Hobbyclub Reviews 277

Despite clearly stating that I was not interested, I continued to receive repeated and unsolicited calls from the sales team. The persistent and overly aggressive approach has been intrusive and unprofessional, leaving me frustrated.

Ok so all good Eric reached out to tell me that I will be refunded the money that was taken from account will wait and see if this now happens as fast as they contacted me to let me know that I will get refunded

Claire guided me well as I was really confused how it works and respond very quickly to my query. Thank you

I learned that the payment I made for an advertisement they gave on Instagram for a for coca cola pack + fridge sale. But I found out ou made me a member of a club we didn't want. Then I asked for a refund. But they did not do it. This company is a scammer.
Their latest mail :
"Hello Zafer,

Thank you for taking the time to share your honest feedback with us. We sincerely appreciate your feedback. We understand that there may be some confusion regarding how our subscription system works, and we apologize for any misunderstanding this may have caused.

After reviewing your account in detail, we found that a subscription was started and then canceled. As stated in our terms of service, our trial period offers limited access and automatically converts to a full membership if not canceled during the trial period. An email notification was sent during registration to clarify this procedure.

As a gesture of goodwill and in consideration of your concerns, we are offering a full refund of your membership fee, which we believe is the best solution at this time. In accordance with our policy, we kindly request that you delete your reviews before the refund is processed. This step is crucial because, unfortunately, we have encountered many instances where customers have not updated their reviews after receiving a refund. This situation can unfairly impact our brand's reputation, even if the issue has been resolved.
In light of the steps we have taken to resolve this issue, we kindly request that you consider removing your public reviews or reviews, as they may continue to affect our platform even after the issue has been resolved.

“IMPORTANT: The deletion of the review is to ensure that your refund is processed within 3-5 days, depending on your bank’s processing speed. It serves as important evidence for our Payment Department. If for any reason this does not happen, you can re-rate and rewrite your review.
We appreciate your understanding and cooperation. Once your review is deleted, we will process your refund immediately and you will receive it within 5-7 business days.
If for any reason this does not occur, you may re-rate and rewrite your review.
We appreciate your understanding and cooperation. Once the review is deleted, we will process your refund immediately, and you will receive it within 5-7 business days."
But, they didn't make any payment.

JOIE help me a lot, i was victim of a fraud in a promotion in facebook and it makes me pay a lot of money in this platform that i dont want, the hobby club has a policy of no return money so i was so upset, but Joie help me with that.

Andy was very helpful and sorted my query quickly and efficiently.

Claire was helpful and responded well to my cancellation process and was told I'd get refund

Communication and clarity was good. Diamond resolved the issue!!!!

They are trying to induce me to give a 5* review to release a refund. Scammers from start to finish.

This is one BIG SCAM - They fraudulently take money out of your account. Without your authorizing or approving it - report as FRAUD AND SCAM! Be careful opening anything on their site as they scam you - I had 4 unauthorized transactions deducted from my account - card is now cancelled and this is THEFT! Be Careful! Police case to follow ....

I would like to recommend Maya for her great service by helping me with my issue due to online false purchases

they were swift in responding to my request. I was told I would be getting a phone and thus made a member. however, Im not looking for any new memberships. hence they let me back out.

Helpful issue is being resolved

I was satisfied because their communication with the customer is excellent.

I am very satisfied with Ryan assistance in dealing with my issue promptly and professionally. He understood my complaint and his help was satisfactory.