H. L. Brown Reviews 

Recently purchased a watch online and arrived on time as promised and in a nicely packed box.
Thank you for the great service.

Excellent experience throughout the whole process of our purchase . Paul , from the Sheffield branch of HL Browns who dealt with us personally , was extremely knowledgable and made us feel very special .

Good communication, watch was dispatched quickly & arrived the following day with signed for delivery, it was also beautifully wrapped which was lovely. Would definitely buy from them again.

fast and reliable service, perfect packaging for the product.

How easy it was to place the order. And good delivery service.

Purchased my first Rolex today with Paul and it was an absolute pleasure! Very welcoming and very informative I hope to be back in store one day in the not so distant future! My prior dealings with Teresa and Mel have also been equally a pleasure! Thank you.

Exceptional Service from the
H. L. Brown team once again.

Our family has been visiting HL Brown for fifty years.Always wonderful and courteous customer service and the work continues to be of a high standard. You can be assured HL Brown will take care of your most sentimental pieces within their onsite repairs service thankfully and the selection of items to purchase continue to be of a high quality which will last for years to come.

It’s all change and we will miss the H.L. Brown brand as like Cole Brothers, it was an integral part of the Sheffield High Street.

Thank you to all but particularly to Sam Linda and Tom for their attention and professionalism and workmanship on this occasion.

A valued customer

Very happy with the Seiko 5 Gene Kranz.
Ordering and delivery all good. One query I had was answered very well by phone. Overall, great service and would definitely recommend.

Brilliant service. Ordered a Tissot watch online arrived within 3 days. Nicely packaged and the most competetive price available. Will certainly be using HL Brown again.

Dispatched very quickly and arrived promptly.

Watch arrived next day with beautiful packaging and a nice personal note - above and beyond service. I will use H L Brown again.

Visited hl brown on good Friday,really enjoyed my experience there Lewis was brilliant and professional throughout,very helpful with eny questions i asked, all the staff there
brilliant I highly recommend a visit to there boutique kind regards Bryan.

It can be hard to find businesses that provide customers with excellent customer service, but the team at H L Brown did just that today. I purchased my first mechanical watch from another retailer online, but due to my inexperience I lost a crucial component while adjusting the bracelet to fit me. I took my new watch to a number of jewellers in Sheffield but nobody was able to help me, and in general were quite rude, patronising, and dismissive of me on account of the fact that I'd tried to adjust the watch myself.

My experience at H L Brown couldn't have been more different. The team were impeccably kind and polite throughout, and never once made me feel stupid for my error. A specialist took a look at my watch and I was offered a cup of tea while he did so. He was instantly able to identify the problem and the parts he'd need to fix it, ordering them directly from the manufacturer on my behalf. He has charged me only for the parts themselves; the delivery and fitting H L Brown will cover for me!

I look forward to visiting again in a couple of weeks when the parts arrive from the manufacturer. This is a fantastic demonstration of how truly excellent service wins repeat custom. After my experience today I will consider H L Brown to be me and my family's jeweller of choice, and I will have absolutely no hesistation in recommending them to my friends.

I took my gold Rolex in to be serviced and it was returned to me with a refusal, the face of the watch I had wanted changed to the original one , which had been replaced with a different one the week that I bought it, what was returned to me was not the watch face I had left witBrowns, it had been replaced with an old scratched face which was warped. They professed to know nothing about it. Someone had swapped my new one for an old one.

Having made an expensive purchase from HL Browns, I would highly recommend using them. The process from start to finish has been excellent. I was made to feel welcome and valued. I was looked after by Teresa and Lewis and could not fault their professionalism. I would definitely use again in the future.

Great customer contact and communication on my order. Scott was very helpful.

Over the years I’ve purchased many items from HL Brown and now I wouldn’t go anywhere else. Respectful, nice, polite, knowledgeable this store, and its people are second to none. The fact it’s an old Sheffield business, that’s been there for over a 150 years, only adds to its appeal to me. Thank you HLB.

Great service. Delighted with my purchase which arrived beautifully gift wrapped and very quickly

Incredible service just when I needed it! Ordered a Tissot watch for my friends 50th party from a different company. I ordered the watch Monday needing it for the Saturday, by Thursday I realised it hadn’t arrived. Panicked I found HL Brown stocked the watch & phoned them, they were so professional & helpful & had a 24hour free delivery option so I reordered from them (at the same discounted price) & it arrived on the Friday to save the day! Thankyou so much you made my & my friends day! Wonderful service.

Had a wonderful experience at HL Brown this afternoon. Samantha Lockwood was so helpful and professional. She helped me make a decision about a ring and I left a very happy customer! Thank you. HL Brown is a long-established jewellers with great service. I would totally buy from them again.