Hodge Jones & Allen Solicitors Reviews 1,532

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and dedication, highlighting their supportive and compassionate approach. Many people found the service to be exceptional, noting the clear communication, prompt responses, and the team's commitment to achieving positive outcomes for their claims. Reviewers frequently felt well-supported and informed throughout their entire process. However, some customers also noted dissatisfaction with the company's communication and responsiveness, mentioning slow replies and a lack of follow-through. A few people felt that the firm was unhelpful and lacked empathy, particularly when dealing with complex or non-standard cases, and expressed concerns about their willingness to take on certain claims.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Consumers generally express high satisfaction with the service received. Many reviewers highlight the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Claim

Reviewers highlight positive aspects of claim handling. Many customers express satisfaction with the... See more

Response time

People report positive experiences with response times. Many customers highlight prompt and instant replies,... See more

Based on these reviews

Rated 5 out of 5 stars

I highly recommend Karen Mann and her team at Hodge Jones & Allen. I was involved in a car accident where I was unable to get the other driver's number plate, which made the situation very stressful.... See more

Company replied

Rated 5 out of 5 stars

Raj and his team were fantastic support in representing myself and my boss through a very complex and stressful case. He provided a light in the dark and guided us through all possible scenarios and a... See more

Company replied

Rated 5 out of 5 stars

We went to this firm on the recommendation of a criminal barrister friend of ours. We were referred to Michael Ackah and he called us back very quickly and went into a really helpful amount of detail.... See more

Company replied

Rated 5 out of 5 stars

Ms. Riffat and Araba were absolutely amazing during my case. They went above and beyond, and the results could not have been more positive. I have no words to express my gratitude. I was truly lucky t... See more

Company replied


Company details

  1. Lawyer

Written by the company

Hodge Jones & Allen is one of the UK’s most progressive law firms, renowned for ‘doing things differently’ and fighting injustice. We offer a broad range of personal legal services offering high calibre advice from specialist solicitors.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great support

I am very happy with their services, great support overall.

April 29, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon Mihaela,

Thank you very much for the 5-star review! Your lovely comments mean a lot to us, and we’re thrilled to hear that you had a positive experience overall. If you need any further assistance, please don’t hesitate to get in touch.

Best wishes,

HJA Client Care Team

Rated 5 out of 5 stars

Really honest

I absolutely recommend this company because it is serious and transparent. Everything is traceable, which means there is no manipulation at all. My accident case was not easy, also because I came from a previous lawyer who had manipulated the documents, so it was really difficult for someone to believe in me. In addition, English is not my native language. So, I fought hard to find one, because I believe in justice. And this company confirmed to me that there is still some justice in the UK. Do not lose hope. This company has helped me so much in every sense.
Karen was the lawyer who accompanied me in this fight for more than 3 years. It was essential to have a good lawyer by your side. She was always present and consistent with her commitment. I think that Thank you is not enough .... Really honest.

April 29, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon Tina,

Thank you so much for leaving such a wonderful 5-star review! We're so pleased to hear that you had a positive experience with Karen Mann and have shared your lovely comments with her. We really appreciate your recommendation. If you ever need any further assistance, please don't hesitate to get in touch — we're always here to help.

Best wishes,

HJA Client Care Team

Rated 5 out of 5 stars

Great help and support.

Great help and support during a difficult time. Provided us with clear communication and support.

I very much appreciated the professional and friendly handling of this case.

April 7, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for the 5-star review! We're delighted to hear that you found our services helpful and supportive. We're glad we were able to assist you. If you ever need our help again, please feel free to get in touch.

Best wishes,

HJA Client Care Team

Rated 5 out of 5 stars

Great people

Great people. They know how to deal with the police, specially the unprofessional police. They have worked until they have got me the result that is just.

August 22, 2024
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon Gavin,

Thank you for your lovely 5-star review! We're pleased to hear about your positive experience with us. If you ever need further assistance in the future, please don't hesitate to contact us.

Best wishes,

HJA Client Care Team

Rated 5 out of 5 stars

My solicitor Sioned was amazing

My solicitor Sioned was amazing helped me with my case, she went beyond everything amazing!!

April 22, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon Paige,

Thank you very much for the 5-star review! We're thrilled to hear about your great experience with Sioned and have passed along your praises to her. Please don't hesitate to contact us if you ever need our help again.

Best wishes,

HJA Client Care Team

Rated 5 out of 5 stars

Excellent

Excellent, Friendly and Proficient Service. Fully recommend to anyone who requires this type of service.

