a week and had to return it. Nothing was wrong with the equipment. My body didn't respond the way I had hoped. They were... See more
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Jack was very kind and extremely helpful! He was able to answer all my questions and was extremely professional. I’m so grateful for Jack and his kindness!
Such great help from Hizoo and Angelica. Totally understood my need of assistance and quickly responded. Resolved my problem. They’re great!
Company replied
Item arrived in damaged box and is faulty. I have contacted Hizoo three times now for support and details for return but still no response. I am really disappointed with the service or complete lack... See more
Company replied
Company details
Written by the company
HiZoo is a wellness brand dedicated to helping people look and feel their best through science-backed, non-invasive solutions. Our hero product, the HiZoo Neck & Shoulder Massager, is designed to support lymphatic drainage and facial sculpting from the comfort of home—without needles, appointments, or expensive spa visits. What sets us apart is our focus on visible, long-term results through consistent self-care. Our massager uses targeted pressure and gentle warmth to stimulate circulation, reduce puffiness, and promote skin vitality. Backed by customer testimonials and grounded in real wellness benefits, HiZoo helps users achieve that refreshed, sculpted look with ease. We believe beauty is a byproduct of balance—so our mission goes beyond surface-level results. Whether it’s starting your day feeling de-puffed and energized, or winding down with a tension-relieving massage, HiZoo makes it simple to build effective rituals into your routine. We ship worldwide, offer responsive customer support, and stand by the quality of our products. Our team is constantly improving based on customer feedback to deliver an experience that exceeds expectations. Join the growing community of users who’ve made HiZoo a part of their daily glow-up ritual. Your best self is closer than you think.
Contact info
46 Stafford St, Suite 2911, 01841, Lawrence, United States
- +1 279-226-3356
- support@hizoo.co
- hizoo.co
Breach of guidelines
Jack was very kind and extremely…
Jack was very kind and extremely helpful! He was able to answer all my questions and was extremely professional. I’m so grateful for Jack and his kindness!
April 16, 2026
Unprompted review
Jack was very supportive and…
Jack was very supportive and understanding of my issue. I appreciate his prompt reply to my email and resolving the problem.
April 15, 2026
Unprompted review
Reply from Hizoo
Hi Nadine! 😊 So glad to hear Jack took such great care of you. We always want to make sure things get sorted out quickly and easily for you. I’ll definitely pass your kind words along to him.
Thanks for taking the time to share this and for trusting HiZoo!
Such great help from Hizoo and…
Such great help from Hizoo and Angelica. Totally understood my need of assistance and quickly responded. Resolved my problem. They’re great!
April 8, 2026
Unprompted review
Reply from Hizoo
Hi Jack! It’s so wonderful to hear that Angelica took such great care of you.
We’re really happy she could jump in and get things resolved quickly. Knowing you felt supported and understood means the world to us.
Thanks for being part of the HiZoo family! 💛
Excellent customer service!
April 7, 2026
Unprompted review
Reply from Hizoo
Hi Jordan! Thanks so much for the kind words.
It’s always our goal to make sure you’re taken care of, so I'm thrilled to hear you had a great experience with the team. We really appreciate you being part of the HiZoo family!
It took awhile, but issue was resolved.
I ordered the HiZoo massager back in mid-February. I used the product for about a week and had to return it. Nothing was wrong with the equipment. My body didn't respond the way I had hoped. They were great in responding to my request and emailing me a shipping label. However, I never received the refund. I emailed back and explained the timeline. Customer service was great in responding and handling my refund as promised. There was a delay, and customer service kept me informed and up to date, communicating every step of the way. So while I didn't keep the product, the customer service was great, which is why I gave it 4/5.
April 8, 2026
Unprompted review
Reply from Hizoo
Hi Alicia! We really appreciate you sharing your experience with us.
It’s completely understandable that every body responds differently, so we're just glad you gave it a shot! I’m sorry the refund took a little longer than expected, but it’s great to hear our team kept you in the loop throughout the process.
