While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, efficiency, and the high quality of work performed. Many people highlight the staff's helpfulness, punctuality, and friendly demeanor, making interactions pleasant and productive. The pricing is frequently mentioned as very reasonable, offering good value for the services provided. Reviewers are particularly impressed with the thoroughness of the work, the cleanliness of the work area, and the clear explanations given by the staff. Many consumers express their intention to use the company again for future heating and plumbing needs, often recommending them to others.

What people talk about most

Service

People report positive experiences with service, consistently praising the punctuality, professionalism, and... See more

Staff

Reviewers consistently express satisfaction with the staff, frequently highlighting their professionalism,... See more

Price

Customers had positive experiences with price. Many reviewers found the pricing to be very reasonable, fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Harry went above and beyond to make us feel comfortable with what we was doing m he explained everything and gave us some great advice. We ended up changing to a combi boiler and replacing two radiato... See more

Rated 5 out of 5 stars

Informed us on the day as to what time to expect them. Arrived on time stated. Explained what he was going to do, when finished he checked the heating system to make sure it was working as it should a... See more

Rated 5 out of 5 stars

We've had Harry to install a new heating system in 2019, he did an amazing job , always on time, clean ,tidy and very professional. We've since had him back to do various plumbing jobs in our house ,... See more

Rated 5 out of 5 stars

Harry arrived exactly on time for the appointment for the yearly boiler service. All radiators, tanks and boiler were methodically checked, no mess was made, and as others have said. The price was... See more


Company details

  1. Gas Installation Service

Written by the company

HJA Heating are leading Heating and Plumbing Engineers in Eastbourne. We specialise in boiler installations and boiler replacements - we are approved installers of all major boiler manufacturers. As Vaillant, Glowworm and Alpha Installers, we can offer up to 10 years parts and labour warranty on all boiler installations. We are a growing Plumbing & Heating company, offering a professional and friendly service. We are proud to be recognised for providing excellent customer care, high quality workmanship and for offering a reliable service at an affordable cost. We provide free, no obligation, written quotations and we always offer great value for money. You can be assured of the quality and value of our work before you call us for a free quotation and consultation. We are fully insured and well trained Gas Safe Registered Engineers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

297 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Harry

Harry, fitted a new boiler for us, did a great job, nothing too much trouble. Great communication, and very efficient.

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Job well done!

Harry arrived when he said he was, gave good advice, did the work without fuss and immediately brought in an electrician to remedy a problem which arose. It meant the job was finished on time. He cleared everything away. Most of all, he was very patient with a techno-phobic client!

January 31, 2025
Rated 5 out of 5 stars

Excellent service from HJA Heating

I called HJA Heating when my boiler failed at the woret possible time.
Harry arrived promptly and on time, diagnosed the issue speedily and was able to carry out a repair straight away.
Will use HJA Heating again and will be recommending them to others.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

I can’t recommend Harry highly enough!

I can’t recommend Harry highly enough! He quickly identified a small leak from my immersion heater and efficiently replaced it the same week. He went above and beyond my expectations, especially given the circumstances all whilst giving me a fair and honest price (much cheaper than I’d been quoted by other companies might I add!).

Outstanding service, thank you!

January 29, 2025
Unprompted review
Rated 1 out of 5 stars

Poor and misleading advice given

Unfortunately we did not receive the best advice from this Engineer who condemned our boiler which in his opinion was leaking carbon monoxide. A second opinion, and a full complement of Reports and Tests later carried out revealed our boiler to be in good working order albeit that it required a few replacement parts. On further inspection of the original Report it was clear that no readings has been recorded which arose suspicion as to whether any Tests had been carried out in the first instance. Regrettably we would not use this Engineer again. It’s a shame that the video claimed to have been made wasn’t presented at the visit. If the engineer would like to send me the evidence he has then I would be grateful to receive it.

January 1, 2025
HJA Heating Ltd logo

Reply from HJA Heating Ltd

Hi Julia,

Sorry you feel that way, however we do actually have video proof that your boiler was leaking carbon monoxide with our testing equipment should you wish to view it. We will always put public health and safety first even if that means condemning an appliance. It is somewhat concerning that another 'engineer' has found your boiler safe but we wish you all the best. Kind regards.

Rated 5 out of 5 stars

Replacement of entire central heating system

Harry did a fantastic job replacing my 1970s central heating system, especially as the project was more complex than was initially apparent. He was sympathetic to my needs, worked incredibly hard, and managed to stay within budget. He is pleasant and trustworthy. The week he scheduled to do the work coincided with my holiday, but I felt comfortable enough for him to do the job even though I wasn’t available. I cannot recommend him highly enough.

October 4, 2024
Rated 5 out of 5 stars

Very quick to respond

Very quick to respond. Engineer came next day and replaced part on boiler. Very professional and explained in detail the repair needed.

August 29, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look