April 17, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for your 5-star review! We're delighted to hear about your positive experience and truly appreciate your recommendation. If you ever need our assistance in the future, please don’t hesitate to reach out.

Best wishes,

HJA Client Care Team

Rated 5 out of 5 stars

Highly Recommend

I cannot recommend Usheena Patel enough, she is extremely efficient, professional and offered fantastic guidance and advice for the best outcome and I will be eternally grateful.

April 17, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for leaving a 5-star review! We're delighted to hear about your positive experience with Usheena Patel and have shared your kind words with her. If you ever need our support again, please don’t hesitate to get in touch — we're here to help.

Best wishes,

HJA Client Care Team

Rated 5 out of 5 stars

Great Team

Our solicitor and all the HJA team showed deication, perserverance and were very supportive throughout. Communication was clear at all times and our queries were responded to promptly. HJA's team demonstrated an excellent professional work ethic and we are so grateful to have had the pleasure of working alongside them.

March 31, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon Sophia,

Thank you for the 5-star review! We're so pleased to hear that you were satisfied with our service and glad we were able to assist you. If you ever need our help again, please don’t hesitate to contact us.

Best wishes,

HJA Client Care Team

Rated 5 out of 5 stars

Top solicitors

Handled my case fantastically Emily Mcnally to be precise very happy 🙂

April 15, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon Nai,

Thank you for the 5-star review! We’re delighted to hear about your positive experience with Emily McNally and have passed your praises on to her. If you need further assistance in the future, please don’t hesitate to contact us.

Best wishes,

HJA Client Care Team

Rated 5 out of 5 stars

Excellent legal service

Mr Bartholomew-Smith did his utmost to assist me in the legal matter I was pursuing. He was very helpful and informative and I would highly recommend him and Hodge Jones & Allen to others.

April 3, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon John,

Thank you so much for leaving a 5-star review! We're pleased to hear you had a positive experience with Jacob Bartholomew-Smith and have passed along your lovely comments to him. If you need anything further, please don't hesitate to get in touch.

Best wishes,

HJA Client Care Team

Rated 5 out of 5 stars

From beginning to end, every step was explained clearly, plainly and with humanity.

HJA, in particular Laura O'Brien, made an awful experience like a long Crown Court Trial pleasant.
From beginning to end, every step was explained clearly, plainly and with humanity.
I cannot recommend this firm more.

April 4, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for the 5-star review! We're glad to hear that you had a positive experience with Laura O'Brien — your kind words have been shared with her. If you need any help in the future, please don't hesitate to reach out.

Best wishes,

HJA Client Care Team

Rated 5 out of 5 stars

Thank you Katie and HJA

Katie at HJA was incredibly efficient at completing all my requests and went above and beyond. Very reliable and helpful. Thank you!

April 11, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon Rosa,

Thank you for the 5-star review! We're delighted to hear about your recent positive experience with Katie. We've passed along your kind words to her. If you need any help, please don't hesitate to get in touch.

Best wishes,

HJA Client Care Team

Rated 5 out of 5 stars

I wanted to extend my sincere gratitude…

I wanted to extend my sincere gratitude to Sebastian & Aniqa for all your help and support over the years. I truly appreciate the dedication, professionalism, and compassion you’ve shown throughout this entire process.

Your guidance and commitment made a challenging journey much more manageable, and I’m incredibly grateful for everything you’ve done.

Thank you once again—you’ve been absolutely invaluable.

Highly recommend Hodge Jones & Allen Solicitors for anyone navigating a CICA claim.

March 6, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for the 5-star review! We're happy to hear about your positive experience with Sebastian and Aniqa — your kind words have been passed on to them. If you need any help in the future, please don't hesitate to reach out.

Best wishes,

HJA Client Care Team

Rated 5 out of 5 stars

Thank you so much to Usheena Patel…

Thank you so much to Usheena Patel…
Usheena has been incredible in every way working on my case!
Not only has Usheena been Efficient competent, immediate in responding to phone calls and emails from me… she has been Extremely sensitive towards my case, and I have felt safe through this whole process and well looked after all the way through thank you thank you…🌻

April 9, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for your 5-star review! We’re delighted to hear about your positive experience with Usheena Patel and have passed on your lovely comments to her. If you need any further assistance, please don’t hesitate to get in touch.

Best wishes,

HJA Client Care Team

Rated 5 out of 5 stars

With gratitude to Laura and the team

Laura O’Brien has been a blessing throughout the duration of my multiple protest-related cases. She is always receptive and able to give brilliant advice.

