Luxury DOES NOT equal better customer service!! WORST experience I have ever endured. Coat ripped within days, I asked to return and every single email has been a different person asking for the SAME... See more
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See what reviewers are saying
I shopped in Hobbs Cheshire Oaks yesterday. The assistant who looked after me was called Nicola. She was extremely helpful. The belt that came with the dress was a little creased. When I expressed my... See more
An amazing experience as I shopped as a first time customer in Hobbs at the Ashford Outlet Centre. From the point of arriving and throughout my search for a special outfit, I was supported and helped... See more
Paid for next day delivery but parcel did not arrive Got in touch with Hobbs apparently error in the tracking code with Evri Still no guarantee of delivery 3 days after order Very unsatisfactory ev... See more
Company details
Information provided by various external sources
Shop HOBBS women’s clothing online, including occasion wear, workwear, tailored skirts, dresses, tops, shoes and accessories. Free UK delivery over £150.Hobbs
Contact info
Raeside Street, 4074, Westlake, Australia
- hobbs.com
3.1
Average
34 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Where should I start from
Where should I start from.
A bloomy day, a sad day. My package never arrived but Emily from Hobbs - live chat made my heart flutter.
Emily, Emily, Emily.
Despite all the struggle, she helped me draw a smile on my beautiful face and finally can put my head down to rest.
Long story short, she sent me a document to sign and VOILA - awaiting for my dear refund.
Merci BEAUCOUP
From Paris
with Love
May 13, 2024
Unprompted review
I was quickly put onto a real person
I was quickly put onto a real person, Emily, and she was very helpful and patient.
April 30, 2024
Unprompted review
Beading Faulty
My mother of the groom dressed arrived with faulty beads. The first chat agent said I could reorder but there was low stock the second agent I chatted with an hour later said there was no stock. Just very disappointed not only in the faulty beading but not being able to order a replacement.
April 29, 2024
Unprompted review
My order was late after paying for next…
My order was late after paying for next day delivery & Emily was very helpful. She dealt with my problem straight away & refunded my delivery cost & gave me an E Voucher to spend with Hobbs.
April 30, 2024
Unprompted review
Greta service which matches the quality of Hobbs goods
I had a problem with a jumper, which is unusual for Hobbs, but the issue was dealt with quickly and with no quibbles by Emily (I did provide photographs to show the fault). Quality service equal to their products.
April 20, 2024
Unprompted review
Tracking an online order to the store
Tracking an online order to the store. Emily, the care assistant was efficient and helpful. Thank you.
April 20, 2024
Unprompted review
Lovely customer service from a great…
Lovely customer service from a great store
April 20, 2024
Unprompted review
Excellent customer service
Emily was the person helping me and she was so nice and very helpful.
April 11, 2024
Unprompted review
Helpful and prompt customer service via…
Helpful and prompt customer service via the chat with Emily.
April 11, 2024
Unprompted review
I bought a skirt
I bought a skirt. After 2 washes, the appearance deteriorated, the skirt lost its shape. Things are not cheap, but the quality is poor.
August 11, 2022
Unprompted review
I bought a skirt
I bought a skirt. After 2 washes, the appearance deteriorated, the skirt lost its shape. Things are not cheap, but the quality is poor.
October 3, 2022
Unprompted review
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