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Hofmann Reviews 

19,947
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I printed many picutres, posters and an album, and I am very happy with the experience I had with them. Something didn't go as a planned and I called customer service. I am quite demanding with custo... See more

Rated 5 out of 5 stars

We had a great experience with the Bulk Orders Department, especially Jasmin. He was always responsive, helpful, and proactive in resolving any issues that arose. Despite some unexpected inconvenie... See more

Rated 4 out of 5 stars

Great experience! The pictures I got were exactly as I asked. Right size right color, perfect delivery on time !! I’m super happy with my order and will definitely buy from here next time I have to... See more

Rated 1 out of 5 stars

The new app is an awful downgrade. As pointed by another user, before you could change the whole layout, but now you only get some awful layouts and you cannot do anything. The only response from the... See more

Company details

  1. Photo Printing Service
  2. Gift Shop

Written by the company

Estamos aquí por las historias. Las buenas, las geniales y las de «cuéntamela otra vez». Prometemos mantener tus historias tan vivas como el día en que se crearon, para que puedas recordar los buenos momentos y esperar los que aún están por llegar. La historia de Hofmann está marcada por cien años de conocimiento, innovación y calidad. La empresa fue fundada en 1923 por Carlos Hofmann, que huyó de Alemania y abrió un pequeño taller de encuadernación de misales en Valencia. Superó múltiples crisis vendiendo marcos de fotos y en 2005 comenzó a fabricar álbumes digitales, hasta el día de hoy. Hofmann forma parte del grupo Storio. Juntos, somos ocho marcas en catorce mercados. Atendemos a más de 11 millones de clientes, lo nos convierte en una empresa líder en productos fotográficos personalizados en Europa. Somos un lugar donde se crean, elaboran y comparten las historias de la vida. Un lugar donde creamos nuevas formas de transmitir recuerdos e historias entre personas y generaciones. Y donde, juntos, hacemos que la alegría sea inolvidable. Convertimos tus historias en productos fotográficos personalizados de alta calidad: álbumes y libros de fotos, piezas de decoración, calendarios y regalos. Nuestra tecnología innovadora permite personalizar fácilmente tu creación, para ti o para compartirla como regalo. Nuestros productos fotográficos están cuidadosamente elaborados para dar vida a todas tus historias, grandes y pequeñas, planeadas o inesperadas, para que puedas revivir esos momentos alegres siempre que quieras.

Satisfacción garantizada

Nos esforzamos para que tu experiencia con nosotros sea inolvidable.

Nos esforzamos para que tu experiencia con nosotros sea inolvidable.
¿Has tenido algún problema creando tu producto? ¿No estás satisfecho/a con tu pedido? Si algo no es como esperabas, consulta nuestro Centro de ayuda o contacta con nuestro equipo de Atención al Cliente y encontraremos la mejor solución para ti.

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4.1

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TrustScore 4 out of 5

20K reviews

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4.1

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Rated 1 out of 5 stars

New Hofmann App disrespects Galician language and culture

One of the official languages in Spain, Galician, has been deleted in this version of Hofmann calendars. This is the first time after 10 years that I cannot create a calendar in my own mother tongue.

Galician is an OFFICIAL laguage in Spain at the same level of Spanish, Catalan or Vasque and it was available on previous versions of Hofmann software.

I am completely disapointed with Hofmann. I consider having taken away this language is an absolute disrespect and scorn on behalve of Galicia and its culture.

I hope that the lack of Galician has been an error that Hofmann will soon correct.

December 2, 2024
Unprompted review
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Reply from Hofmann

Hi saray, if there is anything we can do to make sure you have the best possible experience with us, please let us know at https://service.storiogroup.com/hc/es, we will help you with any questions you may have about our calendars. Best regards, Hofmann Team

Rated 5 out of 5 stars

I have been using Hofmann for 16years

I have been using Hofmann for 16years. It I took me a couple of months to discover that Hofmann was available on Apple devices. Once got to to know the new system I thought it excellent though I missed quite a few of the old background settings.

November 7, 2024
Rated 1 out of 5 stars

They improved backwards

They changed the editor for creating your own albums or calendars, and it is thr worse.
Now, it only allows you to change the pictures, whereas before, you could personalize the entire layout.
A huge downgrade.

November 21, 2024
Unprompted review
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Reply from Hofmann

Hi Judit, at Hofmann we pay a lot of attention to our customers' comments, as customer satisfaction is our priority. Therefore, if there is anything we can do to help you have the best possible experience with Hofmann and the new application, please do not hesitate to let us know your doubts, in any of the available ways of contact https://service.storiogroup.com/hc/es and if there is anything we can do to improve it. Best regards, Hofmann Team

Rated 1 out of 5 stars

i worked for weeks on a album and…

i worked for weeks on a album and finally when I'm trying to order it it simply says "something went wrong please check your internet connection" when my internet connection can't be better! and then when i press the help icon a page opens and says"bad request"! shameful!! such a scam company shouldn't be allowed! i hope you reply to me with an explanation because I'm extremely angry that i spent 20 hours on the album!

ari

November 4, 2024
Unprompted review
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Reply from Hofmann

Hi ari, we are sorry for the inconvenience. Please contact us through one of these channels https://service.storiogroup.com/hc/es, so that we have the information about what has happened and so that we can help you. Best regards. Hofmann Team.

