HobbyMaker Reviews 

Ordered 4 items over the birthday celebrations, received 3 on time and 1 that hadn’t arrived, after several calls to hobbymaker I got the distinct impression that they were not interested, I contacted Yodel myself and seems it was never delivered- I called hobbymaker back and pointed this out, was asked if I wanted a replacement, which I did and said that I’d just like being kept in the loop via email and heard nothing! No idea if a replacement has been ordered, if it’s on route or if I’m expected to call them back! Customer Service appears to be non existent.

Worst delivery times ever. I know they’ve just had their 3rd birthday when they were giving great deal but they should have expected large orders. I wait, 1 item arrives…. This is how it’s been ever since. What’s going on? They’ve had my money, hundreds of pounds over the the last couple of weeks and still I see nothing for all I’ve spent. I’m staying away from hobby maker from now on. I’d rather pay a little more and source my crafting supplies from other suppliers. Seriously, Crafters companion deliver faster. Hobby maker are making their brand a joke. This morning I received one email saying my order was despatched and then another 2 mins later (for the same order) saying there was a delay! Which is it? Can it actually be both, I doubt it! I just want what I’ve paid for and they give an awful service.

Placed an order on 8/2/25. There was part of the order missing. Contacted them via email and they were very helpful and advised me that the missing items would be sent in the next few days ? Still waiting on 4/3/25...keep emailing but so far no resolution..So frustrating when you spend money with them and don't get goods!!!!!

I received a parcel from Hobbymaker and there was a missing item. I got in contact with them five minutes after I received the parcel. I sent all the photos and after a month, still no joy. This is only the second order I have made and the first one also had a missing item, they sorted that one in a week. The only time I get any response from them is if I send an email. They need to keep the clients informed what is going on. They just keep saying that the liaison officer is looking at it. I don't know what else to do.Safe to say I doubt if I will order again

Items, all Crafters Companion, arrived after 11 days and a couple of phone calls. One small item had been substituted in but it’s ok. Would suggest time of delivery changed on website to up to 10 days.
Things look good so looking forward to using.

It's a CON - DO NOT USE! I've tried to order price dropped items from them twice now. The first time I was late "checking out" so assumed it was my fault, but the second time I checked out straight away. On both occasions it showed as stock available, despatched, but never arrived. The first time, I ordered a little extra item which was only a couple of pounds, but it's only one P&P so I added it on. Because the special priced item wasn't available, I ended up paying £4.95 P&P for something I wouldn't usually bother with. I have ordered a standard priced item from them on a separate occasion, with no problem. So, where's the CON? The special priced item hooks you in to buy other items. They hold your money for a couple of days between the order date and refund date. Imagine all of those funds they're holding for a couple of days, earning interest on. It's a bit like how a clearing house makes it's money. you might say that sounds a little paranoid - but look at how many other people here have experienced a similar thing. The only other possibility is that their stock software is shockingly bad at reacting when it's received it's maximum orders. If that's so, they're frustrating their customers and destroying their reputation.

So disappointed I ordered a crafters companion great offer (clearly too good to be true) on 15th January. We are always told to check out as if you don’t someone else can steal. So I checked out immediately it was in my basket and paid my money. Yesterday 28th January, I was told there had been a stock issue and they would be refunding my money but I would be getting a consolation free gift. The price was outstanding at I ordered 5 monthly kits for approximately £45 plus postage. So approximately £9 per kit, which originally cost £29.99. I have spoken to several people and like me they think that someone made a mistake on the price. I would like to know if anyone actually received these kits.

DO NOT USE
I paid well over 2 weeks ago for items that are in stock. Today I received an email saying sorry out of stock. They have no stock left, which is maddening because it states in stock but when supposed to get it because of daily advertisements there is no stock available. It's false advertising. I Did not get a full refund as I spent over £60 and used my £5.00 discount code so no full refund to get back. My other orders on the system are still not looked at in dispatch and are supposed to arrive by Wednesday. I contacted the supplier direct to be told that they 7 days behind at even looking at orders, let alone packing them, then when it is packed its on a system to await dispatch and that the delivery after getting a delivery code will take another 2 days. I will be lucky if I receive it next week. It states within 8-11 working days delivery, HobbyMaker told me over the phone If not received by Friday I have to call them back and decide if I want the items or a full refund minus the £4.95 postage and credit code used. 1st ever order will never order again. HobbyMaker are aware of the 7 day delay from the supplier but they are not informing people who are ordering online or on the telephone about this. How are they allowed to do this? Advertising by live stream television informing customers of when the items will arrive. FALSE ADVERTISING. WILL NEVER USE AGAIN.

In the past I chose to watch the c and c presentations for " entertainment ", but unfortunately this new set up is boring most days. I am not able to order anything,but the shows are just so repetitive. It's Hunkydory or Crafters Companion. . . I loved watching David Wait demonstrate Cadence products etc. He was so talented and easy to watch. Oh well, this is " progress " apparently. Not for me.

I ordered a pack of 10o papers and received a pack of 10, telephoned , was told the pack of 100 would be sent, telephoned a week later and was told to send photos. I sent photos to prove what I had received on 18th December 2024 which they confirmed they had received a passed on to liaison on this date. Have since emailed and been told I have to wait until the end of this week, the 10th January 2025 and if I'd not heard anything they will, in their words, 'chase this for you' but I have to let them know that I've not heard anything before this happens. While all this is going on I ordered something else, Yodel had the tracking number on 28th December 2024 and it stated that the package was still with the sender, it's now 7th January 2025 and it's still with the sender. All in all very poor service.

