Hobbynets Reviews 261

Unfortunately I was signed up to this site as part of a scam via Facebook. I then continued to be charged amounts from my bank account after cancelling the account. I have recently been told due to this, they will refund me the amounts once leaving a review. I hope by doing this, I will then receive my refund.

SCAMMERS!!! They took money out of my account without my authority twice!!! I never signed up to them! I have been to my bank and have had to change my card. My bank will be investigating this company to get my money back. I had to give a star rating to be able to leave a comment but people, please be warned - they are scammers! I don’t even know what they do as a company!!!

Hobby nets deducted my money and gave me nothing as promised

Misunderstanding on payments being taken monthly, so asked for it to be refunded.
All sorted v quickly

Went to make one off purchase, no signs of the order, then before you know it, I got an email saying I had signed up for for a monthly subscription which would be converted into credits. Had to cancel with my bank but to late for 1st subscription, contacted them but no reply, avoid like the plaque.

Hi i was confused about how i joined hobbynets must have done by accident i needed help to cancel my membership so i rang customer service and they were very helpful to assist me very nice friendly guy called teekaay helped me step by step thank you so much i would definitely shop with hobbynets if i need to in future and would recommend to any one who wants to.....

Eugene from the commissions team was helpful with answering questions and giving feedback.

Very good and fast service and they helped me quicker then what they said

When I contacted this company and I was very confused, what really happened cause I did not have a clue that I subscribed with them. The catalogue which didn’t have any idea.
To my plight the customer advisor, was patient enough hearing my side as I was explaining, that I saw funds were paid from my account unaware. What really made me happy during the chat with one of the lady who helped me. She managed taking this to her supervisor, whom I believe granted that I get the refund back. I was told though it’s not their policy doing that but in my case, the company obliged helping me.
I give them thumbs up 5*

Thanks
Solomon

My issue has been resolved

..........z

One particular lady (Violet) assisted me with my problem after struggling to get help and it was really quickly and that really made me happy with the service I appreciate it.

Honestly, whatever happened didn't like it. Gave 4 stars, hence your email, say "give 4 to 5 stars in order to get your refund". My idea wasn't to give 4 to 5 but 1. And this is a total proof, that I must be aware and learn about online purchases before putting on my personal and banking information. Again, that I must avoid and ignore redundancy in online pages, confusing and misunderstanding information. Kindly

Complete SCAM - BEWARE

Clicked on a link on tiktok to buy what I thought was a water bottle.
Chose the colour, entered my address and card details, authorised the payment on my bank and it asked me to authorise a further £2 payment, almost straight away, which I declined.

Tried to online chat, at which point the online "assistant" told me I had ordered a subscription and had a gift card to use.

I asked them to cancel this and not take any further payments from my account.
They said my request to cancel would be processed in 14 working days.

By this point I had received an email telling me they would be debiting my account by €47 in 3 days, for this apparent subscription.

I have had to cancel my card and request the bank stop all future payments.

SEEMS LIKE A SCAM AS SMALL PRINT SHOWS MEMBERSHIP PAYMENTS WILL BE TAKEN EVERY 14 DAYS ( WHAT MEMBERSHIP WHEN PAYMENT IS TO BE MADE IN FULL FOR ANY PRODUCT PURCHASED BEFORE I COULD PAY GOOD JOB I DID NOT CONSENT TO ANYTHING AS THERE ARE NO TERMS OR CONDITIONS PLEASE DO NOT ENTER YOU PAYMENT CARD DETAILS I STRONGLY ADVISE NOT TO GET YOUR CARDS DEFRAUDED BY SCAMMERS WHO SHOW MAY BE A PRODUCT THAT WE ARE NOT LIKELY TO SEE EVER

They took the money but parcels not delivered

Really appreciate the support from Trustpilot on resolving the matter I had. They were very helpful