I bought a very nice watch from H L Brown and I had an amazing experienceThe watch arrived with very speedy delivery and was well packaged as you expect it so that was a good startThen once I opened... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I purchased a Gents Tissou watch for a present from a well known online high street store who cancelled the order after a week. After searching on Google I came across HL Brown who had the watch I wan... See more
Company replied
Incredible service just when I needed it! Ordered a Tissot watch for my friends 50th party from a different company. I ordered the watch Monday needing it for the Saturday, by Thursday I realised it h... See more
Company replied
What a great experience from start to finish buying a preloved item online. Such helpful honest staff (I had initial questions) and then my dealings with Daniel, who went above and beyond helping me... See more
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Company details
Written by the company
Discover the timeless elegance of H. L. Brown, a family-run business for 162 years. Located in Doncaster, we specialize in luxury jewellery and watches, offering both new and pre-owned pieces. We provide an exquisite selection of prestigious brands. Our collection also includes silverware and unique gifts, perfect for any occasion. H. L. Brown blends heritage craftsmanship with modern elegance, ensuring each piece reflects our commitment to quality and style. Visit our stores in Doncaster or explore our online shop to experience our exceptional range and unparalleled service.
Contact info
18 St Sepulchre Gate, DN1 1TB, Doncaster, United Kingdom
- 01302342589
- info@hl-brown.co.uk
- hl-brown.co.uk
4.8
Excellent
143 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great experience with H L Brown
I bought a very nice watch from H L Brown and I had an amazing experienceThe watch arrived with very speedy delivery and was well packaged as you expect it so that was a good startThen once I opened the box the item was as described in brand new condition faultless….Valued sellerRecommendedThank you very much again
5⭐️⭐️⭐️⭐️⭐️
June 29, 2026
Reply from H. L. Brown
Dear Zsolt Mate,
Thank you for taking the time to leave your review.
We're delighted to read about your shopping experience with us and we hope to see you again soon.
Kind regards,
The H. L. Brown Team
Excellent guidance and information on…
Excellent guidance and information on the product and also advised on pricing and stock availability.
May 19, 2026
Reply from H. L. Brown
Dear Ahmed,
Thank you for taking the time to leave your review.
We're delighted to read of your experience and hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Reply from H. L. Brown
Dear Customer,
Thank you for taking the time to leave your review.
We're delighted to read of your experience and hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Reply from H. L. Brown
Dear Julie,
Thank you for taking the time to leave your review.
We're delighted to read of your experience and hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Smooth transaction and prompt delivery
Smooth transaction and prompt delivery, highly recommended.
June 19, 2026
Reply from H. L. Brown
Dear Mr Yuk Kwan Cheung,
Thank you for taking the time to leave your review. We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Amazing Service
Really really happy thank you!
The watch is stunning and really quickly delivery.
Thank you so much and will not hesitate to buy another watch
June 15, 2026
Reply from H. L. Brown
Dear Sam,
Thank you for your review - we're delighted to read of your experience and hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Wonderfully presentation
Wonderfully presentation, quick delivery and excellent communication. Very high standard.
June 3, 2026
Reply from H. L. Brown
Dear David Garnett,
Thank you for taking the time to share your experience. We hope to welcome you back again soon.
Kind regards,
The H. L. Brown team
Reply from H. L. Brown
Dear Mrs Smith,
Thank you for your review.
We're delighted to have been able to help, and we hope to welcome you back again soon.
Kind regards,
The H. L. Brown team
Reply from H. L. Brown
Dear customer,
Thank you for taking the time to leave your review.
We're pleased to see we met expectations.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Very helpful
Very helpful and knowledgeable with questions I had before purchasing a Tissot watch for my son. Fast delivery and excellent communication.
June 8, 2026
Reply from H. L. Brown
Dear Neil,
Thank you for taking the time to leave your review. We're delighted to read your experience.
We hope your son has many years of joy with his new timepiece and we hope to welcome you back soon.
Kind regards,
The H. L. Brown Team
Reply from H. L. Brown
Dear Frances,
Thank you for taking the time to leave your review.
We're delighted to read of your experience and we hope to welcome you back again soon.
Kind regards,
The H. L. Brown team
Reply from H. L. Brown
Dear Vasilis Giannios,
Thank you for leaving your review.
We despatched your order within our guidelines as stated on the website - we're sorry if this didn't meet your expectations, but we're pleased that everything else did.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Absolutely fantastic service
Absolutely fantastic service. Paul and Teresa were friendly, polite, very knowledgeable and made the experience exceptional. I would highly recommend HL Brown and the entire team.
June 6, 2026
Unprompted review
Reply from H. L. Brown
Dear G,
Thank you for taking the time to share your experience with us.
We're delighted to have been able to provide an exceptional service to you and we'll be sure to let the team know of your feedback.
We hope to be able to welcome you back again soon.
Kind regards,
The H. L. Brown team
Fantastic to deal with
Fantastic to deal with. My watch arrived quickly, very well packaged, and beautifully gift wrapped. I called in at their Lincoln branch the following day for a minor issue, and was really impressed by their professionalism and customer service. Highly recommended, and it’s a pleasure to find such a high end service still around today. Thank you all! Justin.
May 28, 2026
Reply from H. L. Brown
Dear Justin,
Thank you for taking the time to leave your review.
We're delighted to read about your experience with both us and our Lincoln branch.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Great Service
Bought a Doxa watch from H L Brown. The watch was delivered next day. Great service from the team. Nothing to fault.
May 28, 2026
Reply from H. L. Brown
Dear Jimi Metz,
Thank you for taking the time to leave your review.
We're delighted to read of your experience and hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Reply from H. L. Brown
Dear Wayne,
Thank you for taking the time to leave your review.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
A first class experience all round
I purchased a Gents Tissou watch for a present from a well known online high street store who cancelled the order after a week. After searching on Google I came across HL Brown who had the watch I wanted at the lowest price I could find. It came the very next day even though it was free delivery, was beautifully gift wrapped and was a stunning watch, the recipient was thrilled and so I was I with the fantastic service received. I would highly recommend this company.
May 13, 2026
Reply from H. L. Brown
Dear Amanda M,
Thank you for taking the time to leave your review.
We're delighted to have been able to help after a disappointing experience - we hope to welcome you back again soon.
Kind regards,
The H. L. Brown team
Reply from H. L. Brown
Dear Panagiotis Kyriakou,
Thank you for taking the time to leave your review. We're delighted to read of your experience and we hope to welcome you back again soon.
Kind regards,
The H. L. Brown team
Reply from H. L. Brown
Dear Danny Goddard,
Thank you so much for leaving your review.
We're delighted to read of your experience and we hope to welcome you back again soon.
Kind regards,
The H. L. Brown team
Lynda and Daniel and the gentleman who…
Lynda and Daniel and the gentleman who let us in made us feel comfortable within minutes of entering the store. Offering a drink on arrival and being seated with Lynda to pick our wedding rings. Such down to earth staff. Then whilst picking our rings we were offered prosecco. We felt very looked after, welcomed and listened to and we bought our rings. Lynda is such a lovely person and a pleasure to deal with x Mick and Angie
May 20, 2026
Unprompted review
Reply from H. L. Brown
Dear Mick and Angie,
Thank you so much for sharing your feedback with us.
We'll share this with both Lynda and Daniel, and we're so pleased to have been chosen to help you select your wedding rings - we wish you many successful years together.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team.
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