HML Lettings Reviews 112

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have been with HML for a few years now, As a landlord, I feel they deal with any issues I have promptly and efficiently alway extremely helpful. when I was introduced to HML. Linda came to my pro... See more

Rated 3 out of 5 stars

We have been a landlord with full management service by Thornes/HML for the last 11 years. During this time we have had several tenants and we have relied on David Tondel to advise us on new tenants a... See more

Rated 5 out of 5 stars

We had a really good experience with HML, the viewing was good, Charlotte was very patient, thoughtful and nice to us during the entire process. After letting the house the team was also very supporti... See more

Rated 5 out of 5 stars

I have been with HML for 14 years I have always felt heard and made to feel valued as a tenant. Virgina Bartley has always been amazing and does all she can to help with any needs of the property. I... See more

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Company details

  1. Money & Insurance

Information provided by various external sources

With a clear and seamless process perfected over decades of experience within the property market, HML Lettings offers an overarching structure that provides clear and practical support for landlords, investors and tenants. Our dedicated lettings team put care and attention into ensuring that the needs of our tenants and landlords are fully and comprehensively catered for, throughout the entire process. The team are always on hand to answer any queries tenants may have, as well as providing help and support to our landlords as they look to invest and rent out their property in the best possible way. Significantly saving you time, our experienced team will handle the entire lettings and management process promptly and efficiently. Our package is tailored to each client and we offer a wide range of services from full management of a let property, to tenant sourcing only. Naturally, we are fully compliant with all statutory requirements and other industry guidelines.


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4.6

Excellent

TrustScore 4.5 out of 5

112 reviews

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Replied to 66% of negative reviews

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Rated 5 out of 5 stars

Excellent letting service

The Luton Branch of HML have provided us with a very professional and friendly service in the letting out of our Dunstable property . As new landlords we opted for full management and our initial visit from David was very knowledgeable, offered us some excellent advice and was reassuring.
Following on Michael has kept us very well informed and communicates promptly any issues that have arisen with the property that can then be actioned.

Many Thanks!

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Very Professional

I have been dealing with HML for a very long time. Some of the people that I have dealt with in the past were not pleasant but in the last few years everyone has been very professional.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Trustful and reliable agent

My apartment has been rent out through HML for years. In compared to my previous rental agent, HML is much more reliable. I have to say thank you to their professional management team, especially to Lucy Ward and Linda Code. Both of them are fully trustful and highly recommended to support any property rental and sales and purchase transactions.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

HML are brilliant

I have been renting from HML for nearly a year now with my friend, they have been utterly wonderful. Responsive, friendly, helpful and they really look after us all on these row of houses that rent from them.

We are over the moon with their service!

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

We had a really good experience with HML and Charlotte

We had a really good experience with HML, the viewing was good, Charlotte was very patient, thoughtful and nice to us during the entire process. After letting the house the team was also very supportive and fast in giving answers or fixing any problems we found after moving. The house was in a very good state when we moved and all small issues we found were sorted same or next day after moving. Five stars!!

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Charlotte and the team at HML are an…

Charlotte and the team at HML are an absolute pleasure. Always responsive; if there is an issue in the property, they get it fixed quickly. Above all, they are just lovely people.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and Professional Service

Sharon at HML has been extremely helpful in any issues that we have needed to raise. Always prompt in getting the issues resolved so there is minimal delays/ inconvenience. Very happy with Sharon's accomodating and friendly nature. Overall Sharon and her colleagues are a great team.

January 30, 2025
Unprompted review
Rated 4 out of 5 stars

Good service overall

I've been with HML Luton ever since they took over from Thornes. Overall, it has been a positive experience so far. Whenever I report an issue, it does get sorted out. The only problem at times has been the lack of communication as I had to chase things up with emails and phone calls that were not answered or returned. If not for David, I'm not sure how long things would have taken. He is always a pleasure to deal with, goes out of his way to help and nothing is too much trouble.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

We have had an amazing service from…

We have had an amazing service from Samantha when we rented our property all the process was smooth and we are very pleased with this agency.
We would definetly encourage other people to try their services.
Thank you HML for your amazing services so far

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Linda and the team have managed my properties for a number of years and have proved themselves to be invaluable time and time again. They even helped me through the entire process when I needed to make a claim through my rental insurance making it a painless process of what could've been a nightmare had I not had them onboard sharing their advice and expertise. The entire team have always been professional, informative and efficient in every aspect and Linda has certainly gone above and beyond on many occasions.
I have before and will again recommend Linda and HML Lettings to any Landlord looking for assistance in managing their properies.
Thank you for all you have done for me over the years.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

I deal with Linda Cole on a regular…

I deal with Linda Cole on a regular basis in regards to the management of my property.
She is very reactive and efficient and always communicates with me on urgent matters.
I changed my management agent some time ago and I am glad I did. Thank you Linda for all that do for me.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Window and Door Replaced

We Had a recent home visit From Tracy and Linda to our home and had a issue with a window and the back door. Both where replaced within a few weeks with an upgraded spec and looks really nice and is definitely saving on the heating bills. The fitters where quick and did a very good job. Thank you

March 4, 2024
Unprompted review

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