HM Cosmetics Reviews 

319
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly welcoming, friendly team who consistently make everyone feel completely comfortable, valued, and relaxed from the moment they arrive at the premises. Consumers note that the professional staff provide detailed explanations and exceptional customer care throughout every single beauty procedure. Though some customers initially felt nervous before their appointments, the supportive personnel quickly put them entirely at ease with reassuring conversations. Reviewers consistently highlight the stunning and exceptionally clean salon environment, expressing absolute delight and full satisfaction with their wonderful aesthetic results.

What people talk about most

Staff

Consumers find staff to be positive, highly professional, and welcoming during every visit. Reviewers... See more

Service

Users describe positive interactions with service, highlighting professional staff who make consumers feel... See more

User experience

Reviewers highlight positive aspects of user experience, frequently mentioning that staff members are... See more

Product

Clients share positive opinions on product, expressing high satisfaction with cosmetic treatments like lip... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that consumers are made to feel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my first time having Botox and I was a little nervous, but Olivia was absolutely amazing! She instantly put me at ease, explained everything clearly, and made the whole experience so comfortabl... See more

Company replied

Rated 5 out of 5 stars

I’ve been coming here for Botox and fillers for years, and I couldn’t be happier! The whole process is always so thorough and professional — everything is clearly explained, and I always feel complete... See more

Company replied

Rated 5 out of 5 stars

I had Lip Blush with Robyn, she was so knowledgeable and professional. Reassured me throughout the treatment and spoke me through what was happening at each step. I was so anxious about the pain but a... See more

Company replied

Rated 5 out of 5 stars

Amazing salon! I’ve been here a few times now and will definitely keep coming back. Everyone is so lovely, it’s super clean, and I always leave feeling 10/10. I recently had the 3ml glow up package wi... See more

Company replied


Company details

  1. Cosmetics Industry

Written by the company

Here at HM Cosmetics, we have 1 goal in mind; to make you feel comfortable from the second you walk through our salon doors, until the moment you leave. We believe that everybody deserves to feel great about themselves. We offer an exclusive range of industry leading non surgical cosmetic treatments as well as general beauty treatments. Our local friendly team have been carefully selected and trained to the highest standard. With constant innovation within the beauty industry, we strive to be the best at what we do.


Contact info

4.9

Excellent

TrustScore 5 out of 5

319 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(319)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Always an excellent service…

Always an excellent service accommodated to all my needs as a cilent.
Feel like I am at home always so comfortable. Taz is my girl. Love her to bits. she's so great at what she does would never go anywhere else.

November 9, 2024
Unprompted review
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Reply from HM Cosmetics

Thank you so much for this kind review Amy! x

Rated 5 out of 5 stars

Lip filler at HM Cosmetics

I recently had my lips done at HM Cosmetics by Olivia and it was such an amazing experience from start to finish! Leanne in the reception area was so welcoming upon arrival and made sure I felt at ease and totally prepared for my treatment! Complimentary Hot/Soft drinks are always offered on arrival and after the treatment, which makes the experience feel that extra bit luxurious! Olivia is a fabulous practitioner. We had a brief consultation before we began the treatment, where we decided on the look that we wanted to achieve for my lips, she made sure I was super comfortable throughout the whole thing and always gave me the option to pause for a moment if needed! I am super happy with the results of my treatment, and will definitely be returning in the future! Would 100% recommend!

November 9, 2024
Unprompted review
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Reply from HM Cosmetics

Thank you soo much for this beautiful review Luke! We always really love having you here and were soo happy you love your results! We really hope to see you again soon x

Rated 5 out of 5 stars

Great team, great salon and great service

I’ve been visiting HM for years now. 5 star service from all the girls every time. Holly is so lovely and really listens to what you are wanting from your appointment. Would give 10 stars if I can. Great team, great salon and great service. What more could you ask for! Thanks ladies x x x

November 8, 2024
Unprompted review
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Reply from HM Cosmetics

Thank you so much Billie this is so sweet! We always love having you and cant wait to see you again xxx

Rated 5 out of 5 stars

Baby Botox & lip filler

have been to Hm.cosmetics for several treatments and leave loving the results everytime . They all show such professionalism and cleanliness throughout the salon. Recently got baby Botox and lip filler by tazmin and she spoke me through the entire process, made the appointment so comfortable and gave me my desired outcome. Can’t wait to return for my future treatments!

October 28, 2024
Unprompted review
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Reply from HM Cosmetics

Thank you so much Caitlin, were so glad that you always love your results and we hope you feel amazing! We look forward to seeing you again soon! xx

Rated 5 out of 5 stars

The Best !!

This is my second time visiting HM cosmetics absolutely love the vibe and the energy as soon as you walk in. I had a non surgical nose job and chin filler done by holly she is such a beautiful soul I couldn’t be happier with my results in love 😍. My overall experience was great honestly I highly recommend HM cosmetics thank you so so much 🩷

October 25, 2024
Unprompted review
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Reply from HM Cosmetics

This makes us so so happy, we are so glad you love your results and we cant wait to see you again xx

Rated 5 out of 5 stars

3 area freeze 🩷

Had a 3 area freeze with Holly on Tuesday and the results have already kicked in!
All of the girls are really friendly and welcoming and Holly was so gentle and professional throughout, thanks for giving me the cute pink lama to squeeze! 🦙💕
Also such a lovely girly salon 😊
Would definitely recommend and return for future treatments xxx

October 22, 2024
Unprompted review
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Reply from HM Cosmetics

Thank you so much Lucy! Were so glad you love our little llama haha! We cant wait to see you again xx

Rated 5 out of 5 stars

A review for Holly… x

I just want to write a review more so for Holly to read than others… thank you so much for always being so kind and attentive with every appointment I have with you. I think above your talent you should also be recognised for the heart you have. You are incredible at what you do and I am so pleased with my new lips, cheeks, chin, everything haha! Keep shining <3 love Jade x

October 18, 2024
Unprompted review
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Reply from HM Cosmetics

This is so sweet, thank you so much beautiful girl, its always such a pleasure to have you, we really hope to see you soon xxx

Rated 5 out of 5 stars

4th time coming here and honestly so…

4th time coming here and honestly so impressed every time! Thank you girls. You’re the best!!! ✨✨✨

October 11, 2024
Unprompted review
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Reply from HM Cosmetics

Thank you so much Clara, we cant wait to see you soon for your 5th ;) xx

Rated 5 out of 5 stars

Blessed with the best!!!!