April 4, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for leaving a 5-star review! We’re so pleased to hear about your positive experience with Laura O'Brien and have shared your kind words with her. If you have any questions or need further assistance, please don’t hesitate to reach out.

Best wishes,

HJA Client Care Team

Rated 5 out of 5 stars

Emma was amazing

Emma was amazing, kept me up to date with everything along the way. If anyone’s looking for help this is definitely the company to go for. Highly recommend

April 6, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good morning Rebecca,

Thank you for your 5-star review! We're delighted to hear about your positive experience with Emma and have passed along your kind words to her. We truly appreciate your recommendation. If you ever need our support again, please don’t hesitate to get in touch.

Best wishes,

HJA Client Care Team

Rated 5 out of 5 stars

Best help I’ve received

I am deeply grateful for the exceptional support and expertise provided by my solicitor throughout my case. Their unwavering dedication and thorough understanding of the law were instrumental in guiding me through each step of the legal process. Their strategic approach, combined with their compassionate guidance, played a pivotal role in securing a suspended sentence for me, allowing me to maintain my freedom. Their commitment not only to my case but also to my well-being has been truly remarkable, and I cannot thank them enough for their outstanding service and dedication.

May 31, 2024
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good morning Shahan,

Thank you for your wonderful 5-star review! We’re so pleased we could assist you and that you were satisfied with our service. If you ever need anything further, please don’t hesitate to reach out.

Best wishes,

HJA Client Care Team

Rated 5 out of 5 stars

Kerry was amazing from start to finish

Kerry was amazing from start to finish, communication and addition support when ever required. Words can not express my gratitude.
You can not ask for anything better and if unfortunate to be in trouble, give her a call!

April 1, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon Michael,

Thank you for the 5-star review! We’re thrilled to hear about your positive experience with Kerry and have passed your lovely comments on to her. If there’s anything more we can do to support you, please don’t hesitate to get in touch.

Best wishes,

HJA Client Care Team

Rated 4 out of 5 stars

Outstanding Legal support but no capacity to take on cases

Jacob Bartholomew-Smith, under the supervision of Edward Sharp at HJA, supported my elderly and vulnerable mother with her housing case. From the start, they were professional, knowledgeable and compassionate, which made a stressful process much easier. They gave us clear advice, kept us updated on timelines and ultimately helped us move from Property A to B then to C. Their hard work secured a suitability review, which confirmed that Property C was unsuitable for my mother’s needs.

What really stood out was their attention to detail e.g, going through all our paperwork carefully and their ability to explain things in a way we could easily understand. They genuinely fought for my mother’s rights and we always felt they had our best interests at heart. Communication was prompt and they guided us through every step, making sure we knew our options.

Once Property C was deemed unsuitable, they advised us that an alternative home would be offered and then closed the case. However five months have passed and no suitable property has been provided.

I’ve struggled to get further support from the firm now. Each time I’ve reached out whether for housing, personal injury or civil liberties, I’ve been told they don’t have the capacity to take on new cases. While I understand they’re busy, it’s disappointing to lose that continuity of support especially after such a positive experience.

That said, I still highly recommend HJA for their professionalism and expertise. If they can take on your case, you’ll be in good hands. I just wish there was more long-term support for clients.

November 15, 2024
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for your 4-star review and for taking the time to share your feedback. We're really pleased to hear about your positive experience with Jacob Bartholomew-Smith and have passed your kind words on to him.

We’re sorry to hear that you experienced difficulty getting support from us due to capacity issues, and we truly appreciate you bringing this to our attention. Please rest assured that your comments have been shared with the team as we continue to improve the service and support we offer our clients.

If there’s anything further we can assist you with, or if you’d like to discuss your experience in more detail, please don’t hesitate to get in touch.

Best wishes,

HJA Client Care Team

Rated 5 out of 5 stars

Amazing service

I had the great pleasure of working with Emily on my case. I’m forever thankful for everyone who was involved in my case and I highly recommend Hodge Jones and Allen. My solicitor provided a high standard in court and I am extremely pleased with how it all turned out. Emily not only provided me with legal support but also supported me mentally and was very reassuring.

March 31, 2025
Unprompted review
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Reply from Hodge Jones & Allen Solicitors

Good afternoon Jake,

Thank you for the 5-star review! We’re so pleased to hear about your positive experience with Emily and have passed on your lovely feedback to her. If you ever need any assistance in the future, please don’t hesitate to get in touch.

Best wishes,

HJA Client Care Team

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