Thanks so much for the kind words about our service—it means a lot to the whole team! 💛
Absolutely love the product and about a…
Absolutely love the product and about a year after using it, I thought it had broke. I reached out to customer service and they walked me through every step to fix it! Now we’re back in action and enjoying a relaxing massage!!
March 30, 2026
Unprompted review
Reply from Hizoo
Hey Lindsey! So glad to hear you’re back to enjoying your massages—that sounds like the perfect result. It’s awesome that our team could help you get everything running smoothly again after a year of use. We really appreciate you sticking with us and sharing the love!
This product is so painful to use
This product is so painful to use. It causes headaches and dizziness. I have asked to return and the dont respond. I tried again today but based on these reviews I dont hold out much hope. How do you have a moneyback guarantee and then just ignore the request to return it.
March 30, 2026
Unprompted review
Reply from Hizoo
Hi Pam, we're so sorry to hear you’ve been feeling unwell. Everyone’s body reacts a bit differently, and it sounds like this wasn't the right fit for your needs.
Please message us directly with your order details so we can prioritize your return and get this sorted out right away. We're here to help.
Item arrived in damaged box and is…
Item arrived in damaged box and is faulty. I have contacted Hizoo three times now for support and details for return but still no response. I am really disappointed with the service or complete lack of that I have received.
March 23, 2026
Unprompted review
Reply from Hizoo
Hi Sarah, so sorry for the radio silence and the trouble with your delivery—that is definitely not the experience we want for you. It sounds incredibly frustrating to deal with a damaged item and then feel unheard.
Please reach out to us directly with your order number so we can jump on this and get a replacement or return sorted immediately. We’ll make sure this is fixed for you. 💛
Wonderful customer service
Wonderful customer service! My massager stopped charging after a month. After I showed proof of this they shipped immediately and sent frequent emails with updates. Can’t wait to start using again! I love this product
March 25, 2026
Unprompted review
Reply from Hizoo
Hi Amy! So glad to hear our team could get you back to relaxing quickly. It’s a bummer when your routine gets interrupted, but we're happy we could make the replacement easy for you.
We can't wait for you to have it back in your hands! Thanks for being part of the HiZoo family. 😊
I have a doubt about my track…
I have a doubt about my track information and received an explanation rapidly. Hope to continue having this type of customer service while and after receiving my package in case I needed.
March 25, 2026
Unprompted review
Reply from Hizoo
Hi there! So glad we could get those tracking details cleared up for you quickly.
It’s completely normal to want an update when you're waiting on a package, and I'm happy our team was on the ball. We’ll be right here to help with any other questions once your order arrives, too.
Thanks for trusting us with your wellness journey!
They really support their customers and…
They really support their customers and the massager, when placed correctly, feels like or even better than a human massage.
March 24, 2026
Unprompted review
Reply from Hizoo
Hi Latoya! It’s so great to hear that you’re getting that "better than human" massage feeling—getting the placement just right makes all the difference.
We really pride ourselves on being here for our customers, so your kind words mean a lot to the team. Thanks for being part of the HiZoo family!
Beware!!
Beware!!! The product they sent me didn’t work and they say they may keep up to $115 restocking fee for a product that they sent that didn’t work!!
March 23, 2026
Unprompted review
Reply from Hizoo
Hi there, we are so sorry to hear your massager isn't working—that is definitely not the experience we want for you. Please message us directly with your order details so we can look into this and get it sorted out properly.
We really want to make this right for you.
The people at HiZoo were very helpful
The people at HiZoo were very helpful.
My original package was delivered to the wrong address and they sent me pictures so I could determine where it may have been delivered to.
I also sent them pictures of my front door and that I don’t have a porch.
They are sending me a brand new unit and it’s being delivered to my home address.
Hopefully the courier will get it correct so that I can receive my unit.
Thank you for your patience and diligence in this matter.