Ordered a Siser Juliet machine. Was an exceptional price and also offered in instalments which was only slightly more expensive than a Silhouette machine that I’d have otherwise got. I was hesitant of HobbyMaker initially based on reviews here, but after seeing two of their tv sessions featuring a representative from Siser itself demoing the Juliet and Romeo machines I decided to go ahead. Confirmation of order was slightly delayed but once that was actioned it was delivered quickly, over all within 5 working days of the order placement.

My main criticism would be the complete lack of delivery updates from the delivery company that HobbyMaker uses (Whistl / Yodal) because it stated delivery by the following Monday, but was delivered the following day on Thursday instead, and had I not manually checked on Thursday morning I’d have likely missed the delivery. This was despite installing Yodal’s app and opting in for notifications the night before.

All in all, I would order again from HobbyMaker. The Siser Juliet is a thing of beauty. Compared to Cricut it’s fast, quiet, very accurate registration marks thanks to a built-in camera, works similar to higher end pro machines (origin is lower left, more hands on), solid build, wifi, touch screen, proper offline software. It even has a solid metal on/off button. The one negative I’ve found so far is the cost of replacement blades (and also the lack of third party compatible blades compared to Cricut) but that’s about it.

HobbyMaker’s TV channel has also been a source of inspiration for projects. It’s my first order but seems like a solid company.

No tracking for customers parcels. Mixed orders either indefinitely delayed or just blatantly cancelled with no email communication. Waiting for a partial order over 3 weeks now. Just very poor customer exoerience. Feel for the small businesses. Will not use them anymore.

Hobby maker took my call when I queried delivery. So posting here too...
I wish I had checked this site before ordering with sewing street.
I have ordered previously and thought the delivery was slow but gave them the benefit of the doubt and ordered again.
Ordered placed on the 1st, it's the 13th and still no sign of the delivery. 4-6days they state.
Be mindful when purchasing that you need to give plenty of time if ordering for a special occasion. I will be refusing my delivery as it was a birthday gift and now replaced so sewing street goods no longer suitable.
Also, they use Whistl who then give to Royal Mail to deliver so lots of changing of hands.
I asked call handler to chase the delivery, I was told they don't do this and to wait 15days, which takes us into the Christmas period. Convenient?!?

Not ordered off this channel, read reviews ,how long it takes to receive orders.
As a c&c watchers for over 10 years,iv given hobbymaker a try over last 12 months ,sorry but it not a patch on c&c.
Find the channel repetitive and boring ,every day, the same 3 or 4 sellers on all day .there's people come over from c&c ,but even they don't seem the same. Sadly iv seen some of the peopke from hochand are coming across .I feel sad as crafter, I wont have a craft channel to watch for inspiration, and interesting craft demonstrations .SO sad for alot of crafters.

Takes forever for stuff to arrive, when it does I have no complaints, except one. There’s never a dispatch email to say if or when an order has been sent so you never know when it will arrive.

However, when I ask customer service where is my order or why it’s taking so long, they say they need to talk to ‘the account holder’. The account holder is my mum and she’s not very tech savvy. I didn’t realise just asking the status of an order, using the email address the account is registered to and the order number, was asking for access to Fort Knox! Never had that issue checking an order status before in my life.

What can I say after reading 4 pages of reviews complaining about Hobby makers attitude towards their customers , almost all were the same problems I have been experiencing the last month or so trying to find out we’re my 2 separate orders are.
1 orendered on 19/10/24 the 2 on the 24/10/24 over £100 in value in all called c/s 3 times so absolutely nothing has been recorded from my conversations and this last call today has blamed crafters companion for taking their time to send a response as to were my order is so I’m still none the wiser, I wish I’d known how many customers were upset with this company by such bad reviews and almost all of us complaining about our missing orders I most certainly will ring first thing in the morning and tell them I am going to stop a 2 nd payment which is due in a few days time very bad customer service ( these craft companies need to remember no customer no business) I Will buy straight from the smaller businesses in future what a disappointment hobbymaker has turned out to be Cazza

Long standing customer. To date love the products and presenters like Nigel & Rosie. Going forward my main concern is that ex C&C suppliers will overtake & be given priority over the loyal but smaller HM suppliers - already getting fed up with how frequent some ex C&C suppliers are on air!

I love watching Hobbymaker the presenters make the guests feel so comfortable I really enjoy watching Dave, Hayley and Nigel and miss Zena so much. I haven’t been crafting for very long and being a pensioner I am on a budget but just watching the shows are so informative and I love it, especially Carla Bagshaw and Craig Laird. Thank you Hobbymaker for all you bring.

Hobbymaker is great and being able to add to your order through the day for one p&p is brilliant. I too am concerned that with c&c going we will lose the little people like ‘add some sparkle’. Probably not directly Hobbymakers fault but I have recently had orders where I received the wrong item/s or a invoice to say a particular item is out of stock, frustrating as I probably placed the order with someone in mind to make it for or with limited funds could have ordered my other choice but it’s not available now. Saying that they are very good at refunding the cost including the postage to send it back.
So carry on the good work everyone!!!

Watched and ordered from HobbyMaker since the beginning and have had no problems with ordering or deliveries which are normally within a few days.
Obviously when small businesses are having to pack and send orders there might be a slight backlog, but personally I am happy to support them. Sadly you can’t please all people all of the time.