Hobbies247 Reviews 1,040

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, noting that orders arrive quickly and are well-packaged. Many people appreciate the competitive prices and the wide selection of products available, often finding exactly what they need. The overall service is frequently highlighted as excellent, with a smooth ordering process and good communication. However, some customers also noted occasional issues with delivery times, mentioning that orders sometimes took longer than expected or that tracking information was not consistently provided. A few people also experienced problems with payment options or with their shopping basket being emptied.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service. Many customers highlight the prompt... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality of the... See more

Service

People report positive experiences with service. Customers consistently praise the quick, courteous, and... See more

Price

Clients share positive opinions on price, consistently highlighting competitive and reasonable pricing. Many... See more

Order

Customers generally report positive experiences with their orders. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience ordering from this hobby shop! The paints arrived quickly, were well-packaged, and exactly as described. It’s always nice to see an online store that takes care with both their produc... See more

Rated 5 out of 5 stars

Really good model supplies company, with the best prices for Milliput, which I use a lot. My order arrived quickly and well packaged. My only - and very tiny - criticism is that the range of items cat... See more

Rated 5 out of 5 stars

I ordered they sent it arrived as expected. I had no contact as there were no issues. Five star ratings are a joke and give no actual indication of service, but I wouldn't want to give an actual rat... See more

Rated 5 out of 5 stars

The website is easy to navigate, the product I was looking for easy to find. The buying process was straightforward and no hidden costs revealed at final checkout. Dispatch was well documented and cou... See more


Company details

  1. Model Shop
  2. Hobby Store

Written by the company

Online model and hobbies store


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

I sent an email to point out 2 things

I sent an email to point out 2 things: no option to pay by debit card was offered nor was the 'free shipping' on an order over £40 accounted for.
Not only has there been no response but my basket has been emptied for good measure.

February 21, 2026
Unprompted review
Hobbies247 logo

Reply from Hobbies247

I've checked our system and can find no record of your order or any contact from yourself. Please send us an email or phone call and we'd be happy to help.

Rated 3 out of 5 stars

Got there in the end, but very slow delivery and poor communication.

Aside from the automated order confirmation emails, there was no communication. I specifically ordered from Hobbies247 because they boasted same day dispatch and Royal Mail 24 hour delivery. In the end it took 4 days for the order to arrive. No tracking information was provided in the confirmation emails either.

January 12, 2026
Rated 1 out of 5 stars

Evri first gave me a delivery time…

Evri first gave me a delivery time between 14.30 to 15.30.
Which they failed to achieve.
Then an amended delivery between 18.30 to 19.30
Again failed to achieve.
Both on 12th Jan.
Still down for delivery in their email, but no up date since yesterday evening.
Now no idea when/ if I will receive my parcel

January 13, 2026
Hobbies247 logo

Reply from Hobbies247

Sorry for the postal delay Stuart, I can confirm the item was posted on the 8th and arrived today.

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