Sincerely,
Douglas S. Cross
March 16, 2026
Unprompted review
Reply from Hizoo
Hi Douglas, so glad we could help get this sorted for you! We really appreciate you sending those photos to help us track things down. We're keeping a close eye on the new unit to make sure it lands right on your doorstep this time.
Thanks for being so patient and working with us—we can't wait for you to finally enjoy your HiZoo!
The product is great as long as you use…
The product is great as long as you use it with a pillow case or some kind of barrier. I had literal skin breakdown because of it. Angelica from customer service was wonderful and responsive. Overall, I love the product and got the support I needed.
March 17, 2026
Unprompted review
Reply from Hizoo
Hi Kendall!😊 So glad you’re loving the results, but so sorry to hear about the skin trouble you had—that sounds really uncomfortable. It’s a great tip to use a pillowcase or barrier for a bit of extra protection, and We're really happy Angelica was there to help you through it. We truly appreciate the feedback and your support.
Thanks again for being part of the HiZoo family!
Great Stuff by a a Great Team
Product's great! Customer service is great! Overall, the whole experience from after paying, the flow is very transparent and clear! Most importantly, my fam loves the product!
January 21, 2026
Unprompted review
Reply from Hizoo
Hey Aberdeen! 😊 So glad to hear the whole family is loving their HiZoo—that’s exactly what we aim for. It’s awesome to know the updates after your purchase kept everything clear and easy for you.
Thanks for the shout-out to the team, we really appreciate you sharing the love!
Great product
Great product. We now have two for our household cuz we love it so much. Such a pleasant customer service experience as well. Thank you
March 12, 2026
Unprompted review
Reply from Hizoo
Hi there! 😊We’re so happy to hear the HiZoo is such a hit that you now have two in the house. That’s the best compliment we could ask for!
Thanks for the kind words about our team, too—we're always here to help. Enjoy the double comfort!
Don’t go anywhere near this company
Don’t go anywhere near this company. They promote a money back guarantee but the product was awful - rubbed my neck so badly I got skin burn, then refused to refund. STAY AWAY.
March 14, 2026
Unprompted review
Reply from Hizoo
Hi Vicky, so sorry to hear about your experience and the discomfort with your neck—that sounds really painful. Everyone’s skin and shape are a bit different, and we’d love to see if a different positioning or a simple barrier might help. Please message us directly so we can look into this and make things right for you.
We really want to ensure you're taken care of.
I was a bit dubious before buying but I see results
I was a bit dubious at first but now that I’ve been using the massager for 2 months I can see and feel a difference in my neck and jawline.
Dealing with customer service is also good with prompt and professional replies.
March 12, 2026
Unprompted review
Reply from Hizoo
Hi Nathan,😊 totally get being a bit skeptical at first—it’s always a relief when you actually start feeling those results! It’s awesome to hear that two months in, you’re noticing a real difference in your neck and jawline. Thanks for the shout-out to our team, too; we always try to keep things quick and helpful for you.
Appreciate you giving us a chance and sharing your progress with the HiZoo family!
I already have one and absolutely love…
I already have one and absolutely love it! I just purchased another one as a birthday gift for my friend. The quality is great and it makes such a thoughtful present. Highly recommend!
March 11, 2026
Unprompted review
Reply from Hizoo
Hi there! We’re so happy to hear you love your HiZoo enough to share it as a birthday gift—that’s the best compliment we could get! It really does make for a thoughtful present, and we're sure your friend is going to be thrilled.
Thanks so much for the recommendation and for being such a great part of our community!
Great Product and Better Customer Support
I love the product and the customer support is top notch! Seriously - I'm so confused reading why some people are having a hard time. Angelica and her team were extremely resonsive and supportive.
March 10, 2026
Unprompted review
Reply from Hizoo
Hi there! 😊 We’re so glad to hear you’re loving the product and had such a great experience with Angelica and the team.
It really means a lot to us that you took the time to share that—we'll be sure to pass your kind words along to them! Thanks for being such a supportive part of our community.
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