Blessed with the best!!!!! Wouldn’t trust anyone with my face apart from Holly @HM she’s always been so calm and always makes me feel so comfortable (not a fan of needles)! And of course the results are unreal!

October 5, 2024
Unprompted review
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Reply from HM Cosmetics

We are so glad you feel comfortable with us, thank you so much Abbie and we cant wait to see you again xx

Rated 5 out of 5 stars

AMAZING!!!

I absolutely love HM Cosmetics! My first time coming here to have my lips done, and I was abit nervous as where I went previously I’d always bruise really badly. Holly & Tasmin were really welcoming and so sweet. Holly done my lips, she was very professional and made me feel really comfortable during my treatment. Also the aftercare was amazing too and I was given arnica gel to apply to the treated area which really helped with minimising my bruising. I absolutely loved my lips after and the service I received I returned 1 week later for a 3ml package. Holly was amazing throughout my treatment and I left feeling soooo happy :) It’s been 2weeks since my last visit and I’m sooo in love with the results. Definitely would give 10 stars if I could!! Thank you so much Holly! I cant wait to be back (very soon lol)! x

September 25, 2024
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Reply from HM Cosmetics

This is the sweetest review thank you soo much beautiful! We are soo pleased you are feeling amazing, we LOVE having you and cant wait to see you very soon! xxx

Rated 5 out of 5 stars

Highly recommend

I went to the Sidcup branch and had a lip filler appointment with Olivia. I’ve had my lips done at a different place in the past but I can safely say I’ll be coming back to HM cosmetics now, Olivia was fabulous and spoke through everything that was happening. She also listened to what I would like and the end result was exactly what I wanted . Very happy and would hugely recommend!

September 27, 2024
Unprompted review
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Reply from HM Cosmetics

Thank you so much Emma! We hope to see you again soon xx

Rated 5 out of 5 stars

0.5ml by Robyn

I got my lips done today by Robyn and for the first time after years of getting it done and dissolved, I actually like the shape . I’m quite introverted and I get nervous easily, but she made me feel at ease. The procedure was painless and fast. I’m in love with my lips and I appreciate the time Robyn took to do them :)

September 24, 2024
Unprompted review
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Reply from HM Cosmetics

Were so glad you are in love with your lips, and were so glad you found it painless this is amazing to hear! We hope to see yo again soon xx

Rated 5 out of 5 stars

I went to the Sidcup branch and had the…

I went to the Sidcup branch and had the lovely Robyn sort my brows out. I had microblading and she done a great job! She made sure I was comfortable I hardly felt a thing and had a good chat. I’m going back next week for something else.

September 23, 2024
Unprompted review
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Reply from HM Cosmetics

Thank you so much Dawn! We cant wait to see you again xx

Rated 5 out of 5 stars

Highly recommend!

Highly recommend HM Cosmetics. I have been to the salon a couple of times now and each time the girls are always lovely and welcoming and I am always in love with the results ♥️ Thank you!

September 21, 2024
Unprompted review
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Reply from HM Cosmetics

This makes us so happy! We will see you again soon angel xx

Rated 5 out of 5 stars

Girls are very friendly and really take…

Girls are very friendly and really take their time to consult before the treatment. Very happy with the results will definitely be back.

September 20, 2024
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

Thank you so much beauty! We will see you again soon x

Rated 5 out of 5 stars

The girls are so welcoming

The girls are so welcoming! Holly always reassures me with everything she does, I hate pain but she talks me through every step! 100% would recommend

September 20, 2024
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

Thank you so much for this review babe! xx

Rated 5 out of 5 stars

Absolutely love coming to HM…

Absolutely love coming to HM Cosmetics.. the girls are so friendly and welcoming and talk you through everything you are having done ! Don’t hesitate treat yourself 😍

September 24, 2024
Unprompted review
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Reply from HM Cosmetics

We love this! Thank you so much beauty, we cant wait to see you again x

Rated 5 out of 5 stars

Highly recommend HM Cosmetics to…

Highly recommend HM Cosmetics to everyone! The girls are so welcoming and professional and always take the time to ensure you’re happy with your results. I wouldn’t go anywhere else for Microblading/brows or cosmetics.

September 19, 2024
Unprompted review
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Reply from HM Cosmetics

This is so sweet thank you honey xx

Rated 5 out of 5 stars

Best experience 🩷

I went to have my lips done by Tazmin today, she was super friendly and so gentle when doing my lips I didn’t feel a thing. I will defo be coming back to HM cosmetics 💋they are perfect

September 19, 2024
Unprompted review
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Reply from HM Cosmetics

We are so happy you didn't feel a thing! We cant wait to see you again x

Rated 5 out of 5 stars

Great experience!

Great experience. Holly answered all my questions and gave me her professional opinion when deciding what kind of lips to opt for. The whole team are so welcoming and the shop is beautiful. Will be coming again for sure!

September 17, 2024
Unprompted review
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Reply from HM Cosmetics

Thank you so much Michelle! We love having you and hope to see you again really soon x

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