Rated 1 out of 5 stars

slow response by hofman

Every year I have made the table calendar. My language is Catalan and I have always been able to do it in Catalan except this year. I have made a query to customer service and they tell me that it cannot be changed to do it in Catalan.
I have finally decided to make a calendar model that allows me to change the months and also the days of the week and I buy you 5 calendars.
Finally, about 5 minutes after making the payment, I realize that there is an error and I ask to cancel the calendar. The system did not allow me to cancel and I resorted to Chat. From the chat to an email to confirm my data, but this happens in the course of 2 days and finally when I manage to pass all the hurdles it turns out that the calendars already
they have been sent... And now I have 5 calendars that I don't want and I I notified you only 5 minutes later to make the payment to cancel the order!

October 16, 2024
Unprompted review
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Reply from Hofmann

Hello M. Carme, we regret what happened. Please contact us again, through one of these channels https://service.storiogroup.com/hc/es, to see how we can resolve it. Regards. Hofmann Team.

Rated 1 out of 5 stars

The photos were unusable

The photos were unusable. They had been cropped to cut out some of the people who were the subject of hte photo. I had carefully shown the actual picture I wanted, instead Hoffman chose to include more sky instead of the people

August 13, 2024
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Reply from Hofmann

Hello Judith, so that we can give you a solution, please contact us through one of these channels https://service.storiogroup.com/hc/es, explaining what happened and we will be able to help you. Best regards. Hofmann Team.

Rated 1 out of 5 stars

Completely unreliable service

Completely unreliable service. First, the app to create the album froze several times and had to restart form zero. It took me 3 hours to create an album of 30 pages. But the worst part is they promised delivery date which they missed - then I contacted their customer service who only replied one day later and they promised it will arrive on time for the birthday I ordered it for. Of course it hasn´t arrived and the customer service doesn't reply. Waiting for my order to be cancelled and the money refunded... I strongly do not recommend them.

July 15, 2024
Unprompted review
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Reply from Hofmann

Hola Gyorgy, desde el equipo de Atención al Cliente de Hofmann están trabajando para poder atender vuestras dudas e incidencias lo antes posible a través de los diferentes canales, sin embargo esto puede llevarnos algo de tiempo ya que queremos ayudaros de la manera más personalizada posible, por eso te pedimos algo de paciencia pero te aseguramos que os atenderemos a todos para ayudaros en todo lo que necesitéis. Equipo Hofmann

Rated 1 out of 5 stars

Do not trust them with your photos!

I got the album of another family and I guess another family got mine... ( data protection sucks here...). Besides this mistake, I got the album on 8th December which was supposed to be offered in Christmas and I got my album today 8th of January...not even for the 3 kings festivity. They didnt even care to pick up the other album and they cared less to get mine in time. Ever again with this company, I will use another one in Spain which is much reputable Vista.prnt

January 8, 2024
Unprompted review
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Reply from Hofmann

Hello Elisabet, we apologize for the inconveniences. Please contact us through one of these channels https://ayuda.hofmann.es/hc/es, to have the information about what has happened so we can help you.. Hoffman Team

Rated 2 out of 5 stars
Hofmann logo

Reply from Hofmann

Hola Ander, 

Gracias por contactarnos en Photobox.

Te hemos contestado al mensaje previo.

Para gestionar por qué has recibido tus fotos de esta manera, ponte en contacto con nosotros en Atención al cliente por el enlace de abajo, proporcionándonos la siguiente información: nombre completo y la dirección de correo electrónico registrados en tu cuenta Photobox, la referencia del pedido y la descripción detallada de la incidencia.

https://faq.photobox.com/hc/es-es?_ga=2.247701251.581379760.1655794290-436300000.1653900948

Estaremos encantados de ayudarte y darte una respuesta con la mayor brevedad posible.

Saludos,

Rated 5 out of 5 stars

Outstanding customer support

I love the customer support of Photobox, everytime I got an incident... credit expired...my errors in canlendars.. they always help to get to a win win solution. My big thanks this time to Rijad B. Thanks a lot for you efficient support.

January 24, 2023
Unprompted review
Rated 4 out of 5 stars

Good service

Shipping has always been faster than expected and product quality is very good. I had a little problem with the order of my prints but Jasmin was very kind and solved my issue :)

January 10, 2023
Unprompted review

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