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3.2
3 reviews
No history of asking for reviews
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I am very pleased with this company and the wonderful shoes they sent me. I am 75 and have advanced Rheumatoid Arthritis and finding wide fitting comfortable shoes is a nightmare as I am mostly housebound.
Unlike so many companies who advertise wide fitting shoes and when they arrive are no such thing, this company does make wide toe box trainers and boots that fit. Bless them!
Lesson learned don't buy these cheap trainers i was taken in by the 42% discount BS paid £40 for these shoes and they are honestly worth a tenner at most , uncomfortable with wafer thin soles absolute garbage .
UPDATE – Order HBUK76355 (UK order)
This review concerns one genuine UK order with Hobibear.
I am posting this update on Hobibear's international Trustpilot profiles so customers worldwide can see how my complaint has progressed. I am not claiming to have ordered separately from each country's website.
After approximately three months and around 50 emails, Hobibear has now finally confirmed in writing that they are prepared to issue the full £41.36 refund for the trainers I did not receive.
However, they want me to withdraw my bank dispute first. I have declined to do this.
The £41.36 is simply recovery of the money I paid for goods I did not receive.
My separate complaint regarding three months of chasing, repeated emails, inconvenience and complaint handling remains unresolved, and I have now asked Hobibear management to consider reasonable compensation/goodwill for this.
I will continue updating this review factually as the situation develops, including if Hobibear brings the matter to a satisfactory conclusion.
Order HBUK76355 – United Kingdom
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